Investigation Work, Jobs in Defford, Wor (with Salaries)

Customer Liaison Officer
Mears Group —Evesham
- Up to £30,000 a year
- Monday to Friday
- Customer service
- Communication skills
- Annual leave
- Employee discount
Desk Investigator - Counter Fraud
AmTrust International —Bishops Cleeve
- £38,000 - £43,781 a year
- Full-time
- Travel
- Communication skills
- Employee assistance programme
- Gym membership
Housing Apprentice
Wychavon and Malvern Hills District Council —Pershore
- £12.85 an hour
- Full-time
- Annual leave
- Employee discount
13d
PI Operative
Bidfood —Worcester
- £32,075.49 a year
- Warehouse experience
- Employee assistance programme
- Employee discount
2d
Planning Enforcement Officer
Gloucestershire County Council —Gloucester
- £37,280 - £39,862 a year
- English
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Property Standards Officer
Worcester City Council —Worcester
- £33,143 - £36,363 a year
- Customer service
- Administrative experience
- Travel
9d
Web Developer
Malvern Panalytical Ltd —Malvern
- Full-time
- Hybrid work
- Analysis skills
- JavaScript
- APIs
4d
Healthcare Plan Case Manager (Corporate Healthcare)
HCML —Tewkesbury
- £26,500 - £27,500 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Head of Service - Gloucestershire - Permanent - Full Time
HM Prison & Probation Service —Gloucester
- £60,001 - £82,145 a year
- Full-time
- Hybrid work
- Presentation skills
- Bachelor's degree
- Leadership
- Annual leave
- Employee discount
8d
Complaint Handler - Life & Pensions
Capita —Cheltenham
- Up to £29,900 a year
- Full-time
- Continuous improvement
- Organisational skills
- Financial services
- Employee discount
HETAS Inspector (Southern UK)
Cleaner Safer Group —Tewkesbury
- £40,000 a year
- Full-time
- Plumbing
- Construction experience
- Communication skills
- Sick pay
Quick apply
Event Host – Gloucestershire & Cheltenham
Extours —Gloucester
- £14 - £16 an hour
- Part-time
- Customer service
- Flexitime
- Employee discount
Quick apply
8d
Security Operations Engineer
AFH Financial Group —Bromsgrove
- Full-time
- Azure
- AWS
- Financial services
- Employee discount
Route Surveyor
Allelys Group - Studley, Warwickshire —Studley
- £45,000 - £55,000 a year
- Full-time
- AutoCAD
- Microsoft Office
- Driving
- Free parking
Quick apply
2d
Practical Driver Trainer
Allelys Group - Studley, Warwickshire —Studley
- £38,000 - £44,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
4d
Planning Enforcement Officer
Civic Recruitment Limited —Worcester
- £22.41 an hour
- Temporary
- Hybrid work
- Analysis skills
- Communication skills
- Negotiation
Quick apply
9d
People Operations Manager - Jockey Club Experiences - Exeter/ Wincanton
Levy —Cheltenham
- £30,000 a year
- Full-time
- Hospitality
- Administrative experience
- Travel
- Annual leave
Field Technician
SOCOTEC UK & Ireland —Cirencester
- Full-time
- Hybrid work
- Laboratory experience
- IT
- Construction experience
- Employee assistance programme
- Employee discount
Quick apply
HR Advisor
Genesis CTE —Gloucester
- £32,500 - £36,000 a year
- Part-time
- Human resources
- In-person
- Communication skills
- Store discount
- Health & wellbeing programme
Quick apply
Health & Safety Advisor
GXO Logistics —Brockworth
- Up to £40,000 a year
- Full-time
- Construction experience
- Communication skills
- Annual leave

I want to receive the latest job alerts for investigation in defford, wor

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Liaison Officer

Mears Group -
Evesham

Apply Now

Job details

Permanent
Up to £30,000 a year

Benefits

Annual leave
Employee discount
Paid volunteer time

Qualifications

Customer service
Complaint handling
Communication skills

Full job description

Annual salary: up to £30,000.00

REQ0038139

Contract Type:

Permanent

Business Area:

Housing Repairs and Maintenance

Location:

Evesham

Annual salary: up to £30,000.00

Customer Liaison Officer

Location: Evesham

Contract: Full Time Permanent.

Salary up to £30,000 per annum, plus, company van & fuel card.

42.5 hours per week (8-5 Monday - Friday)

Mears Group is mobilising a new long-term social housing repairs and maintenance partnership across the wider Midlands region. Delivering housing repairs and maintenance services across a geographically diverse social housing portfolio covering market towns, rural communities and urban locations, the contract will include responsive repairs, planned maintenance and property services with a strong focus on customer service, quality and community investment. We are now recruiting experienced Customer Liaison Officers across South Worcestershire, North Gloucestershire, and surrounding areas to support the mobilisation and ongoing delivery of the contract.

About the Role:

We are seeking a Customer Liaison Officer to join our team. You will be working in our social housing team, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community.

A Customer Liaison Officer within our Evesham branch you will positively represent Mears, working closely with the contract operational team and customers daily. Provide front facing support and advice as required and delivering proactive communication throughout the works life cycle. Putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients, and our customers.

Key Responsibilities:

Deliver a front-line professional service to all customers, ensuring a positive experience
Coordinate and manage customer-related operational tasks and communications
Attend customer appointments promptly and to required standards
Support the Group Customer Success Manager with operational needs
Build and maintain positive relationships between Mears and customers, ensuring effective follow-up
Assist with social value initiatives and customer engagement across all channels
Help resolve front-line complaints and queries in collaboration with the Customer Service Centre
Champion social value, internal communications, and the red thread approach
Engage customers positively, involve them in service delivery, and manage expectations
Communicate accurate and timely information to customers and operational teams in clear terms
Ensure customer feedback is acknowledged and shared with operational teams to improve service
Support delivery of customer-focused training to operational teams
Represent Mears professionally as a brand ambassador
Adhere to all relevant policies, processes, and procedures
Recognise and escalate safeguarding concerns appropriately
Provide basic guidance on tenancy conditions, lease agreements, and resident responsibilities
Communicate key safety messages and promote compliance with fire safety regulations
Participate in or coordinate regular estate and property inspections
Work with local authorities, contractors, and support services to resolve complex resident issues
Assist with complaint investigations and ensure thorough documentation
Organise and facilitate resident engagement events, forums, and site briefings
Support residents in accessing digital services and inclusive communication
Gather resident feedback and satisfaction data to inform service improvements
Identify and support residents with additional needs, referring to appropriate services where necessary

Role Criteria

Good customer service skills
Experience in handling complaints and resolving queries
Clear written and verbal communication skills
Professional telephone manner
Experience in community engagement, social value, or resident involvement
IT literate and confident using digital systems
Effective problem-solving skills
Ability to work independently or as part of a team
Understanding of tenancy enforcement procedures and anti-social behaviour protocols
Awareness of safeguarding principles and how to escalate concerns
Ability to manage sensitive conversations with empathy and discretion
Experience working with diverse communities and promoting equality and inclusion
Knowledge of housing legislation and local authority procedures
Ability to take accurate meeting minutes and produce clear written records

Benefits we can offer you

25 days annual leave plus bank holidays
Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
Family friendly policies
Company Van, Fuel Card and Uniform

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

Apply or to discuss your application further; contact:

Joe Monger ([email protected])

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Apply Now

Refine Your Search

investigation jobs in defford, wor

Customer Liaison Officer

Desk Investigator - Counter Fraud

Housing Apprentice

PI Operative

Planning Enforcement Officer

Property Standards Officer

Web Developer

Healthcare Plan Case Manager (Corporate Healthcare)

Head of Service - Gloucestershire - Permanent - Full Time

Complaint Handler - Life & Pensions

HETAS Inspector (Southern UK)

Event Host – Gloucestershire & Cheltenham

Security Operations Engineer

Route Surveyor

Practical Driver Trainer

Planning Enforcement Officer

People Operations Manager - Jockey Club Experiences - Exeter/ Wincanton

Field Technician

HR Advisor

Health & Safety Advisor

I want to receive the latest job alerts for investigation in defford, wor

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected