Collections customer operations manager Work, Jobs in Dursley, Gls (with Salaries)

Collections Customer Operations Manager
Royal Mail Group —Bristol
- £45,888 - £50,476 a year
- Full-time
- Customer service
- Travel
- Leadership
- Annual leave
- Sick pay
2d
Plant Hire - Operations Manager
Smiths Gloucester Limited —Stonehouse
- Management
- Customer service
- Continuous improvement
- Free parking
- Employee discount
Quick apply
7d
Operations Manager
Cromwell —Bristol
- Customer service
- Computer literacy
- Continuous improvement
- Annual leave
- Sick pay
Resourcing Partner
Superdry —Cheltenham
- English
- Presentation skills
- Recruiting
- Store discount
- Annual leave
11d
Assistant Restaurant Manager
Calcot Collection —Painswick
- £32,085 a year
- Weekend availability
- Hospitality
- Team management
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Operations Manager
Walcot Head Office —Bath
- Full-time
- Sales
- Training & development
- Leadership
Quick apply
2d
Assistant Manager
Pub & Dining - BRA_203 —Kingscote
- Full-time
- Customer service
- English
- Team management
- Employee assistance programme
- Employee discount
Quick apply
Courier Training and Onboarding Specialist
Evri —Pucklechurch
- £28,000 - £32,000 a year
- Full-time
- Communication skills
10d
Fan Engagement Manager
Gloucester Rugby —Gloucester
- £30,000 a year
- Weekend availability
- CRM software
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
6d
Sales Manager
Abbey Hotel Bath —Bath
- £35,000 a year
- Full-time
- CRM software
- Hospitality
- Hotel
- Employee discount
- Referral programme
Quick apply
Depot Operations Manager
Grundon —Bishops Cleeve
- Full-time
- Continuous improvement
- Leadership
- Communication skills
Quick apply
Shift Manager
DPD Group UK —Bristol
- Up to £40,000 a year
- Weekend availability
- Computer skills
- Communication skills
- Time management
- Free parking
Quick apply
6d
Trainee Credit Controller
Smiths Gloucester Limited —Gloucester
- Customer service
- Communication skills
- Free parking
- Employee discount
Quick apply
Library Manager
Gloucestershire County Council —Gloucester
- £33,143 - £36,363 a year
- Hybrid work
- English
- Team management
- Organisational skills
- Annual leave
- Employee assistance programme
9d
Courier Training and Onboarding Specialist
Hermes Europe —Gloucester
- £28,000 - £32,000 a year
- Full-time
- Communication skills
10d
Transport Planner
BWT UK Ltd —Bristol
- Up to £28,000 a year
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
- Free parking
- Employee discount
Quick apply
5d
General Manager - Live In
Proper Locals - BRA_206 —Freshbrook
- Full-time
- Hospitality
- Sales
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Transport Manager
Grundon —Cheltenham
- Full-time
- Analysis skills
- Training & development
Quick apply
Technical Assistance Service Manager - UK
Ingeteam —Bristol
- Hybrid work
- Customer service
- Team management
- Hand tools
Quick apply
Payments Assistant (Part Time 30hrs)
Cox Automotive —Bristol
- £20,280 a year
- Part-time
- Data entry
- Organisational skills
- Communication skills
- Employee discount
2d

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Collections Customer Operations Manager

Royal Mail Group -
Bristol

Apply Now

Job details

Full-time
£45,888 - £50,476 a year
2 days ago

Benefits

Annual leave
Company pension
Sick pay

Qualifications

Customer service
Performance management
Leadership
Team motivation leadership
Distribution operations team management

Full job description

Job reference number 342206
Collections Customer Operations Manager
£45,888 - £50,476 (dependent on experience) plus potential 10% bonus, 25 days annual leave and generous pension
Full time, Permanent
Bristol MC, Filton, Bristol, BS34 7ST

ABOUT US

We believe great things are possible and we help make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide. We’re driven to take people further; to empower our customers and colleagues to make their futures whatever they want.

THE ROLE

Full accountability for the Collections operation, you’ll lead and inspire a team of front-line colleagues to efficiently collect items from small to medium outlets and deliver an excellent quality of service as you interact with customers from all walks of life.

Being a great leader means creating a positive and engaging work environment, promoting inclusivity, and being a role model by living our values.

To ensure we reach our best with people management, resource planning and specialist project activity, you’ll also partner with Trade Union to keep raising the bar as you coach your team to deliver performance improvement. This role is integral to making sure our collection operation runs as smoothly as possible. You’ll play a major part in the trust we build with customers.

SHIFT

Monday to Friday between 10:00 and 20:00. Flexibility will be required to meet the needs of the unit.

WHAT YOU’LL GET

We’re asking for a lot, but you’ll get a lot in return. First, there’s the 10% on target bonus, generous holiday allowance, flexible working options, a pension scheme and an excellent parental leave policy. You’ll also benefit from enhanced family friendly support, including enhanced maternity pay, paternity leave, adoption leave and shared parental leave. As part of our commitment to your wellbeing, you’ll receive supportive and generous company sick pay, and eligibility to a level of employer funded dental insurance* and a health assessment every two years*. You’ll have access to your personalised benefits account through our MyBundle+ platform, where you can choose from more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle.

Your wellbeing matters to us, which is why you and your family have 24/7 access to tools, services and advice supporting your physical, mental, financial and social health—completely free. And of course, there are all the exciting career opportunities that come with leading a team and shaping key decisions. All this comes with the great sense of pride you’ll feel from being part of one of the world’s most recognisable brands as we undergo a historic transformation from a letters business to a parcels business.

ABOUT YOU

This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focussed, team player, results driven, inspiring leader – you know how to get the best out of our people and deliver the best to our customers. You can empathise, motivate, coach, collaborate and you’re not afraid to do things differently and champion change, whether that’s through reduced cost, innovative work practices or data driven ideas. We’re looking to you to bring your skills and experience to make brilliant things possible.

NEXT STEPS

Ready to apply? Then complete your application online and submit your CV. If successful, you’ll be invited to a face-to-face assessment where you’ll have the chance to showcase your abilities and passion. You’ll also take part in a capability-based interview and a short management scenario exercise – more details will be provided on the day.

If you are successful in your application, you be provided with the necessary training to support you in your new role. As part of your induction journey, you will be required to attend a week of formal classroom training. You will be required to travel and, dependant on location of the training, you may need to stay overnight. This training will be during the second or third week of you being appointed to role.

Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: Friday 28th August 2026. Please note, this advert may close early if the appropriate number of applications has been reached.

#LI-POST #RMG #LIMRT

Apply Now

Refine Your Search

collections customer operations manager jobs in dursley, gls

Collections Customer Operations Manager

Plant Hire - Operations Manager

Operations Manager

Resourcing Partner

Assistant Restaurant Manager

Operations Manager

Assistant Manager

Courier Training and Onboarding Specialist

Fan Engagement Manager

Sales Manager

Depot Operations Manager

Shift Manager

Trainee Credit Controller

Library Manager

Courier Training and Onboarding Specialist

Transport Planner

General Manager - Live In

Transport Manager

Technical Assistance Service Manager - UK

Payments Assistant (Part Time 30hrs)

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