Senior service desk Work, Jobs in Cardiff, Wls (with Salaries)

Senior Service Desk Analyst
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Communication skills
- Employee assistance programme
Quick apply
Court Clerk – Cardiff Crown Court
HM Courts & Tribunal Service —Cardiff
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- IT
- Annual leave
- Employee discount
3d
School Office Manager
Kings Monkton School —Cardiff
- £26,751.49 - £28,118.16 a year
- Full-time
- Administrative experience
- Supervising experience
- Team management
Quick apply
3d
Night Manager
Mercure Cardiff Hotel —Cardiff
- £30,000 a year
- Full-time
- Bar
- Hotel
- Front desk
- Free parking
- Employee assistance programme
Quick apply
Senior Application Support Engineer
LDMS —Cardiff
- Up to £35,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Mentoring
- Agile
- Annual leave
- Employee assistance programme
Quick apply
Senior Service Desk Analyst
Acacium Group —Bristol
- Monday to Friday
- Hybrid work
- Employee assistance programme
Quick apply
General Support
Visionist Consulting —Newport
- Full-time
- Maintenance
- SharePoint
Strategy Support Analyst
Welsh Water —Cardiff
- £42,786 - £48,912 a year
- Writing skills
- Presentation skills
- Analytics
- Free parking
- Annual leave
6d
Consultant/ Senior Hydrogeologist
Tetra Tech —Cardiff
- Hybrid work
- Microsoft Word
- Engineering
- Bachelor's degree
3d
Business Development Manager - Octane Capital
Aldermore Bank PLC —Cardiff
- Full-time
- CRM software
- Sales
- Business development
ICT Technical Security Support Engineer
South Wales Police —Bridgend
- £30,333 - £35,772 a year
- Full-time
- Free parking
- Health & wellbeing programme
10h
Senior Policy Advisor: Economy
Ministry of Justice —Cardiff
- £40,001 - £53,081 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
11d
Principal Geochemist Consultant
AECOM —Cardiff
- Full-time
- Hybrid work
Senior Software Engineer, Core Experiences - Cardiff, United Kingdom
Speechify —Cardiff
- Remote
8d
Lead Senior Geotechnical Engineer
Amey Ltd —Cardiff
- Mentoring
- Training & development
- Annual leave
Quick apply
Senior Hair Stylist
Scarlet Knight Hairdressing Ltd —Pontyclun
- From £13.71 an hour
- Part-time
- Hair styling
- Front desk
- In-person
Quick apply
9d
Audit Senior
Menzies LLP —Cardiff
- Full-time
- Hybrid work
- Microsoft Word
- Mentoring
- Communication skills
Social Worker
Bristol City Council —Bristol
- £39,862 - £46,142 a year
- Full-time
- Hybrid work
- Discharge planning
- Annual leave
- Flexitime
Senior Geotechnical Engineer
Amey Ltd —Cardiff
- Mentoring
- Training & development
- Leadership
- Annual leave
Quick apply
Software Engineer/Senior Software Engineer
Siloton —Bristol
- £50,000 - £60,000 a year
- Part-time
- Hybrid work
- Doctoral degree
- Computer Science
- English
- Annual leave
- Sick pay
Quick apply

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Senior Service Desk Analyst

SmartSearch -
Cardiff

Quick apply

Job details

Permanent | Full-time

Benefits

Cycle to work scheme
On-site gym
Company pension
Employee assistance programme
Private medical insurance
Paid volunteer time

Qualifications

Technical troubleshooting
Ticket management
Internal department liaison
Continuous improvement
Network support
Technical writing
Customer support
Customer interaction
Training & development
Root cause analysis
CompTIA Security+
Communication skills
CompTIA A+
Help desk

Full job description

SmartSearch's distinctive Anti-Money Laundering verification software protects our clients by offering the most advanced and comprehensive features available from an AML provider.

SmartSearch has grown rapidly by fostering an incredibly collaborative and supportive culture. As we continue our ambitious growth plans, we will strive to remain a truly exciting, rewarding, and unique place to work.

HOW WILL YOU MAKE A DIFFERENCE?

The Senior Service Desk Analyst is focused on resolving complex technical issues escalated from Service Desk Analysts. They collaborate with internal departments to deliver timely and effective solutions, contribute to knowledge and process improvement, and help develop the capability of those around them.

VARIED DAY TO DAY RESPONSIBILITIES

Deliver high-quality 2nd line support to resolve hardware, software and network issues.
Provide guidance, support and training to Service Desk Analysts
Work towards Service Level Agreements and KPIs, striving for continuous improvement
Provide excellent customer service
Work autonomously and manage your own workload effectively, ensuring timely and efficient handling of support tickets
Document steps taken during troubleshooting clearly and thoroughly, working collaboratively with peers and, where required, more senior staff to build shared understanding of complex issues.
Create clear technical documentation and user guides for the IT Knowledge Base

WHAT ARE WE LOOKING FOR IN A CANDIDATE?

3-5 years' experience in an IT support or IT Engineering role
Experience of supporting internal infrastructure, networking, and software products
Strong background handling both 1st line and 2nd line technical issues
Ability to diagnose complex technical issues under pressure and identify root cause solutions.
The ability to manage priorities within a team of technical personnel but also have the initiative to work independently and proactively manage workload efficiently
Strong Customer Service focus with the ability to listen and communicate at all levels both written and verbal
Experience with Active Directory, user management and CISCO networking
Excellent customer service and communication skills

Desirable:

Certifications for Microsoft products and services (AZ-900, SC-900, MS-900)
ITILv4 or ITILv5 Foundation
CompTIA A+, CompTIA Security +

WHAT IS LIFE LIKE AT SMARTSEARCH?

We are a multi-award winning Tech company with an aspirational mentality
Some of our most recent recognitions include: named in the renowned RegTech100 list for 2024, listed in the Top 100 Fasted Growing Tech Companies by Northern Tech Awards 2024 as well as being named Technology Provider of the Year by Corporate Finance Awards 2024
We have been Great Place To Work Certified since 2022
There are excellent progression opportunities due to our growth and you will have personal development goals, regular feedback and support
We are a diverse and inclusive team committed to promoting Diversity & Inclusion and Social Responsibility. Through our DE&I group, charitable initiatives and support for local schools, we actively foster a positive Impact on our community

COMPANY BENEFITS

Our comprehensive benefit package includes:

25 days holiday rising to 30 with each year of service
Private Medical Insurance covering dental and optical
Company pension scheme
Life Assurance - 4x your annual salary
1 day paid volunteering per year
Enhanced maternity / paternity offerings
Employee Assistance Programme
Cycle to work scheme
On site gym

Quick apply

Refine Your Search

senior service desk jobs in cardiff, wls

Senior Service Desk Analyst

Court Clerk – Cardiff Crown Court

School Office Manager

Night Manager

Senior Application Support Engineer

Senior Service Desk Analyst

General Support

Strategy Support Analyst

Consultant/ Senior Hydrogeologist

Business Development Manager - Octane Capital

ICT Technical Security Support Engineer

Senior Policy Advisor: Economy

Principal Geochemist Consultant

Senior Software Engineer, Core Experiences - Cardiff, United Kingdom

Lead Senior Geotechnical Engineer

Senior Hair Stylist

Audit Senior

Social Worker

Senior Geotechnical Engineer

Software Engineer/Senior Software Engineer

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HOW WILL YOU MAKE A DIFFERENCE?

VARIED DAY TO DAY RESPONSIBILITIES

WHAT ARE WE LOOKING FOR IN A CANDIDATE?

WHAT IS LIFE LIKE AT SMARTSEARCH?

COMPANY BENEFITS

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