It Work, Jobs in Chineham, Ham (with Salaries)

IT Operations - First Level Transaction Monitoring Associate
Visa Europe Limited —Basingstoke
- 12 hour shift
- Spanish
- Computer literacy
- Analysis skills
Quick apply
Service Desk Analyst
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Systems & Database Administrator
More House School —Farnham
- £45,000 - £50,000 a year
- 8 hour shift
- IT
- In-person
- School
Quick apply
1st/2nd Line IT Support Engineer - Farnborough
Microbyte Solutions Ltd —Farnborough
- Full-time
- Google Suite
Quick apply
Business Development Manager – IT, Cyber Security & AI Governance
Intouch Tech (UK) —Farnborough
- £30,000 - £45,000 a year
- Full-time
- No experience needed
- Business development
- Free parking
- Referral programme
Quick apply
Systems Administrator (Associate)
Visa Europe Limited —Basingstoke
- Computer Science
- Engineering
- Maintenance
Quick apply
Data Center Technician , Operations, IT, & Support Engineering
Amazon Data Services UK Limited —Bracknell
- 12 hour shift
- Computer Science
- Bachelor's degree
- Travel
International IT Consultant (m/f/x)
ISIS Papyrus Europe AG —Kingsclere
- Full-time
- Computer Science
- Customer service
- English
- Free parking
IT Asset Manager
Unum Group —Basingstoke
- Full-time
- Analysis skills
Support Technician (EMEA Helpdesk)
Utelogy —Basingstoke
- Full-time
- Hybrid work
- Communication skills
Quick apply
IT Administrator
The Brain Tumour Charity —Fleet
- £29,000 a year
- Full-time
- Hybrid work
- Communication skills
IT Support Engineer - 1st Line Application Support
HealthNetConnections Ltd —Aldershot
- From £25,500 a year
- Full-time
- Software troubleshooting
- In-person
- Communication skills
- Free parking
Quick apply
1d
IT Support - Trainee
ramsac —Guildford
- £26,000 - £27,000 a year
- Hybrid work
- Microsoft Office
- Mentoring
Quick apply
Systems Administrator - Platform Migration & Merge Specialist
Hawk-Eye Innovations (HEI) —Basingstoke
- £50,000 - £80,000 a year
- Full-time
- Hybrid work
- Google Suite
- Analysis skills
- SharePoint
- Annual leave
- Employee discount
Associate Corporate IT Engineer
cloudpay —Andover
- Full-time
- In-person
- Communication skills
- Employee assistance programme
- Bereavement leave
5d
1st Line Helpdesk Engineer - Yateley
Arc —Yateley
- Azure
- Windows
- Computer networking
1d
IT Software & Systems Support
Palace International Ltd. (trading as Spectro | Jet-Care) —Odiham
- £25,000 - £35,000 a year
- Full-time
- Continuous improvement
- Travel
- Computer skills
- Free parking
- Annual leave
Quick apply
4d
IT Director
Propel Together —Wokingham
- APIs
- Leadership
IT Field Support Technician - T2 / Second Line
Concero UK —Woking
- £28,000 - £34,000 a year
- Full-time
- Analysis skills
- Travel
- In-person
- Free parking
- Annual leave
Quick apply
8d
2nd Line IT Support Engineer
Open Cosmos —Didcot
- Hybrid work
- Google Suite
- Continuous improvement
- SharePoint

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IT Operations - First Level Transaction Monitoring Associate

Visa Europe Limited -
Basingstoke

Quick apply

Job details

Qualifications

Spanish
Incident management
Stakeholder collaboration
Computer literacy
Stakeholder liaison
Incident documentation
Incident reporting preparation
Microsoft Office Suite
Analysis skills
Technical support incident logging
Customer support
IT incident logging
Incident log maintenance
Communication skills

Full job description

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

As a member of Visa Operations Command Center, the VisaNet Transaction Quality Associate’s primary responsibility is managing and responding to Transaction and Managed Network events that may result in impaired connectivity to our clients.

What we expect of you, day to day.

Often regarded as the Eyes of Visa, this front-line operations role focuses on proactively and reactively identifying and resolving transactional issues using various monitoring and analytical tools, while collaborating with internal support teams and external vendors to address client-impacting problems. The role serves as a primary point of contact for client transactional queries, ensuring efficient and high-quality support. The individual is responsible for thoroughly documenting incidents and accurately reporting them to colleagues and management. Maintaining composure under pressure, especially during critical situations, is essential, along with providing timely escalations when necessary. Strong written and verbal communication skills are required, and strict adherence to documented processes is expected throughout all aspects of the role.

Act as a key point of contact for Client Transactional queries.
Use various monitoring and analytical tools to proactively and reactively detect and resolve issues.
Work with internal support teams and vendors to resolve issues affecting our clients.
Fully and accurately document incident details using the incident and reporting tools.
Accurately report incident information internally to colleagues and management.
Remains calm under pressure during critical situations.
Provide timely escalation during critical situations.
Provide support to clients to agreed standards of efficiency and quality.
Possess strong written and verbal communication skills.
Adhere strictly to documented processes.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Preferred Qualifications:

2+ years of relevant work experience

Fluent in Spanish

Ability to work effectively as part of a team and individually (self-starter).

Accepts responsibility for own workload management and escalates - seeks advice & guidance where required.

Robust analytical thinking skills.

Ability to make decisions based upon information available, present recommendations and deal with moderate challenges.

Builds, develops and maintains effective relationships with stakeholders including other areas of the company to ensure incidents and queries are resolved to client expectations.

Strong verbal and written communication skills.

Takes ownership through to incident resolution.

Assesses urgency of incident, completes analysis and applies sound logic and problem solving techniques.

Strong multi-tasking skills.

Previous IT Operations-Service Desk experience desirable, but not essential as training will be given.

Passion for client service - experience of working in a client-focused environment desirable, but not essential.

Client focused ethos with the ability to interact across all management levels.

MS Office suite familiarity desirable, but not essential.

PC literate (general user level).

Comfortable with working a 12 hour x365 shift pattern.

Additional information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Quick apply

Refine Your Search

it jobs in chineham, ham

IT Operations - First Level Transaction Monitoring Associate

Service Desk Analyst

Systems & Database Administrator

1st/2nd Line IT Support Engineer - Farnborough

Business Development Manager – IT, Cyber Security & AI Governance

Systems Administrator (Associate)

Data Center Technician , Operations, IT, & Support Engineering

International IT Consultant (m/f/x)

IT Asset Manager

Support Technician (EMEA Helpdesk)

IT Administrator

IT Support Engineer - 1st Line Application Support

IT Support - Trainee

Systems Administrator - Platform Migration & Merge Specialist

Associate Corporate IT Engineer

1st Line Helpdesk Engineer - Yateley

IT Software & Systems Support

IT Director

IT Field Support Technician - T2 / Second Line

2nd Line IT Support Engineer

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