Full time Work, Jobs in Colchester, Eng (with Salaries)

Investigator
Call Assist —Colchester
- £10.85 - £12.71 an hour
- Full-time
- In-person
- Annual leave
Quick apply
Call Centre Agent/Personal Move Assistant
Spicerhaart —Colchester
- £26,000 - £27,000 a year
- Full-time
- Customer service
- Data entry
- Typing
- Health & wellbeing programme
- Employee discount
Quick apply
Contact Centre Officer (Headquarters, Chelmsford)
Essex Police and Kent Police —Chelmsford
- £27,204 - £29,859 a year
- Full-time
- Customer service
- Computer literacy
- Computer skills
General Worker
Peake Fruit Ltd —Colchester
- From £12.71 an hour
- Seasonal
- Quality control
- In-person
- Free parking
- Store discount
Quick apply
Administrator
Alliance Medical Ltd —Colchester
- £27,976 a year
- Full-time
- Computer literacy
- Microsoft Office
- Administrative experience
Quick apply
10d
Barista
Costa Limited —Colchester
- £13.12 - £14.12 an hour
- Full-time
- Serving
- Fast casual restaurant
- Cleaning
- Employee discount
7d
Customer Advisor
B&Q —Colchester
- £13.10 an hour
- Weekend availability
- Customer service
- Annual leave
- Employee assistance programme
3d
Fixed Term Fragrance & Beauty Sales Consultant - Fenwick Colchester
Chanel —Colchester
- Full-time
- Employee assistance programme
- Employee discount
Pub & Restaurant Stocktaker - Colchester
nGeneration —Colchester
- £26,500 - £28,500 a year
- Weekend availability
- Hospitality
- Bar
- Customer service
Quick apply
Packaging Co-ordinator
Peake Fruit Ltd —Colchester
- From £12.71 an hour
- Full-time
- Analysis skills
- Continuous improvement
- Organisational skills
- Free parking
- Store discount
Quick apply
Customer Service Advisor
Cloud —Colchester
- £26,436.80 a year
- Weekend availability
- Hybrid work
- Communication skills
- Life insurance
Quick apply
Pastoral Assistant
Keys Children —Colchester
- £26,228 - £27,593 a year
- Full-time
- School
- Employee discount
- Referral programme
Quick apply
Receptionist/Care Navigator
PrimaryCareCareers —Colchester
- £13.02 an hour
- Databases
- Front desk
- IT
- Annual leave
Assistant Store Manager
Mountain Warehouse —Colchester
- Full-time
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee assistance programme
Quick apply
Trainee Line Leader
Peake Fruit Ltd —Colchester
- From £13.30 an hour
- Full-time
- Supervising experience
- Continuous improvement
- Organisational skills
- Free parking
- Store discount
Quick apply
Barista Colchester Drive Thru, Stanway
Costa Limited —Colchester
- £13.12 - £14.12 an hour
- Full-time
- Serving
- Fast casual restaurant
- Cleaning
- Employee discount
7d
Administration Assistant
Change Connect Ltd —Colchester
- £12.79 an hour
- Full-time
- Microsoft Outlook
- Administrative experience
- Organisational skills
- Free parking
Quick apply
Concession Manager - Tommy Hilfiger & Calvin Klein (Fenwick Colchester)
Tommy Hilfiger —Colchester
- Full-time
- Customer service
- Conflict management
- Training & development
Restaurant Crew Member
Burger King UK —Colchester
- £8.00 - £13.21 an hour
- Full-time
- Restaurant
- Employee assistance programme
- Employee discount
Quick apply
7d
Assistant Installer
Instaloft LTD —Colchester
- From £27,800 a year
- Overtime
- Customer service
- Power tools
- Construction experience
- Annual leave
- Employee discount
Quick apply

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Investigator

Call Assist -
Colchester

Quick apply

Job details

Permanent | Full-time
£10.85 - £12.71 an hour

Benefits

Annual leave
Company pension

Qualifications

Customer service call handling
GCSE
Complaint handling
Customer interaction

Full job description

Call Assist specialises in providing 24/7 vehicle assistance services, primarily following a breakdown or accident. We reach our customers fast by working with our networks of independent Recovery Operators situated throughout the UK and Europe.

Call Assist works with many companies providing a rescue service on their behalf, either behind their brand or under the Call Assist Rescue brand. Anyone who has broken down on a busy motorway or suffered an accident late at night can relate to our motivation in taking the stress away from our customers and professionally manage the situation in a considerate manner.

With a proven formula and thanks to our team of employees tirelessly delivering an award-winning service, our desire to always improve and never become complacent has ensured Call Assist has held long term contracts with many of our key partners.

Our core values are:

We work as a team
We are professional
We are proud of what we do
We are progressive and forward-thinking
We are fully committed to achieving the best for our customers and clients
We are passionate and enthusiastic

To help us to provide the very best service, we are looking for two Investigators to join our Customer Service department in our Colchester office.

Job purpose & Training:

To deal with the following Customer Service activities in accordance with Company procedure and provide a high standard of service when handling any potential, new or ongoing complaints:

Investigation and resolution of complaints to a high standard in accordance with our procedures and principles.
Maintaining accurate records of complaints and resolutions in line with reporting requirements.
Maintaining effective relationships with our external clients.
Ensuring all your work is conducted to a high standard and is properly recorded within the complaints handling database.
Ensuring the Customer Service phone line is answered in a timely manner.

The ideal candidate will have the following:

Ability to work under pressure using your own initiative.
Ability to discuss customer’s complaint with them via the phone, email and letter.
Ability to write a formal letter or email to a customer. It is vital that you can provide examples of where you have been required to provide official written emails or letters to customers in the past.
Ability to work individually and as part of a team to ensure the team is achieving their KPIs.

Hours & training:

Full training will be provided

The working hours for this position are Monday to Friday 9 a.m. to 5:30 p.m.

Benefits:

Extensive training coupled with an ongoing support and development program through a dedicated online development portal
20 days paid holiday in addition to the bank holidays on a full time basis (pro rata for part time)
Opportunities for progression within the Company
Contributory workplace pension
You will receive one paid holiday day to be taken on your birthday

Salary:

The salary is dependent on age:

16-20 - £10.85
21+ - £12.71

This position is not commission based

Applications:

We are passionate about our service and strive for perfection in every one of the 600,000 calls our offices in Colchester answer each year. So, if you would like to be part of a growing success story and would like to join our journey with a friendly, ambitious team, then we would be delighted to receive your application. Please include your GCSE/CSE grades with your application.

If you require further information regarding the position, please call Meghean on 01206 785 850.

Retention Statement

Call Assist has a continued commitment to protecting the collection and use of personal and sensitive data.

All job applications will be held on our records for a period of 6 months in the strictest of confidence and not shared with any other business or organisation.

If you wish for your personal and sensitive data to be removed from our systems earlier, please contact us.

Job Types: Full-time, Permanent

Pay: £10.85-£12.71 per hour

Work Location: In person

Quick apply

Refine Your Search

full time jobs in colchester, eng

Investigator

Call Centre Agent/Personal Move Assistant

Contact Centre Officer (Headquarters, Chelmsford)

General Worker

Administrator

Barista

Customer Advisor

Fixed Term Fragrance & Beauty Sales Consultant - Fenwick Colchester

Pub & Restaurant Stocktaker - Colchester

Packaging Co-ordinator

Customer Service Advisor

Pastoral Assistant

Receptionist/Care Navigator

Assistant Store Manager

Trainee Line Leader

Barista Colchester Drive Thru, Stanway

Administration Assistant

Concession Manager - Tommy Hilfiger & Calvin Klein (Fenwick Colchester)

Restaurant Crew Member

Assistant Installer

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