Technical helpdesk Work, Jobs in Chesterton, Oxf (with Salaries)

IT Helpdesk Team Lead
Affinity Trust —Thame
- £43,079.96 a year
- Full-time
- Continuous improvement
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Junior IT Technician
Summer Fields School Trust Ltd —Oxford
- £27,000 - £29,000 a year
- Full-time
- Software troubleshooting
- Customer service
- English
- Free parking
- Employee assistance programme
Quick apply
14d
Technical Helpdesk
GXO Logistics —Milton Keynes
- £26,000 - £32,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Analytics
- Annual leave
IT Support Engineer I - Junior Helpdesk
Ariat Europe Ltd —Harwell
- Full-time
- Hybrid work
- Travel
- Computer networking
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
7d
Helpdesk Agent - 11:30 - 20:30 office based including weekend work
Ostara Systems —Milton Keynes
- £26,208 a year
- Weekend availability
- Microsoft Word
- Communication skills
Aftersales Coordinator
Dumarey Flybrid Limited —Silverstone
- £35,000 - £45,000 a year
- Full-time
- Administrative experience
- Organisational skills
- In-person
- Free parking
- Work from home
Quick apply
3d
Facilities Coordinator, Milton Park, Oxford, UK
CBRE —Oxford
- Full-time
Remote Support Engineer - Night Shift
Dexory —Wallingford
- Night shift
- In-person
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply
2d
Customer Helpdesk Support
Gigaclear —Abingdon
- £26,000 a year
- Full-time
- Communication skills
- Employee assistance programme
Quick apply
Senior IT Technician
Hanwell Fields Community School —Banbury
- £35,000 - £40,000 a year
- Communication skills
- School
- Annual leave
- Referral programme
Field Support Engineer
Xperience —Banbury
- Hybrid work
- Travel
- Computer networking
- Communication skills
- Free parking
- Bereavement leave
1d
Building Services Engineer – Oxford & Midlands
Acorn —Oxford
- Up to £44,000 a year
- Overtime
- Microsoft Word
- Organisational skills
- Time management
Blend Shift Supervisor (A Shift Nights)
Newly Weds Foods —Banbury
- £51,890.70 a year
- Night shift
- Computer literacy
- Supervising experience
- Quality control
Quick apply
2d
Area Maintenance Technician - Milton Keynes
City Facilities Management (UK) —Milton Keynes
- £30,000 a year
- Overtime
- Employee discount
- Life insurance
Blend Supervisor D Shift Days
Newly Weds Foods —Banbury
- £45,917.76 a year
- Day shift
- Computer literacy
- Supervising experience
- Quality control
Quick apply
4d
Distribution Site Technician - Milton Keynes / Coventry
City Facilities Management (UK) —Milton Keynes
- £39,111.36 a year
- Overtime
Senior Site Technician - Castle Donnington
City Facilities Management (UK) —Donnington
- £46,746.56 a year
- Full-time
- Computer skills
Case Maintenance Team Leader - High Wycombe / Reading / Slough
City Facilities Management (UK) —High Wycombe
- £30,580.88 a year
- Full-time
- Merchandising
- Communication skills
Building Services Engineer – Thames Valley North
Acorn —High Wycombe
- Up to £44,000 a year
- Overtime
- Microsoft Word
- Organisational skills
- Communication skills
- Referral programme
2d
Multi Skilled Electrical Engineer
CBRE —Milton Keynes
- Full-time
- Customer service
- Maintenance
- HVAC

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technical helpdesk jobs near chesterton, oxf

IT Helpdesk Team Lead

Affinity Trust -
Thame

Quick apply

Job details

Full-time
£43,079.96 a year

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
Charity and third-sector experience
IT team management
Incident queue management
Ticket management
Microsoft Office Suite
Continuous improvement
Ticket management systems
Mobile device management
Customer support
Information technology team management
Communication skills
Intune
Mobile devices

Full job description

Job Introduction

Role: IT Helpdesk Team Lead
Location: Monday - Friday at Head Office in Thame, Oxfordshire
Salary: £43,079.96 per annum
Hours: 37.5 hours per week
Contract: Permanent
Reports to: Head of IT
Travel: Occasional travel to other Affinity Trust locations may be required

IT Helpdesk Team Lead

We are looking for an experienced IT Helpdesk Team Lead to manage our IT Support Team and ensure colleagues receive a responsive, professional and effective support service.

You will oversee helpdesk activity, act as an escalation point for complex issues, identify service trends and drive continuous improvement across IT support processes.

What you will do

Lead, coach and develop the IT Support Team.
Allocate, prioritise and monitor helpdesk tickets to meet service standards.
Resolve and escalate complex IT issues as needed.
Review ticket trends and recommend service improvements.
Maintain the helpdesk ticketing system and self-help portal.
Support Windows devices, Microsoft 365, printers, networks, mobile devices and other IT systems.
Support IT security processes, user access, device compliance and safe handling of data.
Evaluate new systems and solutions, providing practical feedback on usability, security and impact.

About you

You will have experience in IT support or service desk work, alongside the confidence to lead a small team. You will be organised, proactive and committed to delivering excellent customer service.

What we are looking for

Experience in an IT support or service desk environment.
Experience leading, supervising or supporting a small team.
Strong communication and customer service skills.
Good knowledge of Microsoft 365, Windows 11 and common business applications.
Experience troubleshooting hardware, software, connectivity, printer and peripheral issues.
Understanding of networks, wireless technologies and mobile device management.
Working knowledge of Active Directory, Windows Server, Azure, SharePoint, Intune, IT security and data protection.
Relevant technical qualification, equivalent experience or evidence of ongoing IT development.

It would be great if you also have

Experience in a social care, charity or multi-site organisation.
Experience supporting system implementation or service improvement projects.
Knowledge of ITIL principles or service management best practice.
Microsoft, CompTIA, ITIL or equivalent certification.

*Please see attachment for full job description*

What will we do?

31 days’ annual leave (inc. bank holidays), rising with service
Health cash plan, Pension, Life assurance, Employee Assistance Programme
Blue Light Card, option to buy extra annual leave

Inclusion, accessibility and our commitment to diversity

Diversity is key to what we do. Life would be dull, and change slow, if we all thought the same way. We want colleagues who bring different perspectives, backgrounds and experiences, and we know this makes us stronger and better for the people we support.

We are committed to being Disability Confident and we guarantee to interview all applicants with a disability who meet the minimum criteria for the vacancy.

We’re also committed to making our recruitment process as accessible as possible. If you need any reasonable adjustments at any stage, for example, accessible formats, support with the application form or adjustments for interview, you can tell us in your application or contact our recruitment team to discuss what you need.

Ready to join us?

If you’re ready to drive new commercial opportunities that make a real impact, connecting with colleagues to build strong relationships, making a real difference in a values-led charity, this could be your next role.

If you are offered the role, you will be required to have a DBS check at the relevant level, which we’ll cover the cost for.

INDHOF

Quick apply

Refine Your Search

technical helpdesk jobs in chesterton, oxf

IT Helpdesk Team Lead

Junior IT Technician

Technical Helpdesk

IT Support Engineer I - Junior Helpdesk

Helpdesk Agent - 11:30 - 20:30 office based including weekend work

Aftersales Coordinator

Facilities Coordinator, Milton Park, Oxford, UK

Remote Support Engineer - Night Shift

Customer Helpdesk Support

Senior IT Technician

Field Support Engineer

Building Services Engineer – Oxford & Midlands

Blend Shift Supervisor (A Shift Nights)

Area Maintenance Technician - Milton Keynes

Blend Supervisor D Shift Days

Distribution Site Technician - Milton Keynes / Coventry

Senior Site Technician - Castle Donnington

Case Maintenance Team Leader - High Wycombe / Reading / Slough

Building Services Engineer – Thames Valley North

Multi Skilled Electrical Engineer

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