Senior claims Work, Jobs in Chatham, Ken (with Salaries)

Counter Fraud Investigator
Trinity Claims —Tonbridge
- £33,000 - £38,000 a year
- Analytics
- Free parking
- Annual leave
Quick apply
Senior Claims Specialist
Aon Corporation —Chelmsford
- Hybrid work
- Microsoft Word
Senior Claims Insight Analyst
AXA —Royal Tunbridge Wells
- £42,000 - £52,000 a year
- Mentoring
- Analytics
5d
Executive Driver
Carebase Central Office —Sevenoaks Town and St. John's
- £37,794.60 a year
- Weekend availability
- Customer service
- Driving
- Travel
- Annual leave
- Employee assistance programme
6d
Senior Claims Insight Analyst
AXA UK —Royal Tunbridge Wells
- £42,000 - £52,000 a year
- Mentoring
- Analytics
- Annual leave
5d
Legal Secretary/Paralegal
John Copland & Son —Sheerness
- From £25,000 a year
- Part-time
- Microsoft Office
- Administrative experience
- Typing
Quick apply
16h
Receptionist/Administrator/Instructions Handler
Mansfield Solicitors & Advocates Limited —Orpington
- £23,132.20 a year
- Hybrid work
- Administrative experience
- Front desk
- Typing
- Annual leave
- Employee assistance programme
Quick apply
8d
HSW Coordinator
Bouygues Construction —Tilbury
- Full-time
- Microsoft Word
12h
Team Manager - Referral and Assessment Team
London Borough of Bromley —London Borough of Bromley
- Up to £59,545 a year
- Monday to Friday
- Hybrid work
- Team management
- Free parking
- Annual leave
Purchase Ledger Clerk
Four Walls Housing CIC —Faversham
- £14.84 an hour
- Part-time
- Writing skills
- Data entry
- Organisational skills
- Free parking
Quick apply
Senior Data Product Manager
AXA —Royal Tunbridge Wells
- Up to £90,000 a year
- Product management
- Leadership
12d
Head of Credit Hire
The Granite Group —Sevenoaks
- £63,774 - £79,228 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Team management
- Flexible schedule
Quick apply
6d
Commercial Manager
Ground Control —Billericay
- Full-time
- Hybrid work
- Analysis skills
- Team management
- Travel
- Annual leave
- Life insurance
Quick apply
8d
Aviation Invoicing Manager
JMC Aviation —Biggin Hill
- Microsoft Powerpoint
- English
- Analysis skills
- Relocation assistance
- Annual leave
Commercial Assistant
Emcor —Sevenoaks
- Full-time
- Research
- Contracts
- Employee assistance programme
- Referral programme
Quick apply
Air Traffic Engineer (ATSEP)
London Southend Airport —Southend-on-Sea
- £60,000 - £70,000 a year
- Weekend availability
- Maintenance
- Employee assistance programme
- Employee discount
Quick apply
Senior Warranty Engineer - Riverside II
Kanadevia Inova —London
- Full-time
- Leadership
- Annual leave
Quick apply
Health, Safety & Compliance Manager
Wenbar —Chelmsford
- Writing skills
- Project management
- First Aid Certification
8d
Senior NPD & Innovation Manager
zendbox —Paddock Wood
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- Communication skills
Quick apply
Senior Data Product Manager
AXA UK —Royal Tunbridge Wells
- Up to £90,000 a year
- Product management
- Leadership
- Annual leave
12d

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Counter Fraud Investigator

Trinity Claims -
Tonbridge

Quick apply

Job details

£33,000 - £38,000 a year

Benefits

Free parking
On-site gym
Annual leave
On-site parking

Qualifications

Financial Conduct Authority guidelines
Stakeholder liaison
Motor insurance claims handling
UK GDPR
Litigation
Insurance claims handling experience
Fraud prevention and detection
Insurance claims experience
Analytics

Full job description

About us

Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way.

Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results. With a 4.5-star Trustpilot rating, we're proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most.

Useful links:

Trustpilot ¦ Glassdoor

About the role:

To identify, investigate and mitigate suspected fraudulent activity across both Home and Motor insurance claims (Primarily Home). The role is responsible for conducting proportionate and evidence-based investigations, protecting indemnity spend, ensuring regulatory compliance and supporting the delivery of fair customer outcomes.

The role will investigate a broad range of fraud risks including policy misrepresentation, staged or contrived losses, exaggerated claims, organised fraud, fabricated documentation and opportunistic fraud across personal lines insurance products.

Key Responsibilities:

Investigation & Validation

Investigate suspected fraudulent Home and Motor claims from referral through to outcome.
Review referrals and determine whether claims should be cleared or retained for further investigation.
Develop and manage investigation strategies and case plans.
Gather, analyse and evaluate evidence from multiple internal and external sources.
Conduct customer interviews and obtain statements where appropriate.
Identify links between claims, claimants, suppliers and organised fraud networks.
Maintain accurate records, investigation logs and audit trails.

Home Claims Fraud

Investigate suspected:
- Escape of water fraud.
- Theft and burglary fraud.
- Accidental damage exaggeration.
- Contents inflation.
- Occupancy and residency concerns.
- Pre-insurance losses.
- Misrepresentation at policy inception.
- Fabricated ownership or purchase documentation.
- Arson or deliberate damage indicators.

Motor Claims Fraud

Investigate suspected:
- Staged or induced accidents.
- Contrived incidents.
- Credit hire fraud.
- Fraudulent personal injury claims.
- Phantom passengers.
- Exaggerated vehicle damage.
- Vehicle ownership and usage discrepancies.
- Policy inception and application fraud.

Intelligence & Data Analysis

Utilise available intelligence sources and fraud databases to support investigations.
Identify behavioural, technical and documentary fraud indicators.
Analyse claims history and claimant behaviour patterns.
Escalate organised fraud concerns to senior management where appropriate.

Customer & Stakeholder Management

Liaise with customers, brokers, solicitors, suppliers and internal stakeholders.
Provide regular updates during investigations.
Ensure customers are treated fairly throughout the claims journey.

Regulatory & Technical Compliance

Ensure investigations comply with:
- FCA requirements.
- Consumer Duty.
- GDPR and Data Protection legislation.
- Internal Counter Fraud policies.
- CIDRA requirements relating to consumer insurance contracts.
Maintain appropriate documentation to support repudiation or litigation decisions.

Litigation & Case Resolution

Prepare evidential packs for litigated cases.
Support legal partners where fraud proceedings are pursued.
Provide recommendations regarding:
- Claim acceptance.
- Repudiation.
- Policy avoidance.
- Recovery opportunities.
- Referral to law enforcement or industry bodies.

Continuous Improvement

Support fraud awareness initiatives across Home and Motor claims teams.
Provide coaching and guidance to operational handlers.
Assist with MI production and fraud trend analysis.
Contribute to process improvements and fraud prevention strategies.

Key Performance Indicators (KPIs)

Fraud savings achieved
Repudiation success rate
Investigation lifecycle / SLA adherence
Quality audit scores
Cost versus benefit of investigation spend
MI accuracy

Key Requirements:

Experience

Minimum of 2 years experience working within a Home or Motor Claims Handling role.
Strong understanding of home insurance claims processes including buildings, contents, theft, escape of water, accidental damage and subsidence.
Exposure to common home insurance fraud typologies including fabricated, exaggerated and misrepresented claims.

Knowledge

Knowledge of fraud detection techniques and investigation principles.
Understanding of the regulatory environment including FOS, CIDRA, ICOBS and Data Protection requirements.
Awareness of fraud tools, intelligence sources and validation techniques.

In return, we can offer you:

Basic Salary £33-38,000 (DOE) as well as market leading benefits.

25 days Annual leave plus statutory holidays.

Just some of the great benefits we offer:

On-site gym
Free on-site parking
Free on-site breakfast bar
Complimentary on-site snacks and soft drinks
Discretionary performance related bonus
An extra day's holiday for your birthday

Application deadline: this position will remain open until we have found the right person for the job.

We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.

Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.

#INDCCC

Quick apply

Refine Your Search

senior claims jobs in chatham, ken

Counter Fraud Investigator

Senior Claims Specialist

Senior Claims Insight Analyst

Executive Driver

Senior Claims Insight Analyst

Legal Secretary/Paralegal

Receptionist/Administrator/Instructions Handler

HSW Coordinator

Team Manager - Referral and Assessment Team

Purchase Ledger Clerk

Senior Data Product Manager

Head of Credit Hire

Commercial Manager

Aviation Invoicing Manager

Commercial Assistant

Air Traffic Engineer (ATSEP)

Senior Warranty Engineer - Riverside II

Health, Safety & Compliance Manager

Senior NPD & Innovation Manager

Senior Data Product Manager

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