Job Description
QSHE Manager
Department: Operations
Reports to: Operations Director / Managing Director
Location: Office Based (Edinburgh or Glasgow) with Regular Site & Branch Visits
Employment Type: Full Time
Role Overview
The QSHE Manager is responsible for developing, implementing and maintaining the Company's Quality, Safety, Health and Environmental Management Systems to ensure compliance with all legal, regulatory and customer requirements.
Working closely with the Operations, Engineering, Sales and Management teams, the QSHE Manager will promote a positive safety culture whilst ensuring high standards of quality are consistently achieved across all business activities including:
- Planned Preventative Maintenance (PPM)
- Reactive Maintenance
- Pump Installations
- Commissioning
- Workshop Repairs
- Equipment Sales
- Project Delivery
The role requires regular visits to our branch locations, customer sites to monitor compliance, undertake audits, investigate incidents and provide support to engineers and project teams.
Key Responsibilities
Health & Safety
- Maintain the company's Health & Safety Management System.
- Ensure compliance with the Health & Safety at Work Act and all relevant legislation.
- Produce, review and maintain:
- Risk Assessments
- Method Statements (RAMS)
- COSHH Assessments
- Safe Systems of Work
- Carry out regular site inspections and safety audits.
- Investigate accidents, incidents and near misses.
- Identify root causes and implement corrective actions.
- Maintain accident statistics and reporting.
- Lead toolbox talks and safety briefings.
- Monitor PPE compliance.
- Assist project teams with CDM compliance.
- Ensure subcontractor competence and compliance.
- Support engineers with site-specific safety issues.
- Maintain emergency procedures.
Quality
- Maintain the company's ISO Management Systems including:
- ISO 9001
- Further ISO accreditation as required
- Conduct internal audits.
- Coordinate external certification audits.
- Manage corrective and preventative actions (CAPA).
- Monitor customer complaints.
- Identify trends and continuous improvement opportunities.
- Review operational procedures.
- Ensure commissioning documentation is completed correctly.
- Monitor calibration of test equipment.
- Support tender submissions with quality documentation.
- Maintain document control systems.
Environmental
- Promote environmentally responsible working practices.
- Monitor waste management.
- Ensure correct disposal of hazardous waste.
- Promote recycling initiatives.
- Monitor environmental incidents.
- Ensure compliance with environmental legislation.
- Assist in reducing company carbon emissions.
- Promote fuel efficiency and route planning.
- Support sustainability initiatives requested by customers.
Compliance
Maintain compliance with:
- Health & Safety at Work Act
- Management of Health & Safety at Work Regulations
- CDM Regulations 2015
- Electricity at Work Regulations
- PUWER
- LOLER
- Working at Height Regulations
- Manual Handling Regulations
- COSHH Regulations
- Environmental Protection Act
- Waste Regulations
- Water Industry standards where applicable
Training & Competence
- Develop training matrix.
- Monitor competency records.
- Organise refresher training.
- Deliver safety inductions.
- Coordinate external training providers.
- Support apprentice development.
- Monitor engineer certifications.
- Maintain CSCS, ECS and other competency records.
- Support behavioural safety initiatives.
Operational Support
Work closely with:
- Engineering Manager
- Operations Manager
- Service Coordinators
- Project Managers
- Sales Team
- Commissioning Engineers
- Installation Engineers
Provide QSHE advice throughout project planning and delivery.
Customer Support
Support customer requirements by:
- Completing supplier questionnaires
- Preparing tender documentation
- Attending client meetings
- Supporting audits
- Producing site-specific RAMS
- Completing pre-qualification questionnaires
- Assisting with contractor approvals
Documentation
Responsible for maintaining:
- Health & Safety Manual
- Quality Manual
- Environmental Manual
- RAMS Library
- Incident Reports
- Audit Reports
- Inspection Records
- Training Records
- Equipment Calibration Register
- Approved Supplier Register
- Non-Conformance Reports
- Corrective Action Register
Key Performance Indicators (KPIs)
- Zero RIDDOR incidents.
- Reduction in accidents and near misses.
- ISO audit compliance.
- Customer audit success.
- Completion of internal audits.
- Training compliance.
- Corrective actions completed on time.
- Reduction in quality defects.
- Improvement in customer satisfaction.
- Environmental objectives achieved.
Desired Qualifications
Essential
- NEBOSH General Certificate in Occupational Health & Safety
- IOSH Managing Safely (minimum)
- Full UK Driving Licence
- Confined Space Awareness
- Competent in Microsoft Office (Word, Excel, Outlook)
Desirable
- NEBOSH Diploma
- NCRQ Level 6 Diploma
- ISO 9001 Internal Auditor
- Lead Auditor Qualification
- IEMA Environmental Certificate
- SMSTS
- Temporary Works Awareness
- First Aid at Work
- Fire Marshal
- Mental Health First Aid
- Asbestos Awareness
- Water Hygiene (EUSR National Water Hygiene)
- Working at Height Training
- CDM 2015 Awareness
- Incident Investigation Training
Experience
Essential
- Minimum 3 years in a QSHE role.
- Experience within engineering, utilities, construction or mechanical services.
- Experience producing RAMS.
- Experience conducting site audits.
- Experience investigating incidents.
- Experience with ISO Management Systems.
- Experience delivering training.
Highly Desirable
- Pump industry experience.
- Water industry experience.
- Mechanical engineering knowledge.
- Electrical engineering awareness.
- Wastewater industry experience.
- Utilities sector experience.
- Experience with commissioning activities.
- Experience supporting maintenance contracts.
- Tender and PQQ experience.
Knowledge
Good understanding of:
- Pumping systems in general
- Clean water systems
- Mechanical installations
- Electrical safety
- Commissioning processes
- Permit to Work systems
- Lock Out / Tag Out (LOTO)
- CDM Regulations
- Risk Management
- Environmental compliance
Personal Attributes
- Strong leadership skills.
- Excellent communication skills.
- Organised and methodical.
- Able to influence others positively.
- High attention to detail.
- Strong report writing ability.
- Professional approach.
- Self-motivated.
- Driven
- Curious
- Able to work independently.
- Confident delivering presentations and training.
- Excellent problem-solving skills.
- Customer focused.
- Continuous improvement mindset.
- Flexible with occasional travel and site work.
Opportunity
Pump Action are a growing business, and this role provides a great opportunity for the successful candidate to grow with the business.
Pay: £50,000.00-£60,000.00 per year
Work Location: In person
