1st line support Work, Jobs in Chester, Chs (with Salaries)

Service Desk Analyst
NHS Midlands and Lancashire Commissioning Support Unit —Chester
- £28,392 - £31,157 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
2d
Technology Support Engineer - Brio Leisure
Brio Leisure —Chester
- £28,598 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- SharePoint
- Annual leave
- Employee assistance programme
Quick apply
12d
Help-Desk support analyst (1st line)
Roman Catholic Archdiocese of Liverpool —Liverpool
- £27,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
Grounds Maintenance Operative / Gweithiwr Cynnal a Chadw Tir
Cambria Maintenance Services —Ewloe
- £13.45 an hour
- Full-time
- Maintenance
- Annual leave
- Sick pay
4d
1st line Service Desk Agent
Cybertill —Prescot
- £24,975.05 a year
- 8 hour shift
- Hybrid work
- Continuous improvement
- Communication skills
- Free parking
- Sick pay
Technical Consultant Internship, Century City
CyberIAM Holdings —Chester
- Computer Science
- Bachelor's degree
- No degree
Aigburth Park Campus Warden (Live-in)
Liverpool Hope University —Liverpool
- Weekend availability
- University
- Annual leave
12d
Customer Support Technician (1st Line Support)
Angel Solutions —Liverpool
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- English
- No degree
- Communication skills
- Annual leave
Quick apply
Technical Support (Telecoms) - 1st Line
Radius Limited —Crewe
- Full-time
- Employee assistance programme
Quick apply
Outreach Family Support Worker (17.5hrs per week)
Liverpool City Council —Liverpool
- £35,412 - £39,862 a year
- Employee assistance programme
4d
Systems Support Analyst
The Granite Group —Liverpool
- Up to £30,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Flexible schedule
Quick apply
5d
Laundry Assistant (Sedgemoor Hub)
Liverpool City Council —Liverpool
- £24,796 - £25,583 a year
- Employee assistance programme
Engineer II, Digital Services Remote Operations
Schneider Electric —Warrington
- Full-time
- Remote
- Computer literacy
- Engineering
- Data analysis skills
- Annual leave
Operational Support Officer (AO)
Building Safety Regulator —Bootle
- £28,499 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Presentation skills
- Annual leave
- Sick pay
5d
IT Support Engineer
GWA Group —Warrington
- Full-time
- Continuous improvement
- Computer networking
- SharePoint
Procurement Officer
UK Research and Innovation —Warrington
- £37,841 a year
- Full-time
- Presentation skills
- Contracts
- Annual leave
- Employee assistance programme
11d
Networking Engineer
Fourteen IP Communications —Wigan
- £35,000 - £50,000 a year
- Full-time
- Hybrid work
- Hotel
- Travel
- Mentoring
- Free parking
- Sick pay
Quick apply
Forecasting and Stock Planner
The Very Group —Liverpool
- Full-time
- Hybrid work
- Employee discount
Quick apply
4d
Senior Reserves Lead (Maternity Cover)
Groundwork North Wales —Wrexham
- £29,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- First Aid Certification
- Organisational skills
- Free parking
Quick apply
10d
Senior Reserves Lead (Maternity Cover)
Groundwork —Wrexham
- £29,000 a year
- Microsoft Word
- Management
- Supervising experience
10d

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Service Desk Analyst

NHS Midlands and Lancashire Commissioning Support Unit -
Chester

Apply Now

Job details

Full-time
£28,392 - £31,157 a year
2 days ago

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
IT service management
Technical support incident logging
Customer support
IT incident logging
Communication skills
Help desk

Full job description

Midlands and Lancashire CSU provides a highly regarded IT Service Desk. Within our teams in Cheshire, Midlands and Lancashire, our experienced Service Desk staff answer thousands of requests for help every day. Our Service Desk is used by NHS organisations (ICB’s, Acute and Community Trusts), GP practices, and many non-NHS clients in Local Authorities and pharmacies.

We are looking for highly motivated and capable individuals to join our team as Service Desk Analysts.

The team provides 1st line support as our first point of contact for users via telephone, email and self-service portal, therefore strong communication skills are essential.

This hybrid role requires a mix of mandatory onsite working and working from home; and the base location for this role is either Chester or Birmingham.

The role has a requirement to support the clients across Midlands and Lancashire CSU's entire geography, and full training will be given to the successful candidate. Our way of working creates a better work-life balance and ensures MLCSU is a great place to work for everyone – enabling us to deliver support to the NHS and improve people’s care.

Up to Six Months Fixed Term

We are looking for team players with a confident telephone manner, excellent customer service skills, and the ability to deliver a high quality customer-focused professional service. The post holder will be required to meet objectives within a timely manner and within service level agreements. The successful candidate requires a calm nature and the ability to work under pressure, in order to efficiently handle peaks in demands

The post holder will be expected to receive and accurately log service desk calls; providing initial troubleshooting and resolution of calls, referring more complex issues to support teams. The Service Desk analysts are expected to take an active role within the team and contribute to our strong support network. Previous experience of working on a Service Desk and using service management tools would be desirable.

Please note for any NHS candidates in substantive roles applying for fixed terms contract positions (both for internal and external applicants), these have to be agreed on a secondment basis. Prior to applying for the position, you must discuss with your current Line Manager and HOS to ask permission to be released on a secondment basis, should you be successful in your application. Internal/CSU candidates will take preference and will be considered first.

NHS Midlands and Lancashire Commissioning Support Unit (MLCSU) is one of the biggest and best-performing commissioning support units in the country, with among the highest levels of staff and customer satisfaction. We work together as a team of over 1,600 expert staff based across the Midlands and North West to make a difference – for our customers, patients and communities.

Offering a full range of professional services to Integrated Care Boards (ICBs), hospital trusts, local authorities, integrated care systems (ICSs) and other public bodies across the country.

Our vision is to play a pivotal role in improving health and wellbeing for populations we serve, and our values underpin everything we do:

Honesty, integrity and transparency
Everyone counts
Commitment to quality
Adding value
Working together

NB: NHS candidates in substantive roles applying for fixed terms contract positions (both for internal and external applicants), these have to be agreed on a secondment basis. Prior to applying for the position, you must discuss with your current Line Manager and HOS to ask permission to be released on a secondment basis, should you be successful in your application.

**PLEASE NOTE THAT THIS ROLE DOES NOT OFFER VISA SPONSORSHIP AS THIS ROLE IS NOT ELIGIBLE**

The successful candidate/s will:

be responsible for providing first line support within an IT Service Desk to both the CSU and its Clients.
have basic technical skills to resolve first-time fixes for technical issues for incidents and standard service requests through defined processes; ensuring standards, quality and consistent service delivery at all times.
be part of a team who raises user’s requests for support on the CSU IT Service management system and will be responsible for handling requests throughout the incident management lifecycle within agreed key performance indicator timescales.
be expected to work in a flexible service desk operating model enable efficient and effective service delivery allowing the flexing of resources to meet demands where required.
liaise closely with colleagues in external NHS Trusts and with General practice staff. They will have extensive contact with the users, via the telephone or via remote services.

.must be able to meet the travel requirements in a timely and cost-effective way

These are substantive posts. Internal secondment opportunities will be considered, however, applicants must seek approval from their current Line Manager prior to submitting an application.

The Service Desk is open Monday to Friday 7am to 8pm and candidates would be required to work shifts between 7am – 3pm, 8am - 4pm, 9am - 5pm, 10am - 6pm, 11am - 7pm and 12pm - 8pm totaling 37.5 hours .

Apply Now

Refine Your Search

1st line support jobs in chester, chs

Service Desk Analyst

Technology Support Engineer - Brio Leisure

Help-Desk support analyst (1st line)

Grounds Maintenance Operative / Gweithiwr Cynnal a Chadw Tir

1st line Service Desk Agent

Technical Consultant Internship, Century City

Aigburth Park Campus Warden (Live-in)

Customer Support Technician (1st Line Support)

Technical Support (Telecoms) - 1st Line

Outreach Family Support Worker (17.5hrs per week)

Systems Support Analyst

Laundry Assistant (Sedgemoor Hub)

Engineer II, Digital Services Remote Operations

Operational Support Officer (AO)

IT Support Engineer

Procurement Officer

Networking Engineer

Forecasting and Stock Planner

Senior Reserves Lead (Maternity Cover)

Senior Reserves Lead (Maternity Cover)

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