It officer Work, Jobs in Clare, Sfk (with Salaries)

Contact Centre Officer (Headquarters, Chelmsford)
Essex Police and Kent Police —Chelmsford
- £27,204 - £29,859 a year
- Full-time
- Customer service
- Computer literacy
- Computer skills
Technical Support Officers - Green Space and Heritage
West Suffolk Council —West Suffolk
- £30,515 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Annual leave
- Employee assistance programme
Depden Care Farm Operations Manager
Depden Care Farm —Bury St. Edmunds
- £35,000 - £40,000 a year
- Full-time
- Writing skills
- Organisational skills
- Leadership
- Free parking
- Sick pay
Quick apply
5d
IT Deployment and Project Support Officer
Care UK —Colchester
- Travel
12d
PALS Officer
West Suffolk NHS Foundation Trust —Bury St. Edmunds
- £28,392 - £31,157 a year
- Part-time
- Databases
- Communication skills
2d
IT Officer
Air X Jet Support UK —Stansted
- Full-time
- Communication skills
- Annual leave
Quick apply
3d
Public Realm Administrator
Babergh and Mid Suffolk District Councils —Stowmarket
- £28,608 - £32,046 a year
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Communication skills
- Employee assistance programme
3d
Youth Skills and Families Advisor
Haverhill Town Council —Haverhill
- £13.69 an hour
- Part-time
- Writing skills
- Experience working with children
- Computer skills
Quick apply
Head of Operations
Uttlesford Citizens Advice —Saffron Walden
- £38,000 - £40,000 a year
- Part-time
- Hybrid work
- Serving
- Management
- Supervising experience
- Health & wellbeing programme
- Annual leave
Quick apply
Technical Facilities Services Coordinator | Operations Group | Estates and Facilities | LMB 2624
UK Research and Innovation (UKRI) —Cambridge
- £45,869 - £51,547 a year
- Full-time
- Supervising experience
- Team management
- Communication skills
Security Officer
BidvestNoonan —Bury St. Edmunds
- £13.54 an hour
- Part-time
- Computer literacy
- Front desk
- Computer skills
Quick apply
Receptionist (Part-Time)
Penguin Random House UK —Colchester
- £16,074.54 a year
- Full-time
- Hybrid work
- Computer literacy
- Organisational skills
- Front desk
Quick apply
1d
Operational Support Officer
HM Courts & Tribunal Service —Chelmsford
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
Access & Recruitment Operations Officer
Anglia Ruskin University —Cambridge
- £31,236 - £36,636 a year
- Part-time
- Hybrid work
- University
- Presentation skills
- Travel
- Relocation assistance
Prisoner Custody Officer
Serco Plc —Cambridge
- £28,179 - £30,172 a year
- Full-time
- Conflict management
- Communication skills
- Paid training
- Employee assistance programme
Quality Compliance Officer
Royal Papworth Hospital NHS Foundation Trust —Cambridge
- £39,959 - £48,117 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- Project management
8d
Compliance and systems officer
Essex Care Consortium —Colchester
- £15 an hour
- Part-time
- Microsoft Word
- Human resources
- In-person
Quick apply
1d
Operational Support Officer
HM Courts and Tribunals Service —Cambridge
- £25,582 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
2d
Studio Manager
Wingman Marketing Ltd —Braintree
- £40,000 - £46,000 a year
- Full-time
- Team management
- Quality control
- In-person
- Free parking
Quick apply
2d
Housing Officer
MYSHON —Ipswich
- £14,622.60 a year
- Part-time
- Organisational skills
- IT
- In-person
- Annual leave
- Life insurance
Quick apply

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Contact Centre Officer (Headquarters, Chelmsford)

Essex Police and Kent Police -
Chelmsford

Apply Now

Job details

Full-time
£27,204 - £29,859 a year

Qualifications

Customer service call handling
Conducting safeguarding risk assessments
Driving Licence
Inbound customer enquiry call handling
Customer service
Computer literacy
GCSE
Computer skills
Customer interaction

Full job description

Contact Centre Officer

Full time opportunities (average of 37 hours per week), working a rotating shift pattern of 6 on 4 off (2 early's, 2 lates and 2 nights), covering a 24 hour period 7 days a week, based in Chelmsford. Initial training may be based in Chigwell or Chelmsford. Please note that public transport does not serve Chigwell site, therefore you must have access to your own transportation. Transport provision/support may be available if required.

The salary for this role is £27,204 to £29,859 per annum exclusive of shift and weekend working allowance, (up to £32,644 to £35,830 per year inclusive of 20% shift allowance, when the full range of shift patterns are worked), this role will still operate on a rotating shift pattern covering a 24/7 period 365 days per year.

About the role

Be the first point of contact for emergency and non-emergency contact to the police service, both from members of the public and partner agencies. Receive and critically assess all types of contacts including 999, 101 telephone calls, and other types of contacts, online or in person, maintaining high levels of customer service, manage customer expectations and meet national and organisational service level agreements and take appropriate response action.

What will you be doing?

Identify the purpose and nature of each contact by eliciting relevant and sufficient information to enable an accurate and timely assessment of appropriate means of resolution.
Assess Threat, Harm, and Risk, and identify the appropriate action to resolve or determine the appropriate agency, deployment grading, and priority of contacts.
Manage customer expectations regarding the service that can be provided by giving advice and taking appropriate action.
Maintain accurate records of relevant information using appropriate systems to ensure an audit trail and to measure and improve performance.

What qualifications and experience do you need?

GCSE in English at grade C or above, or equivalent qualification.
Previous experience of working within a call centre or customer service environment.
Excellent verbal and written communications skills are essential in order to communicate with those contacting the police, deal assertively and courteously with all enquires whilst managing expectations.
The ability to learn and use a variety of computer based systems as the post holder will be required to become proficient in the use of Essex Police systems including command and control, crime recording and intelligence, as well as national police databases.
Ability to work flexibly on a shift pattern that covers working 24 hours a day, all year round.
To be able to work effectively as part of a team without supervision.

Note for potential candidates:-

Location of the role is based at Essex Police HQ, Chelmsford. or Great Dunmow, Essex. If you do not have a driving licence, we recommend checking public transport to ensure you are able to attend all shifts, as public transport is very limited early morning and late nights.

Please note: Training may be held at different police premises within Essex, so you must be prepared to attend different locations. We have a fall back location based at Great Dunmow and Chigwell that is used occasionally, you will need to ensure that you are able to attend all locations and when required, dependent on operational requirements..

To view the full job description, please click here.

All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.

Essex Police welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender, sex (or gender), employment status.

Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at [email protected] stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

This post is open to British Citizens, members of the EC or other states in the European Economic Area. If you are a Commonwealth citizen or a foreign national, you must be a resident in the UK free of restrictions and with indefinite leave to remain in the UK. All applications must have lived in the UK continuously for the past three years.

Essex Police is an equal opportunities employer. Communications may be recorded for monitoring purposes.

Apply Now

Refine Your Search

it officer jobs in clare, sfk

Contact Centre Officer (Headquarters, Chelmsford)

Technical Support Officers - Green Space and Heritage

Depden Care Farm Operations Manager

IT Deployment and Project Support Officer

PALS Officer

IT Officer

Public Realm Administrator

Youth Skills and Families Advisor

Head of Operations

Technical Facilities Services Coordinator | Operations Group | Estates and Facilities | LMB 2624

Security Officer

Receptionist (Part-Time)

Operational Support Officer

Access & Recruitment Operations Officer

Prisoner Custody Officer

Quality Compliance Officer

Compliance and systems officer

Operational Support Officer

Studio Manager

Housing Officer

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