Customer service Work, Jobs in Coventry (with Salaries)

Customer Service Advisor
Smarta Energy —Coventry
- £29,000 a year
- Full-time
- CRM software
- Customer service
- In-person
Quick apply
1d
Customer Service Assistant - Platforms - Coventry - Talent Bank
Avanti West Coast —Coventry
- £33,012 a year
- Part-time
- Travel
4d
Customer Support Advisor
Cambridge University Press & Assessment —Coventry
- £24,900 - £28,650 a year
- Hybrid work
- Customer service
- IT
- Communication skills
- Annual leave
Customer Service
Foodery —Birmingham
- £25,420.00 - £39,748.76 a year
- Part-time
- Hybrid work
- Customer service
- English
- Communication skills
Quick apply
1d
Customer Service Representative
Kite Packaging —Coventry
- £27,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Life insurance
Quick apply
Retail Sales Advisor - Coventry
Oak Furnitureland —Coventry
- £44,700 - £49,950 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Customer Experience Specialist
Circom Limited —Coventry
- £24,000 - £26,655 a year
- Full-time
- Customer service
- Computer literacy
- English
- Free parking
Quick apply
13d
CX Team Member
Foot Locker —Coventry
- £10.00 - £14.12 an hour
- Part-time
- Sales
- Employee assistance programme
- Employee discount
Sales Assistant
THe Range court house green Coventry —Coventry
- £8.00 - £12.71 an hour
- 8 hour shift
- Customer service
- Microsoft Office
- In-person
- Employee discount
Quick apply
10d
Tesco Travel Money Advisor
Travelex —Coventry
- £13.50 an hour
- Overtime
- Customer service
- Employee discount
Customer Services Meet & Greet
Coventry City Council —Coventry
- £25,185 - £26,403 a year
- Full-time
- IT
- Communication skills
6d
Customer Experience Associate
Citizen Housing Group —Birmingham
- £30,080 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- IT
- Annual leave
- Flexible schedule
Quick apply
1d
Customer Service Advisor
Brett Martin Daylight Systems —Coventry
- Full-time
- Customer service
- Time management
- Free parking
- Annual leave
Quick apply
8d
Customer Care Coordinator
Public Library of Science —Birmingham
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Nights Team Member
Premier Inn —Coventry
- Up to £13.66 an hour
- Full-time
- Customer service
- No experience needed
- Hotel
- Employee discount
Quick apply
2d
Customer Assistant, Nisa local
Nisa local —Coventry
- £7.55 - £12.71 an hour
- Overtime
- Bilingual
- Customer service
- Merchandising
- Employee discount
Quick apply
Helpdesk Scheduler
Turnpower Services —Coventry
- £29,000 - £32,000 a year
- Temporary
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Annual leave
Quick apply
9d
Part-time Sales Adviser-12 hrs
WOURTH Group —Walsall
- £12.71 - £13.00 an hour
- Part-time
- Management
- Customer service
- Supervising experience
- Store discount
- Employee discount
Quick apply
9d
Part Time Receptionist - 24 hours
TELEGRAPH HOTEL —Coventry
- From £12.81 an hour
- Part-time
- Bilingual
- Hospitality
- Bar
Quick apply
Experienced Customer Service Representative
UEI Falcontec —Halesowen
- From £12.71 an hour
- Overtime
- Bilingual
- Microsoft Outlook
- Customer service
- Free parking
Quick apply

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Customer Service Advisor

Smarta Energy -
Coventry

Quick apply

Job details

Permanent | Full-time
£29,000 a year
1 day ago

Qualifications

CRM software
Customer service
Numeracy
Customer support
Communication skills

Full job description

Smarta Water

Job Title: Customer Services Advisor

Job Type: Full time, office based.

Working Hours: Monday to Friday, 9:00am – 5:00pm

Location: Coventry Office, Siskin Drive, Middlemarch Business Park, Coventry, Warwickshire, CV3 4FJ

Reporting to: Operations Director

Role Purpose

The Customer Services Advisor is responsible for delivering an excellent customer experience by acting as the first point of contact for customer enquiries, resolving customer issues and providing support throughout the customer journey.

The role focuses on delivering positive customer outcomes, resolving complex enquiries, and contributing to continuous improvement within the customer service function.

Key Responsibilities

Customer Service

· Act as the first point of contact for customer enquiries via telephone, email and other communication channels.

· Deliver professional, responsive and customer-focused support at all times.

· Take ownership of customer enquiries from initial contact through to resolution.

· Investigate and resolve customer issues promptly, ensuring customers are kept informed throughout the process.

· Support customers with account, billing and payments enquiries.

· Manage customer complaints in line with company procedures, ensuring positive customer outcomes wherever possible.

Customer Experience

· Identify opportunities to improve the customer journey and overall customer satisfaction.

· Provide feedback on recurring customer issues and recommend improvements to processes and services.

Collaboration

· Work closely with the Operations Director and other internal teams to resolve customer issues effectively.

· Liaise with internal departments to ensure customer enquiries are resolved efficiently.

Systems and Information

· Maintain accurate customer information within company systems.

· Use CRM systems effectively to manage customer interactions.

· Ensure customer information is handled accurately and in accordance with company policies.

Person specification

Skills and Experience

· Previous experience in a customer service or customer support role, within the utilities industry is preferred.

· Experience handling customer enquiries and resolving issues.

· Experience using CRM systems is desirable.

· Excellent communication and interpersonal skills.

· Ability to manage multiple customer enquiries while maintaining a high standard of service.

· Good numeracy skills, with the ability to accurately calculate and explain customer invoices and billing adjustments.

Personal Attributes

· Passionate about delivering excellent customer service.

· Positive and approachable, and able to work effectively as part of a team to resolve customer queries.

· Able to work independently and take ownership of tasks and projects.

· Strong problem-solving skills with the ability to investigate and resolve customer issues.

· Excellent attention to details, ensuring accuracy when handling billing queries, customer records, and account information.

Pay: £29,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer service jobs in coventry

Customer Service Advisor

Customer Service Assistant - Platforms - Coventry - Talent Bank

Customer Support Advisor

Customer Service

Customer Service Representative

Retail Sales Advisor - Coventry

Customer Experience Specialist

CX Team Member

Sales Assistant

Tesco Travel Money Advisor

Customer Services Meet & Greet

Customer Experience Associate

Customer Service Advisor

Customer Care Coordinator

Nights Team Member

Customer Assistant, Nisa local

Helpdesk Scheduler

Part-time Sales Adviser-12 hrs

Part Time Receptionist - 24 hours

Experienced Customer Service Representative

I want to receive the latest job alerts for customer service in coventry

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