Customer service coordinator Work, Jobs in Castor, Cam (with Salaries)

Customer Service Coordinator
URBN —Peterborough
- Full-time
- Microsoft Powerpoint
- English
- Microsoft Office
- Employee discount
- Gym membership
Senior Property Administrator & Compliance Coordinator
Cozy Properties Ltd —Peterborough
- £15 - £17 an hour
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Free parking
Quick apply
Event Coordinator
Trade Mastermind Limited —Peterborough
- £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
16h
Customer Service & Disptach Coordinator
Evergreens UK —Oakham
- From £26,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Outlook
Quick apply
11h
Disrepair Co-ordinator
Cross Keys Homes —Peterborough
- £30,989 - £32,620 a year
- Full-time
- Remote
- IT
- Communication skills
3d
Claims/Customer Experience Coordinator (Leak Detection)
BELFOR UK Ltd —Wellingborough
- £26,605.80 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
3d
Operations Coordinator
Cox Automotive —Peterborough
- £28,704 a year
- Overtime
- Administrative experience
- Organisational skills
- Communication skills
- Employee discount
Customer Support Coordinator
Places for People —Wellingborough
- £25,441.02 a year
- IT
- Annual leave
- Employee discount
13d
Dental Receptionist/Coordinator
Natural Smiles Corby —Corby
- £13 - £14 an hour
- Full-time
- Hospitality
- Customer service
- English
Quick apply
SEND IASS Triage and Administration Coordinator
North Northamptonshire Council —Thrapston
- £27,254 - £27,694 a year
- Microsoft Office
- Administrative experience
- Communication skills
- Employee assistance programme
3d
Fleet Manager/Coordinator - Multi Franchise
Stoneacre —Peterborough
- Full-time
- Customer service
- IT
- Leadership
- Free parking
- Health & wellbeing programme
Quick apply
6d
Receptionist/Care Coordinator
Riverside Practice —March
- £12.71 an hour
- Part-time
- Microsoft Word
- GP surgery experience
- Accounting
- Free parking
Quick apply
11d
Sales Coordinator – Window Center Stoke on Trent
Tradelink Direct —March
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software

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customer service coordinator jobs near castor, cam

Customer Service Coordinator

URBN -
Peterborough

Apply Now

Job details

Full-time

Benefits

Cycle to work scheme
Discounted gym membership
Private medical insurance
Employee discount
Gym membership

Qualifications

Microsoft Powerpoint
French
English
Fashion retail
Microsoft Office
German

Full job description

About Us:

URBN UK Limited is part of the URBN Group, a global retailer, with its European Head Office located in London. Its retail offering in Europe takes the form of three brands.

With stores in more than 10 European countries and a strong e-commerce presence, we’re driven by the same core values as our customers, and we approach our work with a sense of community and purpose that sets our brands apart. We love what we do.

Role Summary:

Handling a range of customer issues on a daily basis, e.g. general enquiries and resolving complaints. Communicating with customers via email, social media platforms and phone, providing high quality service, and acting as the main link between our customers and our brands.

What You'll Be Doing:

Help to manage the Customer Service inboxes, and contact queues, ensuring we are responding to customers within our promised response timeframes and SLA’s. Contribute to and produce reports according to business requirements (e.g. daily, weekly, monthly).

Working through challenging conversations with customers to turn poor experiences around and restore their faith in our brands. Contributing to decision making processes relating to individual customer cases, using guidelines to determine appropriate compensation levels.

Working with the 3rd party contact centre to ensure they are adhering to processes and guidelines. Providing coaching to agents to help identify common service-related issues and work with relevant teams to resolve and prevent service issues.

Working in partnership with key areas of the Supply chain and the wider business, to review and challenge processes and enhance the customer experience.

Working in line with vision & values

What You'll Need:

Ability to communicate with confidence both verbally and with excellent written English is essential. Fluent German or French language skill may be required & would be advantageous

Excellent communicator who can build productive and effective relationships with internal and external stakeholders (e.g. Brands, carriers, 3rd party contact centre).

Well organised individual who is proactive and self-motivated to take on multiple tasks simultaneously.

Accurate and numerate, with a keen eye for detail, and good I.T skills in the MS Office software packages, particularly Excel and PowerPoint; experience of using customer/order management systems would be useful i.e Salesforce.

Customer focused, with previous experience working in a customer facing role. Experience working within a fashion/lifestyle retail environment would be an advantage.

The Perks:

Wellbeing:
Employees Assistance program to support with mental, physical and financial health
Fully equipped free gym and 50% discount off external gym memberships
Private Medical Insurance

Employee Discount:
Up to 40% off at all URBN Brands (Urban Outfitters, Anthropologie, Free People and more!)

Travel:
Cycle to work scheme

Continued Development:
We offer structured support within the business alongside continued learning and

development

Equal Opportunity Statement:

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.

Apply Now

Refine Your Search

customer service coordinator jobs in castor, cam

Customer Service Coordinator

Senior Property Administrator & Compliance Coordinator

Event Coordinator

Customer Service & Disptach Coordinator

Disrepair Co-ordinator

Claims/Customer Experience Coordinator (Leak Detection)

Operations Coordinator

Customer Support Coordinator

Dental Receptionist/Coordinator

SEND IASS Triage and Administration Coordinator

Fleet Manager/Coordinator - Multi Franchise

Receptionist/Care Coordinator

Sales Coordinator – Window Center Stoke on Trent

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