Network systems Work, Jobs in Chaddesden, Dby (with Salaries)

Desktop Support Analyst - Derby
Brightwell —Derby
- Analysis skills
- Computer networking
- SharePoint
- Free parking
- Employee assistance programme
Desktop Support Engineer
Glo-networks Ltd —Derby
- £25,000 - £35,000 a year
- Full-time
- Remote
- Maintenance
- Work from home
Quick apply
Trainee GIS Technician
Fisher German —Ashby-De-La-Zouch
- Part-time
- Hybrid work
- Organisational skills
- Communication skills
- Employee assistance programme
Customer Service Executive
East Midlands Railway —Derby
- £31,802.79 a year
- Monday to Friday
- Computer literacy
- Travel
- Data entry
- Employee discount
3h
Document Control Assistant
Balfour Beatty —Derby
- Hybrid work
- Travel
- Organisational skills
- SharePoint
- Annual leave
Systems Engineer
Thrive —Mansfield
- Full-time
- Hybrid work
- Microsoft Outlook
- Communication skills
- Time management
Quick apply
8d
IT Support & Administration Engineer
Natural Innovations —Beeston
- ERP systems
- Communication skills
Quick apply
14d
IT Service Desk Engineer
Your IT Department Ltd —Eastwood
- Up to £35,000 a year
- Full-time
- Hybrid work
- Mentoring
- Computer networking
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
7d
ICT Systems Officer
Inspire: Culture, Learning & Libraries —Nottingham
- £34,433 - £39,152 a year
- Full-time
- Azure
- Continuous improvement
- No degree
Mortgage Advisor
The Mortgage Experts —Ilkeston
- £60,000 - £100,000 a year
- Remote
Quick apply
Estates Specialist
National Grid Electricity Distribution —Derby
- £55,835 a year
- Hybrid work
- Communication skills
- Free parking
- Annual leave
Quick apply
13d
Systems Administrator
Thrive —Mansfield
- Full-time
- Hybrid work
- Continuous improvement
- SharePoint
- Leadership
Quick apply
8d
GIS Technician
Fisher German —Ashby-De-La-Zouch
- Part-time
- Hybrid work
- Organisational skills
- Communication skills
- Employee assistance programme
Application Support Analyst (Nights)
Resonate Tech —Derby
- £40,000 - £45,000 a year
- 12 hour shift
- Remote
- DevOps
- English
- Mentoring
- Employee assistance programme
Quick apply
Network Platform Engineer
Node4 —Derby
- Scripting
- Communication skills
- Employee assistance programme
CCTV Engineer
Star Group —Ilkeston
- £26,000 - £32,000 a year
- Customer service
- Maintenance
- Communication skills
Quick apply
Community Safety Officer
Derby City Council —Derby
- £37,280 - £39,862 a year
- Full-time
- Hybrid work
- Databases
- Communication skills
- Annual leave
- Employee assistance programme
2d
Senior 1st Line Support
VINCI Construction —Risley
- Mentoring
- SharePoint
- Training & development
- Annual leave
- Employee assistance programme
2d
OHL Project Administrator
SOCOTEC UK & Ireland —Derby
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Employee assistance programme
Quick apply
9d
Electricity Distribution Network Technician - Major Projects
National Grid Electricity Distribution —Derby
- £49,369 a year
- Computer literacy
- Maintenance
- Mentoring
- Free parking
- Annual leave
Quick apply
13d

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Desktop Support Analyst - Derby

Brightwell -
Derby

Apply Now

Job details

Benefits

Free parking
Company pension
Employee assistance programme
Life insurance

Qualifications

Technical troubleshooting
Incident triage
Desktop support
Stakeholder liaison
Incident queue management
IT service management
Ticket management
Microsoft Office Suite
Analysis skills
Computer networking
SharePoint
ServiceNow
Management reporting
Communication skills
Microsoft Azure

Full job description

Location: Derby

An exciting opportunity has come available for a Desktop Support Analyst to join the growing team at Brightwell. In this key role, you will be responsible for providing deskside assistance to Brightwell users, providing an onsite point of contact for 3rd parties and providing assistance with IT related issues. Additionally, the Desktop Support Analyst will maintain strong communication lines between Brightwell, the third-party vendors and the business adhering to Brightwell practices.

The role is based primarily on-site at Derby, with an expectation of 3 days in the Derby office and 2 days at the Chesterfield office, adjusting as required.

What you’ll do:

Provide onsite desktop support and remote hands-on support to the business to ensure the business is continuously able to operate efficiently and effectively.
Follow ITIL processes, focusing on Incident and Change Management, to ensure consistent and controlled service delivery.
Ensure third-party vendors and the business adhere to IT processes in line with SLAs and Brightwell policies, to maintain compliance and service quality.
Act as the second point of contact for escalated first-line service desk cases across network and desktop areas, to ensure timely resolution of complex issues.
Triage incidents and engage the correct technology group(s), coordinating where multiple teams are involved, to drive efficient and accurate issue resolution.
Support the Service Delivery Manager in testing technology changes, to ensure systems are stable and available for the next working day.
Escalate high-priority incidents and issues to the Service Delivery Manager, to ensure appropriate visibility and timely intervention.
Assist the Service Delivery Manager with audit reviews by providing evidence, to ensure technology remains auditable throughout the year.
Monitor technology security practices and proactively identify and escalate potential or actual breaches, to protect organisational systems and data.
Maintain policy and process documentation, to ensure information remains accurate, up to date, and accessible.
Provide metrics and Management Information (MI) to relevant stakeholders, to support informed decision-making and performance tracking.
Participate in on-call support when required, to ensure business continuity and issue resolution outside standard hours.
Manage IT peripherals to ensure they remain fit for purpose and fault-free, to support reliable end-user operations.
Use ServiceNow for ticketing and asset management, to ensure accurate tracking and effective management of IT peripherals, assets, and licences.
Other duties, as required.

This role would suit someone with:

Good working knowledge of Windows operating systems and Microsoft 365, including associated applications
Proven experience of troubleshooting end-user IT issues across Windows, Microsoft 365, and common business applications
Experience working in a desktop support or service desk environment (typically 3+ years or equivalent)
Ability to learn and adapt to new and changing technologies
Strong customer service and user-facing communication skills
Effective verbal and written communication skills, with the ability to engage stakeholders at all levels
Strong diagnostic and analytical skills
Experience of incident triage and working with competing priorities in a high-volume support environment
Ability to work effectively under pressure
Relevant IT support experience and/or formal IT qualifications
Understanding and confident use of technical terminology
Strong interpersonal and stakeholder management skills
Experience of working with third-party suppliers and support teams
Ability to manage workload and prioritise tasks appropriately within a dynamic environment
Professional and positive approach to work.

Desirable:

O365 admin and other Azure admin services
SharePoint administration
Networking experience e.g. patching, testing, VLAN organisation
Teams room conferencing systems
File integration software, e.g. Boomi, Go Anywhere
8x8 or other Telephony platform management
Egress platforms or similar
Experience working in the Finance sector

Why Brightwell?

As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including:

Annual performance bonus of up to 7%.
25 days holiday (increasing to 30 with service) plus bank holidays.
A pension with 15-17% employer contributions (depending on age).
8 x salary Life Insurance.
Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave)
Free health assessments.
Health cash plan.
Professional study support.
Employee Assistance Programme and free Wellhub wellness network platform access.
Free parking.

Building an inclusive work environment:

Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell’s RISE corporate values: Responsible, Impactful, Supportive & Expert.

Apply Now

Refine Your Search

network systems jobs in chaddesden, dby

Desktop Support Analyst - Derby

Desktop Support Engineer

Trainee GIS Technician

Customer Service Executive

Document Control Assistant

Systems Engineer

IT Support & Administration Engineer

IT Service Desk Engineer

ICT Systems Officer

Mortgage Advisor

Estates Specialist

Systems Administrator

GIS Technician

Application Support Analyst (Nights)

Network Platform Engineer

CCTV Engineer

Community Safety Officer

Senior 1st Line Support

OHL Project Administrator

Electricity Distribution Network Technician - Major Projects

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