Centre shift manager (part time) Work, Jobs in Chelmsford (with Salaries)

Contact Centre Shift Manager (Part time)
Pinnacle Group —Chelmsford
- £13,000 - £14,000 a year
- Part-time
- Microsoft Word
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Operational Support Officer
HM Courts & Tribunal Service —Chelmsford
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
9d
Senior Test Centre Associate - Chelmsford
Reed In Partnership —Chelmsford
- £14.96 an hour
- Part-time
- Customer service
- Supervising experience
- Team management
Hotel Food & Beverage Assistant (Casual, Part Time) **SEPTEMBER START**
County Hotel, Chelmsford —Chelmsford
- Up to £12.71 an hour
- Part-time
- Hospitality
- Bar
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
7d
Lifestyle and Wellbeing Coordinator
Bupa —Springfield
- £12.75 - £13.75 an hour
- Part-time
- Budgeting
- Employee discount
- Referral programme
Quick apply
Team Member - Stansted Airport
Pret A Manger —Stansted
- £15.05 an hour
- Full-time
- Customer service
- No experience needed
- Annual leave
- Employee discount
Duty Manager
Places for People —Maldon
- £12,064 a year
- Weekend availability
- Customer service
- Leadership
- Employee discount
11d
Barista - Stansted Airport
Pret A Manger —Stansted
- £15.55 an hour
- Full-time
- Serving
- Customer service
- Annual leave
- Employee discount
Team Member - Stansted Airport -Night Shift
Pret A Manger —Stansted
- £17.05 an hour
- Full-time
- Customer service
- No experience needed
- Annual leave
- Employee discount
Retail Bureau Manager
Eurochange —Basildon
- £14.25 an hour
- Part-time
- Organisational skills
- Budgeting
- Training & development
- Employee assistance programme
- Employee discount
Health Care Receptionist/Administrator (Part-time)
Commisceo Primary Care Solutions —Basildon
- £12.71 an hour
- Part-time
- Microsoft Word
- Front desk
- In-person
Quick apply
4d
Integrative Therapist
Priory —Springfield
- £27,810 - £36,050 a year
- Part-time
- Driving
- In-person
- Free parking
- Annual leave
Quick apply
3d
Postal Delivery Driver - Harlow Delivery Centre (CM20 1AA)
Royal Mail Group —Harlow
- £13.68 an hour
- Overtime
- Customer service
10d
Product Team Leader
River Island —Basildon
- Part-time
- Customer service
- Retail management
- Communication skills
- Annual leave
- Employee discount
Quick apply
12d
Supervisor 20 hours
The Entertainer —Harlow
- £13.01 an hour
- Part-time
- Customer service
- Computer literacy
- Supervising experience
Quick apply
Guest Service Assistant (Nights)
Holiday Inn Colchester —Colchester
- £12.71 an hour
- Part-time
- Customer service
- Hotel
- Employee discount
Quick apply
1d
Team Manager - Braintree Marks Farm Superstore
Tesco UK —Braintree
- Part-time
- Customer service
- Recruiting
- Training & development
- Employee discount
5d
Receptionist - Chatham - Kent, Surrey & Sussex
HM Prison & Probation Service —Chatham
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Computer literacy
- Microsoft Office
- Presentation skills
- Annual leave
- Employee discount
10d
Coffee Shop Assistant
Perrywood Garden Centre & Nurseries Ltd —Colchester
- £8.00 - £12.71 an hour
- Part-time
- Serving
- Customer service
- English
- Free parking
- Store discount
Quick apply
HMP Cookham Wood and Rochester Learning and Skills Manager
Ministry of Justice —Rochester
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Management
- Presentation skills
- Budgeting
- Annual leave
4d

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centre shift manager (part time) jobs near chelmsford

Contact Centre Shift Manager (Part time)

Pinnacle Group -
Chelmsford

Quick apply

Job details

Part-time
£13,000 - £14,000 a year

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Sick pay

Qualifications

Microsoft Word
Customer service call handling
Shift management
Microsoft Office Suite
Complaint handling
Performance management
Compliance management
Staff training
Customer interaction
Training & development
Team motivation leadership

Full job description

Job Introduction

Pinnacle Group are looking for a skilled, experienced and knowledgeable Contact Centre Shift Manager to lead a team of Customer Service Advisors at our Contact Centre based in Chelmsford.

Pinnacle Connect is our national 24/7 contact centre, supporting over 50 clients including Housing Associations and Local Authorities. It helps around 25,000 customers each month with repairs, emergencies and service queries. With fast response times and a dedicated team, Connect plays a key role in delivering excellent customer service across Pinnacle Group.

This role ensures service levels are met, staff are supported, and customer experience remains exceptional. The Shift Manager acts as the first point of escalation for operational issues and leads a team of advisors on duty each day to achieve performance targets.

This will be a part time position, 20 hours per week where you will be required to work a variety of different shifts including evenings and weekends.

Who we are

Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.

We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.

Who we’re looking for

We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

Key responsibilities will include:

Operational oversight – Ensuring advisors manage calls and e-mails within agreed timeframes.
Manage contact centre operations during assigned shifts, ensuring adherence to KPIs and SLAs.
Monitor real-time performance metrics (call volumes, wait times, agent availability) and take corrective actions.
Ensure compliance with company policies, procedures, and regulatory requirement.
Supervise and motivate the team of contact centre advisors on duty
Conduct daily briefings, allocate tasks, and manage breaks to maintain coverage.
Ensure high-quality customer interactions across all channels.
Handle escalated customer queries and complaints professionally.
Provide coaching and support on-shift to improve performance and engagement.
Prepare end of shift reports detailing performance, issues and resolutions
Track and analyse trends, recommend operational improvements
Attend weekly Leadership performance and team management
Support onboarding and training of new staff.
Highlight learning and development opportunities

Key requirements:

Proven experience in a contact centre environment.
Must be flexible with working hours and about to work evenings and weekends.
Experience of working in a repairs and maintenance, social housing, or similar environment.
Experience of managing a team working in a multi-channel customer service centre.
Proficient in all Microsoft packages including Word and Excel.

Our offer

We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.

As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:

Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans

Quick apply

Refine Your Search

centre shift manager (part time) jobs in chelmsford

Contact Centre Shift Manager (Part time)

Operational Support Officer

Senior Test Centre Associate - Chelmsford

Hotel Food & Beverage Assistant (Casual, Part Time) SEPTEMBER START

Lifestyle and Wellbeing Coordinator

Team Member - Stansted Airport

Duty Manager

Barista - Stansted Airport

Team Member - Stansted Airport -Night Shift

Retail Bureau Manager

Health Care Receptionist/Administrator (Part-time)

Integrative Therapist

Postal Delivery Driver - Harlow Delivery Centre (CM20 1AA)

Product Team Leader

Supervisor 20 hours

Guest Service Assistant (Nights)

Team Manager - Braintree Marks Farm Superstore

Receptionist - Chatham - Kent, Surrey & Sussex

Coffee Shop Assistant

HMP Cookham Wood and Rochester Learning and Skills Manager

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