Emergency Department Receptionist
NHS Scotland —Wishaw
- £29,103 - £31,409 a year
- Weekend availability
- Computer literacy
- Data entry
- Front desk
- Annual leave
- Sick pay
4d
Customer Service Advisor
HSBC Global Services Limited —Motherwell
- From £25,000 a year
- Full-time
- Hybrid work
- In-person
- Free parking
- Annual leave
11d
Specialist 1 COMAH
Scottish Environment Protection Agency —Motherwell
- £59,118 - £65,311 a year
- Full-time
- Analysis skills
- Mentoring
- Organisational skills
- Annual leave
- Employee discount
7d
People Business Partner
Scottish Environment Protection Agency —Motherwell
- £48,026 - £53,056 a year
- Full-time
- Analysis skills
- Human resources
- Communication skills
- Annual leave
- Employee discount
3d
Senior Procurement Specialist
Scottish Environment Protection Agency —Motherwell
- £59,118 - £65,311 a year
- Full-time
- Annual leave
- Employee discount
3d
L1 Service Desk Team Leader
XMA —Livingston
- £28,000 - £32,000 a year
- Full-time
- Team management
- Employee discount
- Life insurance
People Advisor
Scottish Environment Protection Agency —Motherwell
- £39,725 - £43,887 a year
- Full-time
- Human resources
- Communication skills
- Annual leave
- Employee discount
3d
Front Office Guest Service Assistant
Aimbridge Hospitality EMEA —Hamilton
- £12.71 an hour
- Part-time
- Bar
- Computer literacy
- Hotel
- Free parking
- Employee assistance programme
Quick apply
1d
Sebastian Aldridge
Vosa TechnoVosa Technology Solutions Ltdlogy Solutions Ltd —Bellshill
- £44,000 - £72,000 a month
- Full-time
- Presentation skills
- Team management
- Contracts
Quick apply
Service Desk Team Leader - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Organisational skills
- Contracts
- Training & development
Front House Manager
Macarico —Hamilton
- £102 a day
- Temporary
- Supervising experience
- Human resources
- Front desk
- Free parking
- Employee discount
Quick apply
1h
Community Team Leader
Clockwise Group Limited —Glasgow
- Up to £29,000 a year
- Full-time
- Hospitality
- Management
- Training & development
- Health & wellbeing programme
- Employee discount
Quick apply
14d
Service Team Leader
Morrisons —Glasgow
- Cash handling
- Annual leave
- Employee discount
Quick apply
IT EUC Team Leader
City Facilities Management (UK) —Glasgow
- Full-time
- Google Suite
- Continuous improvement
- Travel
- Work from home
- Employee discount
14d
Service Desk Manager
GAP Group —Glasgow
- Full-time
- Continuous improvement
Account Manager
Ocean Technologies Group —Glasgow
- Remote
- Marketing
- Public speaking
- Master's degree
11d
Warehouse Operations Supervisor
Enviroclean Global Ltd —Grangemouth
- From £30,000 a year
- Full-time
- Customer service
- Forklift
- Team management
Quick apply
Specialist in Industry Regulation
Scottish Environment Protection Agency —Motherwell
- £59,118 - £65,311 a year
- Full-time
- Analysis skills
- Mentoring
- Organisational skills
- Annual leave
- Employee discount
4d
Technical Support Manager
City Facilities Management (UK) —Glasgow
- Full-time
- Team management
Operations manager
Raytheon —Livingston
- Full-time
- Hybrid work
- Engineering
- Continuous improvement
- In-person
- Sick pay
8d

I want to receive the latest job alerts for desk team leader in cleland

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Emergency Department Receptionist

NHS Scotland -
Wishaw

Apply Now

Job details

Fixed term contract
£29,103 - £31,409 a year
4 days ago

Benefits

Annual leave
Company pension
Sick pay

Qualifications

Inbound customer enquiry call handling
Computer literacy
Updating electronic health records
Patient appointment coordination
Internal department liaison
Scanning
Patient service
Data entry
Electronic patient record systems
Front desk
Typing
Patient record updating
Patient appointment data entry
Managing patient records
Communication skills

Full job description

About The Organisation

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

The Role

The post holder is required to provide a comprehensive reception service within the Acute Emergency Department ensuring patients are admitted to the department, efficiently and accurately recording demographics, details of injury/illness, providing a high level of customer care. The post holder will also liaise closely with the Emergency Department clinical and nursing team, supporting them and ensuring nursing staff are informed if a patient is in obvious distress. The post holder will also liaise closely with the Scottish Ambulance Service; and other relevant departments to ensure an efficient and effective service provision.

As a first point of contact, the post holder will provide a friendly, respectful and efficient service to patients, relatives and visitors either face to face or by telephone. The post holder will receive patient enquiry calls for the hospital, answering and re-directing as necessary.

The post holder will undertake the scanning process for Emergency Department paper records, to ensure good data quality of the scanned electronic patient record.

Please clearly indicate on your application form which post(s) you are applying for from the 3 posts below.

Post 1 : Monday 8am-4pm plus Saturday & Sunday 1pm - 7pm = 19.5hrs

Post 2: Saturday 5pm - 11pm & Sunday 5pm - 10.30pm = 11.5 hrs

Post 3: Monday & Friday 8pm - 11pm & Tues to Thurs 8pm - 10.30pm = 13.5 hrs

Please note these are a fixed term posts until 31/03/2027. Where a post only has temporary funding and an existing member of NHS Lanarkshire staff wishes to apply, this will be treated as a secondment. The employee MUST already have written agreement from their line manager to be released on a secondment before applying for the post.

In this key role, you will:

Ensure positive patient identification of all patients presenting at the Emergency Department and registering this information accurately onto the patient clinical/management system. This requires effective & empathetic communication skills in order to obtain information of a highly sensitive nature from patients who are in crisis. This information is obtained either from the patient presenting at the desk, or from patients whom have been admitted directly to the Emergency Department resuscitation area via ambulance.
Book follow up clinic appointments for patients at the appropriate outpatient clinic using patient/clinical management systems including and send out appointment letters. Ensure that the patients are allocated to the correct specialty and clinic, and also check to ensure that the appointment has been requested for the appropriate clinic in compliance with standing operating procedures.
Create the waiting list entry prior to the appointment booking, across multiple sites including Hairmyres, Monklands and Wishaw. Take receipt of referrals from other hospitals as applicable.
Outwith normal office hours, take sole responsibility for over booking of clinics to ensure patient requirements are met, and prioritise patient need within the clinical appointment booking system.

What You'll Bring:

Educated to SVQ III or equivalent or SVQ Level II or equivalent experience, plus ECDL or equivalent. The post holder will have a knowledge of Health Records.
Excellent customer care skills and good interpersonal skills, including an ability to communicate effectively and empathetically with patients and staff at all levels.
Computer literate and good keyboard skills.
Experience in multi-tasking as the post holder is responsible for activities such as answering queries, progress chasing, task related problem solving, all acquired through experience and vocational learning.

What we Offer

As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including:

Annual Leave - 35 days including public holidays
Generous NHS pension scheme
Annual incremental salary progression
Paid sick leave increasing with length of service
NHS discounts and more.

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.

Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.

For informal discussion, please contact John Mcneill, Health Records Team Leader on [email protected]

If you have any questions about the recruitment process or require support with your application, contact Marion Bisset, Recruitment Administrator on [email protected]

This advert may close early if we receive a high number of applications, so we encourage you to apply early.

Interested?

Full details about the role are provided in the attached Job Description and Person Specification.

Please review our Application Guidance which explain key information including closing dates, amendments, righttowork requirements, sponsorship eligibility and important points to be aware of before submitting your application

You can also learn more about working with NHS Lanarkshire by viewing our Information Pack

Unless otherwise stated, the deadline for applications is 23:59 hours on the closing date. Please note, CVs will not be accepted.

This advert may close early if we receive a high number of applications, so we encourage you to apply early.

Apply Now

Refine Your Search

desk team leader jobs in cleland

Emergency Department Receptionist

Customer Service Advisor

Specialist 1 COMAH

People Business Partner

Senior Procurement Specialist

L1 Service Desk Team Leader

People Advisor

Front Office Guest Service Assistant

Sebastian Aldridge

Service Desk Team Leader - Glasgow Head Office

Front House Manager

Community Team Leader

Service Team Leader

IT EUC Team Leader

Service Desk Manager

Account Manager

Warehouse Operations Supervisor

Specialist in Industry Regulation

Technical Support Manager

Operations manager

I want to receive the latest job alerts for desk team leader in cleland

Explore jobs in more locations

This advert may close early if we receive a high number of applications, so we encourage you to apply early.

Interested?

Jobseeker tools

Employer Tools

Browse

Stay Connected