It Work, Jobs in Dedham, Ess (with Salaries)

IT Assistant
GCB Cocoa UK Ltd —Sudbury
- £28,000 - £32,000 a year
- Full-time
- Windows
- Microsoft Office
- No degree
- Free parking
- Annual leave
Quick apply
7h
ICT Service Desk Analyst
BUUK Infrastructure —Bury St. Edmunds
- From £31,519 a year
- Hybrid work
- Computer networking
- IT
13d
Business Systems Administrator
Group Retreats —Ipswich
- From £25,000 a year
- Part-time
- Microsoft Excel
- Microsoft Office
- Travel
- Free parking
- Employee discount
Quick apply
13d
IT Engineer (Network)
Suffolk County Council —Ipswich
- £34,434 a year
- Full-time
- Hybrid work
- Computer networking
- Annual leave
13d
IT Engineer (Infrastructure)
Suffolk County Council —Ipswich
- £34,434 a year
- Full-time
- Hybrid work
- Azure
- SharePoint
- Annual leave
13d
Graduate IT Analyst
Textron Specialized Vehicles —Ipswich
- Full-time
- Azure
- Computer Science
- Customer service
- Annual leave
- Employee assistance programme
4d
IT Infrastructure Security Specialist
Woods Air Movement —Colchester
- Azure
- English
- Analysis skills
- Employee assistance programme
- Sick pay
Facilities Helpdesk Operative
Sec2 Security Limited —Bury St. Edmunds
- From £26,624 a year
- Full-time
- CRM software
- Microsoft Outlook
- Windows
- Health & wellbeing programme
Quick apply
Technical Helpdesk Engineer
MSX International —Colchester
- Full-time
- Remote
- Customer service
- Computer literacy
- Project management
- Annual leave
- Employee discount
Quick apply
ERP System Analyst
TE Connectivity —Braintree
- Microsoft Excel
- ERP systems
- Data analysis skills
- Health & wellbeing programme
- Employee stock purchase plan
8d
Senior IT Infrastructure Manager
STP (ANGLIA) —Ipswich
- £36,000 - £39,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Life insurance
Quick apply
7h
Parcel Locker Installation Technical Support
Royal Mail Group —Chelmsford
- £26,801 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
- Annual leave
23h
IT Procurement Category Manager
OCS Group —Ipswich
- IT
- Communication skills
Quick apply
6d
Project Manager - 12 Month FTC - Corporate IT
SmartestEnergy —Ipswich
- £50,000 - £55,000 a year
- Hybrid work
- Microsoft Office
- Project management
- Travel
Quick apply
7d
IT Project Manager
Civil Works Alliance —Ipswich
- Full-time
- Project management
- Team management
- Contracts
- Annual leave
Teacher of Computer Science and IT
Ormiston Endeavour Academy —Ipswich
- £32,916 - £51,048 a year
- School
AI Solutions Architect
MSX International —Colchester
- Full-time
- Hybrid work
- Computer Science
- English
- Master's degree
Quick apply

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IT Assistant

GCB Cocoa UK Ltd
Sudbury

Quick apply

Job details

Full-time
£28,000 - £32,000 a year
7 hours ago

Benefits

Free parking
Annual leave
Company pension
Referral programme
On-site parking

Qualifications

LAN
Windows
Microsoft Office
Firewall
IT support
Computer networking
IT
Communication skills
Active Directory
Time management
Information Technology
VPN

Full job description

We are looking for an enthusiastic and driven IT Assistant to join our team at GCB Cocoa UK. This role would suit a recent graduate or someone looking for their next step in frontline IT support.

You will provide first line and second line technical support across the business, helping to maintain reliable IT services for users. Working alongside the UK and Global IT teams, you will assist with day-to-day support, system administration, device management, cybersecurity initiatives and IT improvement projects.

Required skills and qualifications:

Relevant IT qualification, degree or equivalent practical experience.
Previous IT support experience through employment, apprenticeship or graduate role.
Experience supporting PC hardware, peripherals, basic networking and server infrastructure.

Technical Skills:

Knowledge of Windows OS, Office 365, Active Directory, basic networking
Understanding PC hardware and troubleshooting tools
Experience working with ticketing systems is a plus

Soft Skills:

Strong problem-solving skills
Good communication and teamwork
Customer-oriented and able to multi-task

Key Responsibilities / Core Activities

A. Technical Support

Provide first-level support for desktops, laptops, printers, scanners, mobile devices.
Troubleshoot hardware, software, network and Microsoft 365 issues.
Handle user requests via ticketing system and ensure timely resolution.

B. System & Network Support

Assist in monitoring and maintaining LAN/WAN, Wi-Fi, VPN, and firewall systems.
Support routine network checks and escalate issues when required.
Assist with server monitoring, backup checks, and maintenance.

C. IT Asset Management

Maintain and update IT asset inventory.
Install, configure, and deploy new hardware and software.
Ensure proper documentation and tracking of IT equipment.

D. User Management

Assist in user account creation/modification in Microsoft 365, AD, and applications.
Support onboarding/offboarding (equipment setup, access rights).

E. Security & Compliance

Enforce IT security best practices (password policy, MFA, antivirus, patching).
Perform regular updates and monitoring of security tools.
Report suspicious activities or security incidents.

F. Documentation & Reporting

Maintain IT documentation (SOPs, network diagrams, asset list).
Assist in preparing monthly IT reports and assist with internal audits.

G. Project Support

Assist in IT projects such as upgrades, network expansion, hardware refresh.
Coordinate with vendors and service providers.

Key Working Relationships

Global IT Team
Manufacturing Site Heads of Departments
3rd party vendors and suppliers

Key Competencies / Behaviours for success

Strong communication and stakeholder management skills
Methodical approach to problem solving
Strong time management and prioritisation
Keen to learn and implement innovative solutions in the spirit of continuous improvement

Working Pattern:

08.00 - 17.00, Monday - Friday (1 hour lunch break)

We offer:

Salary Sacrifice Pension Scheme: 5% Employee pension contributions are matched by 5% Employer pension contribution.
23 days annual leave (plus bank holidays), rising to 25 days after 2 years’ service.
Free on-site parking and hot drinks

Job Type: Full-time

Pay: £28,000.00-£32,000.00 per year

Benefits:

Company pension
Free parking
On-site parking
Referral programme

Ability to commute/relocate:

Sudbury CO10 7QR: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Quick apply

Refine Your Search

it jobs in dedham, ess

IT Assistant

ICT Service Desk Analyst

Business Systems Administrator

IT Engineer (Network)

IT Engineer (Infrastructure)

Graduate IT Analyst

IT Infrastructure Security Specialist

Facilities Helpdesk Operative

Technical Helpdesk Engineer

ERP System Analyst

Senior IT Infrastructure Manager

Parcel Locker Installation Technical Support

IT Procurement Category Manager

Project Manager - 12 Month FTC - Corporate IT

IT Project Manager

Teacher of Computer Science and IT

AI Solutions Architect

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