Job Ref: ELI3279
Branch: Tylney Hall Hotel
Location: Tylney Hall Hotel, Hook
Salary/Benefits: Competitive Salary plus Service Charge / 35 hours per week / live in available
Contract type: Permanent
Hours: Full Time
Hours per week: 35 hours per week
Posted date: 07/08/2026
Closing date: 07/09/2026
Receptionist Overview:
To be the first point of contact for all guests, in person and on the telephone at the heart of the Hotel.
As a Receptionist working with our Front of House Team, you will excel at proving guests with first class service, ensuring a smooth check-in/out service and deal with any enquiries swiftly and efficiently.
As the first port of call for guests, you will directly affect their impression and experience of staying within an Elite Hotel. We are proud of the level of service offered at our hotels and you will provide a pivotal role in maintaining these standards. Although specific hotel reception experience is not essential, you will need to have an understanding of what constitutes outstanding service. You will have excellent communication and administration skills as well as an eye for detail.
Receptionist Key Responsibilities:
- To ensure the Guest Service Switchboard Staff are managed, directed and motivated at all times to maintain the highest levels of customer care, relating to both our external and internal guests.
- To oversee the day to day operation of the Reception Desk and Switchboard, liaising closely with all Heads of Departments.
- To ensure that quality standards within the Guest Service Team are maintained and wherever possible improved upon. Red Star and Elite Standards to be the benchmark in all measurements.
- To ensure that all staff use the Fidelio Opera PMS, Concept and Squirrel POS to maximum effect ensuring that all Reception Staff are fully conversant in all appropriate functions.
- The effective use of the Guest History (Profiles), logging and acting upon all guest feedback.
At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.
Tylney Hall Hotel:
Tylney Hall Hotel is a beautiful 4 red Star Hotel with 112 bedrooms, set in the heart of 66 acres of glorious park boasts the longest uninterrupted view in Hampshire. With a 2 rosette Restaurant we are committed to delivering hospitality to the highest standard. Our facilities include beauty treatment rooms leisure facilities including both an indoor an outdoor pool banqueting facilities which are second to none.
Why work at Tylney Hall Hotel Gardens:
As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals – this could be you!
Benefits
To support our staff we offer:
- Meals are provided by our talented kitchen team
- We have plenty of free parking.
- We also have amazing recognition awards for exceptional customer service
- Reduced price stays in all of our hotels – where you are treated like a guest no matter who you are!
For full details of the benefits on offer please check our website: https://www.careersatelitehotels.co.uk/why-work-elite
If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received.
- service charge is dependent on sales performance and not guaranteed
