Line support engineer Work, Jobs in Coatbridge, Nlk (with Salaries)

2nd Line Support Engineer
Northern Marine Group —Glasgow
- Azure
- Microsoft Office
- SharePoint
13d
Planning Engineer
Scottish Power —High Blantyre
- Up to £66,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Access
- Microsoft Office
- Annual leave
- Employee discount
Workspace Support - Livingston - Sky Spaces
Emcor —Livingston
- Full-time
- Microsoft Powerpoint
- Organisational skills
- Employee assistance programme
- Referral programme
Quick apply
Control Engineer
Scottish Power —Glasgow
- £55,000 - £68,750 a year
- Management
- Customer service
- Communication skills
- Annual leave
- Employee discount
Multi Skilled Engineer- Fresh- 2 weeks dayshift, 1 week backshift
Albert Bartlett —Airdrie
- £21.10 - £26.38 an hour
- Weekend availability
- Mechanical knowledge
- Free parking
- Employee assistance programme
Quick apply
Multi Skilled Engineer (Mechanical / Plumbing)
Equans —Bellshill
- Up to £38,000 a year
- Full-time
- Computer literacy
- Maintenance
- English
- Annual leave
- Employee assistance programme
14d
Project Planner
M Group —Bellshill
- Hybrid work
- Contracts
- Annual leave
- Employee assistance programme
14d
CAD Technician
Advance Grid Solutions —Bellshill
- £25,000 - £35,000 a year
- Full-time
- AutoCAD
- Schematics
- CAD
Quick apply
PPM Coordinator
OCS Group —Hillington
- Monday to Friday
- Management
- Maintenance
- Microsoft Office
Quick apply
Engineering - Shift Engineer
Finsbury Food Group —Coatbridge
- Full-time
- Maintenance
- Bakery
- IT
- Employee assistance programme
- Employee discount
Quick apply
Hybrid Technical Auditor
Mpaas Ltd —Glasgow
- £40,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Annual leave
- Employee discount
1d
Consultant Planning Engineer
JPLM Ltd —Glasgow
- £30,000 - £60,000 a year
- Full-time
- Hybrid work
- Civil engineering
- Engineering
- Contracts
Quick apply
12d
Senior Project Engineer - Mechanical
Equans —Motherwell North
- Full-time
- Construction experience
- Mechanical knowledge
- Annual leave
- Employee assistance programme
Senior Project Engineer - Electrical
Equans —Motherwell North
- Full-time
- Construction experience
- Annual leave
- Employee assistance programme
Senior Commissioning Engineer
Scottish Power —Motherwell
- £68,750 - £82,500 a year
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
- Annual leave
- Employee discount
Civil/Structural Engineer
Advance Grid Solutions —Bellshill
- £45,000 - £50,000 a year
- Full-time
- Engineering
- System design
- Master's degree
Quick apply
Night Warehouse Administrator
GXO Logistics —Bellshill
- £31,400.74 a year
- Full-time
- Microsoft Excel
- IT
- Communication skills
- Annual leave
- Employee discount
Compliance Testing Engineer
Scottish Power —Motherwell
- From £45,400 a year
- Full-time
- Management
- Customer service
- Communication skills
- Annual leave
- Employee discount
Engineering Supervisor
West Coast Motors (Glasgow) —Glasgow
- £21.37 an hour
- Full-time
- Maintenance
- Organisational skills
Quick apply
Data Scientist
Registers of Scotland —Glasgow
- £41,026 - £58,240 a year
- Full-time
- Microsoft Word
- Data analysis skills
- Java
1h

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2nd Line Support Engineer

Northern Marine Group -
Glasgow

Apply Now

Job details

13 days ago

Qualifications

Microsoft Windows Server
Azure
Procurement
Microsoft Office
SharePoint
IT
IP networking
Root cause analysis
Communication skills
IaaS
Active Directory
Intune

Full job description

The 2nd Line Support Engineer is responsible for providing advanced technical support across the organisation's IT estate, with a strong focus on incident escalations, cloud‑based platforms, and service continuity.

This role acts as a technical bridge between 1st Line Service Desk and 3rd Line / specialist teams, ensuring efficient escalation, clear communication, and timely resolution of complex issues. The engineer will also contribute to service improvement, documentation, and root cause analysis.

Key Responsibilities

Incident & Escalation Management
- Act as the primary point of escalation from 1st Line Support for incidents that require deeper technical investigation.
- Diagnose and resolve complex issues across infrastructure, cloud services, and end‑user systems within agreed SLAs.
- Escalate unresolved or high‑impact incidents to 3rd Line / external vendors, ensuring full technical context and clear handover.
- Take ownership of incidents through to resolution, maintaining accountability and customer communication throughout.

Cloud & Modern Workplace Technologies
- Provide 2nd line support for cloud‑based services, including (but not limited to):
- Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams)
- Azure AD / Entra ID (identity, access, conditional access)
- Azure IaaS / PaaS components where applicable
- Support hybrid environments integrating on‑premise and cloud services.
- Assist with cloud service monitoring, service health reviews, and incident trend analysis.

Liaison & Collaboration
- Work closely with 1st Line Support to:
- Improve first‑time fix rates
- Provide coaching and technical guidance
- Identify training and knowledge gaps
- Collaborate with 3rd Line Engineers, Architects, and Vendors to resolve complex or systemic issues.
- Act as a technical point of contact during major incidents, changes, and service outages.

Problem Management & Service Improvement
- Perform root cause analysis (RCA) on recurring incidents and contribute to problem records.
- Identify opportunities to improve system stability, monitoring, and support processes.
- Create and maintain technical documentation, knowledge base articles, and escalation runbooks.
- Contribute to change assessments and support post‑implementation reviews.

Security, Compliance & Best Practice
- Support security controls, patching, and vulnerability remediation activities.
- Ensure incidents and requests are handled in line with internal policies, security standards, and compliance requirements.
- Promote ITIL‑aligned service management best practices.

Candidate Criteria

HNC/HND or equivalent experience
Previous experience in an IT related procurement / administration
IP Networking and Hardware support
Desktop & Printer Hardware support
Windows 11 support
Windows Server Administration
Active Directory Administration
MDM Administration - InTune
Office 365 Administration
Azure Administration
Desktop & Printer Hardware support
Remote access experience and remote support
M365 Support in specific areas, i.e. SharePoint and Teams
Technical Documentation
Excellent organisation skills
Excellent communication skills

Apply Now

Refine Your Search

line support engineer jobs in coatbridge, nlk

2nd Line Support Engineer

Planning Engineer

Workspace Support - Livingston - Sky Spaces

Control Engineer

Multi Skilled Engineer- Fresh- 2 weeks dayshift, 1 week backshift

Multi Skilled Engineer (Mechanical / Plumbing)

Project Planner

CAD Technician

PPM Coordinator

Engineering - Shift Engineer

Hybrid Technical Auditor

Consultant Planning Engineer

Senior Project Engineer - Mechanical

Senior Project Engineer - Electrical

Senior Commissioning Engineer

Civil/Structural Engineer

Night Warehouse Administrator

Compliance Testing Engineer

Engineering Supervisor

Data Scientist

I want to receive the latest job alerts for line support engineer in coatbridge, nlk

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