It support Work, Jobs in Coventry, Wmd (with Salaries)

IT Helpdesk Analyst
Macfarlane Group —Coventry
- £28,000 a year
- Temporary
- AI
- Communication skills
- Free parking
- Annual leave
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Leamington Spa
- Full-time
- Maintenance
- Windows
- Travel
- Annual leave
- Referral programme
SAP Helpdesk Analyst (111772-0726)
University of Warwick —Coventry
- £26,707 - £30,378 a year
- University
- Organisational skills
- Communication skills
- Annual leave
14d
IT Clinical Systems Coordinator / Support (NHS Role)
NHS Professionals —Coventry
- £16 - £18 an hour
- Temporary
- Hybrid work
- IT
- Annual leave
- Flexitime
Quick apply
6d
IT Support Engineer
Warwick Nub News —Warwick
- £29,000 - £32,000 a year
- Overtime
- Communication skills
- Referral programme
1d
IT Technician
MR MOBILE & TECH LIMITED —Nuneaton
- £41,700 a year
- Full-time
- Computer literacy
- Maintenance
- Windows
Quick apply
13d
Help Desk Operator
Warwick Nub News —Warwick
- £29,000 - £32,000 a year
- SharePoint
- Communication skills
1d
IT Support Analyst
Banana Moon Day Nurseries —Warwick
- £33,000 - £38,000 a year
- Full-time
- Computer Science
- No degree
- SharePoint
- Employee assistance programme
Quick apply
1st Line Service Desk Analyst (Days)
Intercity Technology —Birmingham
- Hybrid work
- Employee assistance programme
7d
Service Desk Analyst / IT Support Help Desk Technician
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- In-person
- Annual leave
Quick apply
IT Service Desk Technician
Low Carbon Contracts Company —Birmingham
- £40,000 a year
- Full-time
- Hybrid work
- Travel
- Agile
- Annual leave
- Work from home
Quick apply
6d
IT Support Assistant
ID Logistics & Transport Ltd —Rugby
- £27,000 - £32,000 a year
- Full-time
- Computer literacy
- Maintenance
- Warehouse experience
Quick apply
Administrator IT & Finance
British Pregnancy Advisory Service —Warwick
- £26,444 - £29,853 a year
- Full-time
- Hybrid work
- Organisational skills
- Computer skills
- Budgeting
- Free parking
- Annual leave
Quick apply
6d
Second Line IT Engineer
GT Stewart Limited —Birmingham
- £28,000 - £32,000 a year
- Travel
- SharePoint
- Communication skills
Quick apply
6d
IT Systems Support
DHL Supply Chain —Banbury
- Travel
- Communication skills
IT Helpdesk Technician
PickEverard —Leicester
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
EUC Engineer
Zenzero Solutions —Coventry
- Google Suite
- Azure
- Mentoring
- Flexible schedule
IT Service Desk Apprentice
QA Apprenticeships —Northampton
- £15,600 - £250,000 a year
- Full-time
- Computer literacy
- Analysis skills
- Computer skills
- Annual leave
- Employee assistance programme
IT Field Service Engineer
Zenzero Solutions —Coventry
- Azure
- Leadership
IT & Site Technician - Stivichall Primary School
Coventry City Council —Stivichall
- £25,989 - £29,540 a year
- Communication skills
- School
14d

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IT Helpdesk Analyst

Macfarlane Group -
Coventry

Apply Now

Job details

Temporary | Full-time
£28,000 a year

Benefits

Free parking
Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Technical troubleshooting
Driving Licence
Incident queue management
User account provisioning
Ticket management
User account management
Technical writing
ServiceNow
Customer support
Application support
Cybersecurity
AI
Communication skills
Intune

Full job description

Location: Coventry (Middlemarch Business Park)
Salary: £28,000 (dependent on experience) plus company benefits
Hours: Full time (37.5 hours per week Monday-Friday)
Sector: Packaging solutions & distribution

Protecting what matters, together
We're dedicated to protecting what matters most – our people, our customers, our communities and the environment. At Macfarlane Packaging, our commitment to customer satisfaction, sustainability and continual improvement creates a highly collaborative, supportive and friendly workplace where you can unpack a career that grows.

With history stretching back over 75 years, we offer stability whilst always striving for continual growth. Our fast-paced, results-driven approach will challenge and often stretch you, but it will also give you opportunities for personal and professional development. Every colleague has the chance to directly influence our success, leading to real job satisfaction and achievement at all stages of your career.

Our IT team plays a vital role in supporting colleagues throughout the UK and Ireland and is currently investing in new technologies, including AI-enabled support tools, to enhance the way we deliver IT services.

The IT Helpdesk Analyst Role
We're seeking a customer-focused and technically capable IT Helpdesk Analyst to join our in-house IT team on a temporary contract of approximately six months, covering a period of planned team change.

Whether you're already working in an IT Helpdesk or Service Desk role, or you're a technically minded individual looking to build a career in IT, this is an excellent opportunity to join the in-house technology team of the UK's leading packaging distributor. Working within a modern Microsoft 365 environment, you'll gain exposure to AI-assisted support technologies whilst helping deliver outstanding IT support to colleagues across our nationwide business.

Working as part of a collaborative team, you'll provide first and second line support, take ownership of incidents and service requests, and help deliver a consistently high standard of service to colleagues throughout the business.

Key Responsibilities

Provide first and second line IT support to users across multiple UK locations via phone, email and remote support tools.
Take ownership of incidents and service requests through to successful resolution within agreed service levels.
Troubleshoot and resolve issues relating to Windows 11, Microsoft 365 and core business applications.
Manage user accounts, licences and device provisioning through Microsoft Entra ID and Intune.
Assist with networking troubleshooting and general IT administration tasks.
Occasionally provide on-site support at other Macfarlane locations when required.
Utilise Freshservice and Freddy AI tools to assist with ticket triage, suggested resolutions and knowledge management.
Use Microsoft Copilot and other AI-enabled technologies to improve efficiency and enhance user support.
Contribute to the creation and maintenance of knowledge base articles and self-service resources.
Work closely with the wider IT team to escalate and resolve more complex technical issues.
Identify recurring issues, trends and opportunities for service improvement.
Support IT projects, upgrades and rollouts as required.

What You Will Bring
We welcome applications from individuals who are technically curious, customer-focused and keen to develop their IT knowledge and experience.

Ideally, you will offer:

Some previous experience within an IT Helpdesk, Service Desk or technical support environment.
Strong communication skills with the ability to explain technical information clearly to non-technical users.
A logical and methodical approach to problem solving.
A full UK driving licence.
Good working knowledge of Windows 11 and end-user device support.
An interest in emerging technologies and AI-enabled support tools.
The ability to prioritise workloads effectively and manage competing demands.

Any of the following would also be advantageous but are not essential:

Experience supporting Microsoft 365 technologies, including Entra ID, Exchange Online, Teams and Intune.
Experience using Freshservice or ServiceNow, Freddy AI, Microsoft Copilot or similar AI productivity tools.
Experience with NinjaOne or comparable remote management platforms.
Microsoft certifications such as MS-900, MD-102 or equivalent.
Knowledge of cybersecurity fundamentals including MFA, phishing awareness and endpoint protection.

What You Will Get
We provide a competitive salary together with a range of flexible benefits which can include:

25 days annual leave (pro rata) plus all public/bank holidays
Contributory pension scheme
Life assurance
Free parking at many of our site locations
Employee Assistance Programme
Extensive range of training and development opportunities
Employee discount scheme (discounts on several major retail and leisure brands)
Simply Health/Dental Cover option for qualifying employees
Financial support with eye tests and glasses (DSE users only)

How to Apply/Next Steps All applications will be acknowledged. If you haven't heard from us within a fortnight, please assume your application was unsuccessful.

We welcome and encourage applications from people of all backgrounds irrespective of your age, gender, disability, race, nationality, ethnicity, gender expression, religion or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly.

Apply Now

Refine Your Search

it support jobs in coventry, wmd

IT Helpdesk Analyst

1st / 2nd Line IT Support Analyst

SAP Helpdesk Analyst (111772-0726)

IT Clinical Systems Coordinator / Support (NHS Role)

IT Support Engineer

IT Technician

Help Desk Operator

IT Support Analyst

1st Line Service Desk Analyst (Days)

Service Desk Analyst / IT Support Help Desk Technician

IT Service Desk Technician

IT Support Assistant

Administrator IT & Finance

Second Line IT Engineer

IT Systems Support

IT Helpdesk Technician

EUC Engineer

IT Service Desk Apprentice

IT Field Service Engineer

IT & Site Technician - Stivichall Primary School

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