Level analyst Work, Jobs in Derby, Eng (with Salaries)

First Line Analyst
Computacenter —Derby
- 12 hour shift
- Project management
- Presentation skills
- Computer networking
7d
Desktop Support Analyst - Derby
Brightwell —Derby
- Analysis skills
- Computer networking
- SharePoint
- Free parking
- Employee assistance programme
IT Project Analyst
Rolls-Royce —Derby
- Full-time
- Annual leave
- Employee assistance programme
Data Analyst
Flint Bishop —Derby
- Full-time
- Microsoft Powerpoint
- Writing skills
- Analysis skills
- Free parking
- Employee discount
Quick apply
Application Support Analyst (Nights)
Resonate Tech —Derby
- £40,000 - £45,000 a year
- 12 hour shift
- Remote
- DevOps
- English
- Mentoring
- Employee assistance programme
Quick apply
Data Analyst - Sustainability
Frasers Group —Shirebrook
- Full-time
- Communication skills
Quick apply
ERP Support Analyst
ECF Ltd —Leicester
- £27,000 - £35,000 a year
- Continuous improvement
- No degree
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
Desktop Support Analyst
Brightwell —Chesterfield
- Analysis skills
- Travel
- Computer networking
- Free parking
- Employee assistance programme
Pricing, Data & Analytics Cohort
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Communication skills
- Annual leave
8d
Sustainability Analyst
Frasers Group —Shirebrook
- Full-time
- Communication skills
Quick apply
Business Analyst (12 Month FTC)
Cooper Parry —Derby
- Temporary
- Remote
- Organisational skills
- Agile
- Communication skills
4d
Lead Debt Recovery Performance Analyst
Equifax —Nottingham
- Full-time
- Google Suite
- Databases
- Maths
- Sick pay
Customer Insights Analyst
Sinfloro Fragrance and Retail Solutions Ltd —Leicester
- £33,000 - £40,000 a year
- Full-time
- CRM software
- English
- Analysis skills
- Flexitime
- Sick pay
Quick apply
Trainee Behaviour Analyst (UKSBA membership eligible)
Positive Support Group Ltd —Nottingham
- £26,226 - £30,600 a year
- Full-time
- Hybrid work
- Applied behaviour analysis
- Experience working with children
- Psychology
- Annual leave
- Employee assistance programme
Quick apply
13h
Digital Business Analyst
Riviera Travel —Burton-On-Trent
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
Customer Service Analyst
FERRERO —Alfreton
- Continuous improvement
- Communication skills
- Analytics
Senior Pricing Analyst
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Analysis skills
- Analytics
- Annual leave
Business systems analyst
TESTQ Technologies —Leicester
- £33,400 - £45,000 a year
- Full-time
- Remote
- English
- Analysis skills
- Bachelor's degree
Quick apply
8d
Collections Analyst
Culina Group —Risley
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
6d
Payments and Fraud Analyst
Frasers Group —Shirebrook
- Weekend availability
- Computer literacy
Quick apply
4d

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First Line Analyst

Computacenter -
Derby

Apply Now

Job details

Full-time | Fixed term contract
7 days ago

Qualifications

Technical troubleshooting
Stakeholder liaison
Incident queue management
IT service management
Project management
Service restoration
Presentation skills
Computer networking
Customer support
Customer interaction
Help desk

Full job description

Location: UK - Cust Site - Derby, UK - Cust. Site ENG | Job-ID: 219644 | Contract type: Fixed Term Contract | Business Unit: Service Desk

Life on the team

A Security Cleared (Minimum SC) First Line Analyst working in the Remote Service Desk Support team on a 24/7, 12 hour shift pattern. The analyst will understand and manage the technical aspects of service delivery to the standards and procedures agreed with Computacenter’s customers, including problem investigation, support documentation and technical coaching.

Hours - 37.5 (per week)

Hybrid - 3-5 days a week in the office (Derby)

What you’ll do

Incident/Request Management 80%

Manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract.
Maintain technical knowledge and expertise associated with applications specific to individual customers.
Progress / close incidents to a satisfactory conclusion on the incident management system.
Liaise with the team and other Service Analysts / customer on open incidents ensuring no incidents is left unattended beyond SLA.
Escalate potential service issues initially with Team Leader.
Liaise with Team Leader on specific projects where requested

Knowledge Management 20%

To review and update technical support documents and procedures considering personal experience and information received.
Share knowledge with colleagues and customers through direct communication and knowledge sharing tools.
Proactively research problems and solutions and document findings for the advantage of customers and colleagues.
Actively develop personal knowledge and awareness of new products and solutions.

What you’ll need

Experience in a Second Line Support capacity, with proven experience of resolving incidents for a large corporate customer.
Understanding of Corporate IT Environments and their relationship to users of the IT Infrastructure.
General awareness of developments in the IT industry.
Must have excellent troubleshooting skills.
Ability to work in a team and to support team members.
Committed to customer satisfaction and ownership of issues.
Experience of supporting Windows 11 and M365.
Experience with supporting remote workers across a VPN.
Experience of rebuilding workstations.
Experience of networks.
Must have excellent customer service skills, communication and strong attention to detail.

Desired, but not essential:

Project management skills.
Trend analysis and reporting.
Experience in presenting data to stakeholders.

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter

Apply Now

Refine Your Search

level analyst jobs in derby, eng

First Line Analyst

Desktop Support Analyst - Derby

IT Project Analyst

Data Analyst

Application Support Analyst (Nights)

Data Analyst - Sustainability

ERP Support Analyst

Desktop Support Analyst

Pricing, Data & Analytics Cohort

Sustainability Analyst

Business Analyst (12 Month FTC)

Lead Debt Recovery Performance Analyst

Customer Insights Analyst

Trainee Behaviour Analyst (UKSBA membership eligible)

Digital Business Analyst

Customer Service Analyst

Senior Pricing Analyst

Business systems analyst

Collections Analyst

Payments and Fraud Analyst

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