Shift supervisor glasgow Work, Jobs in Darvel, Eay (with Salaries)

Helpdesk Supervisor - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- £33,212.48 a year
- Weekend availability
- Management
- Customer service
- Communication skills
8d
Health Records Clerical Officer
NHS Scotland —Glasgow
- £26,696 - £28,988 a year
- Part-time
- Computer literacy
- English
- Front desk
- Annual leave
- Employee assistance programme
13d
Coin Processor
Vaultex UK Ltd —Glasgow
- £25,094 a year
- Full-time
- Employee assistance programme
- Employee discount
Shift Supervisor- Glasgow
Voi Technology —Glasgow
- Weekend availability
- Google Suite
- English
- Team management
Quick apply
Waiting List Clerk - Health Records
NHS Scotland —Glasgow
- £29,103 - £31,409 a year
- Full-time
- Military
- English
- Microsoft Office
- Annual leave
- Employee assistance programme
Operations Delivery Supervisor
Network Rail —Springburn
- £42,663 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
9d
Workshop Supervisor, Glasgow
Tesla —Glasgow
- Day shift
- English
- Microsoft Office
- Analysis skills
14d
Experienced Screen Printer / Print Operative
Bar One Clothing Ltd —Glasgow
- £25,350 - £31,200 a year
- Overtime
- English
- In-person
- Hand tools
- Employee discount
Quick apply
Night Operations Supervisor
Unite Students —Glasgow
- £35,270 a year
- Night shift
- Hospitality
- Customer service
- Supervising experience
- Annual leave
- Employee assistance programme
1d
Sales Assistant
Footasylum —Glasgow
- £8.00 - £12.71 an hour
- Part-time
- Laboratory experience
- Employee discount
Founding Food-to-Go Supervisor
Spar, Kirkie Stores —Glasgow
- £14 - £15 an hour
- Full-time
- Hospitality
- Customer service
- Supervising experience
Quick apply
6d
Warehouse Supervisor
DHL —Glasgow
- £35,000 a year
- Monday to Friday
- Free parking
7d
Assistant Manager
Farmfoods —Clydebank
- £31,449.00 - £32,648.16 a year
- Weekend availability
- Management
- Annual leave
- Employee discount
Quick apply
1d
Assistant Front Office Manager - Courtyard by Marriott Glasgow SEC
Hotel Co 51 —Glasgow
- Full-time
- Hotel
- Employee discount
Quick apply
Operations Supervisor
First Bus —Glasgow
- Full-time
- Supervising experience
- Computer skills
- Employee assistance programme
- Employee discount
1d
Hygiene Supervisor
ABP UK —Glasgow
- £14.70 an hour
- Full-time
- English
- Driving
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Shift Leader
Foot Locker —Glasgow
- £10.00 - £14.12 an hour
- Part-time
- Merchandising
- Supervising experience
- Employee assistance programme
- Employee discount
9d
Online Manager
ASDA —Glasgow
- Weekend availability
- Customer service
- Supervising experience
- Organisational skills
- Annual leave
- Employee assistance programme
5d
Supervisor
SSP —Glasgow
- £13.75 - £15.25 an hour
- Part-time
- Hospitality
- Bar
- Leadership
- Employee discount
Quick apply
Customer Service Agent
ABM —Paisley
- £12.81 an hour
- Part-time
- Customer service
- Communication skills

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Helpdesk Supervisor - Glasgow Head Office

City Facilities Management (UK) -
Glasgow

Apply Now

Job details

Full-time
£33,212.48 a year
8 days ago

Qualifications

Management
Customer service
Disaster recovery
Communication skills
Time management
Help desk

Full job description

Job Title: Helpdesk Supervisor

Location: Glasgow Head Office

Contract: Permanent

Working hours: 37 5 hours per week | 5/7 shift pattern

On Call: On call required for Out of Hours & Weekends, on call fee is paid in additional to salary

Salary: £33,212 48 per annum

Job Purpose:

The Helpdesk Supervisor is overall responsible in managing the Helpdesk to ensure it meets and exceeds service levels (SLAs) required for all internal and external stakeholders The role will be responsible to lead a team of Team Leaders This includes all day-to-day aspects of the HD Delivering all SLAs through effective people management

The Helpdesk Supervisor support the objective of our helpdesk colleagues acting as one City, being the best they can be, and showing they care

Key Responsibilities:

People

Recruit, lead, coach and motivate a team of Team Leaders to deliver world class customer excellence and SLAs
Conduct monthly 121 with Helpdesk Team Leaders
Deliver effective coaching, engagement and development strategy for all levels and being ready for fit for growth
Develop and implement engagement action plans for your team, based on feedback from engagement surveys, listening groups and team meetings
Manage any underperformance within the team through our agreed processes
Reward and recognise outstanding performance, using our agreed recognition tools
Ensure company policies and practises (e g , discipline and grievance, absence management, performance management, etc ) are implemented consistently across your team
Ensure LTO is kept at SLA < 25%

Performance

Achieve all customer Service Level Agreement levels
Ensure that quality standards target is achieved, provide feedback and SMART lead objectives
Achieve the City standard employee engagement target
Deliver quality standards, review trend analysis, and implement change to succeed
Deliver customer service levels agreements through delivering customer excellence

Process

Ensure all HD processes are correct and rolled out across the HD in conjunction with the training & quality department
Identify training needs, develop, and deliver training materials to maximise potential and performance within the team
Implement Disaster Recovery Processes for all function of Helpdesk

Knowledge, Skills and Abilities:

Previous experience of planning staffing rotations, optimisation of staff based on call profile
Understanding of call quality models is essential
Working knowledge of Microsoft packages, ability to analysis & present data
Strong communication skills, both written and verbal required
Strong PC skills, able to effectively communicate in, both written and verbal
Ability to have excellent time management and work on own initiative
A working knowledge of the maintenance service within the FM industry is essential, with previous working knowledge of using CAFM system
Previous experience of leading a helpdesk team is essential
Previous experience of working within fast-moving customer service environment would be advantageous
Effective problem-solving and decision-making
Highly flexible and self-starting

Apply Now

Refine Your Search

shift supervisor glasgow jobs in darvel, eay

Helpdesk Supervisor - Glasgow Head Office

Health Records Clerical Officer

Coin Processor

Shift Supervisor- Glasgow

Waiting List Clerk - Health Records

Operations Delivery Supervisor

Workshop Supervisor, Glasgow

Experienced Screen Printer / Print Operative

Night Operations Supervisor

Sales Assistant

Founding Food-to-Go Supervisor

Warehouse Supervisor

Assistant Manager

Assistant Front Office Manager - Courtyard by Marriott Glasgow SEC

Operations Supervisor

Hygiene Supervisor

Shift Leader

Online Manager

Supervisor

Customer Service Agent

I want to receive the latest job alerts for shift supervisor glasgow in darvel, eay

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