Guest ambassador Work, Jobs in Edinburgh, Sct (with Salaries)

Guest Ambassador
The Roseate Edinburgh —Edinburgh
- £28,000 a year
- Full-time
- Hospitality
- Management
- Hotel
Quick apply
3d
Conference & Events Team Member
Edinburgh International Conference Centre —Edinburgh
- From £13.45 an hour
- Weekend availability
- Hospitality
- Management
- Customer service
Quick apply
1d
Receptionist
Leonardo Hotel Edinburgh City —Edinburgh
- Hotel
- Organisational skills
- Front desk
- Referral programme
Quick apply
8d
Resident Ambassador- Front of House Concierge
Moda The McEwan —Edinburgh
- £25,500 - £27,500 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Guest Relations Ambassador/Receptionist
Market Street Hotel —Edinburgh
- £12.90 an hour
- Part-time
- Microsoft Word
- Hotel
- Accounting
- Employee discount
Quick apply
3d
Givenchy Ambassador - Edinburgh
LVMH Fragrance Brands —Edinburgh
- Part-time
- Customer service
- Employee assistance programme
Groups & Events Executive
InterContinental —Edinburgh
- £28,731.51 a year
- Full-time
- Hotel
- Hotel experience
- Employee assistance programme
- Employee discount
Receptionist
Edinburgh Marriott Hotel Holyrood —Edinburgh
- £12.71 an hour
- Full-time
- Hotel
- Front desk
- Employee discount
- Referral programme
Quick apply
3d
Sales Associate
Kate Spade —Edinburgh
- £26,325 - £28,000 a year
- Part-time
- Customer service
- English
- Employee discount
6d
Festive Sales Assistant - Edinburgh
Nespresso —Edinburgh
- £13.45 an hour
- Weekend availability
- Communication skills
1d
Lobby Ambassador
The Roseate Edinburgh Ltd —Edinburgh
- £26,000 a year
- Full-time
- English
- Hotel
- Front desk
Quick apply
Workplace Concierge
Mitie —Edinburgh
- Computer literacy
- Hotel
- Continuous improvement
14d
Casual Food & Beverage Operative
The Caledonian Edinburgh —Edinburgh
- £12.71 an hour
- Part-time
- Hotel
- Food service experience
- Communication skills
Quick apply
Waiting Staff
InterContinental —Edinburgh
- £13.20 an hour
- Full-time
- Serving
- Hotel
- Employee assistance programme
- Employee discount
Front Office Agent
Dalhousie Castle —Bonnyrigg
- £12.71 an hour
- Full-time
- Hotel
- Front desk
Quick apply
10d
Marketing Executive
InterContinental —Edinburgh
- £28,000 - £35,000 a year
- Full-time
- Hotel
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
7d
Sales Host / Member Consultant
Everlast Gyms —Livingston
- Part-time
- CRM software
- Sales
- Organisational skills
- Employee discount
- Gym membership
Quick apply
6d
Reception Supervisor
Dalmahoy Hotel & Country Club —Edinburgh
- £13.50 an hour
- Full-time
- Hotel
- Front desk
- Communication skills
- Employee discount
- Referral programme
Quick apply
9d
Food & Beverage Team Leader Burr&Co
InterContinental —Edinburgh
- £14.60 an hour
- Part-time
- Hotel
- Team management
- Training & development
- Employee assistance programme
- Employee discount
14d
Duty Manager
Leonardo Hotel Edinburgh Haymarket —Edinburgh
- Hotel
- Conflict management
- Training & development
- Referral programme
Quick apply

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Guest Ambassador

The Roseate Edinburgh
Edinburgh

Quick apply

Job details

Full-time
£28,000 a year
3 days ago

Qualifications

Guest check-in and check-out
Hospitality
Management
Guest relations
Closing procedures
Financial reconciliation support
GCSE
Complaint handling
Guest services
Guest services telephone call handling
Hotel experience

Full job description

The Roseate Edinburgh, located just five minutes from Haymarket railway station and less than 20 minutes' drive from Edinburgh Airport, has stood at the gateway to old-town Edinburgh since the 1860s. It has witnessed the evolution of modern-day Edinburgh, offering a luxurious and stylish city retreat with an authentic Scottish soul. Characterful, evocative interiors, inspired by the neoclassical design of old-town Edinburgh, the boutique hotel exudes timeless, understated charm and elegance. The Roseate Edinburgh is proud to be a member of Small Luxury Hotels of the World (SLH), joining an exclusive collection of independently minded luxury hotels around the globe. Refined, relaxed and intimate, it is a tranquil sanctuary that seamlessly blends the story of the Scottish capital city and its unparalleled history and lineage with contemporary, modern luxury and comfort. Roseate Hotels & Resorts, renowned for their mindful restoration of heritage properties, immaculate hospitality and warm service, promise an unforgettable experience at The Roseate Edinburgh. At the heart of this experience is Kin, our signature restaurant by celebrated Scottish chef Gary Maclean, celebrating the very best of Scottish produce, from land and sea to glass. We are now looking for Guest Ambassador ready to join a young and vibrant team and available to start immediately. The ideal candidate must demonstrate genuine dedication and show a commitment to consistent quality in our products and services.

Duties and Responsibilities
. Deliver a warm, personalised welcome and fond farewell to every guest, acting as a true ambassador for The Roseate Edinburgh and the SLH brand.

· Manage check-in and check-out efficiently and accurately, including registration cards, ID/passport verification, and billing.

· Take handover from the Night Manager/previous shift, review outstanding items, and action them promptly at the start of shift.

· Review upcoming arrivals in advance and read guest preference notes on each booking to personalise the stay: special occasions, dietary needs, repeat-guest history and SLH/loyalty recognition.

· Coordinate guest amenities (welcome drinks, fruit plates, macarons, chocolate plate ensuring they are logged correctly and delivered on time with the right presentation.

· Respond promptly and professionally to guest enquiries and messages across email, phone, and OTA extranets

. Experienced in PMS like Opera/ Opera Cloud

· Carry out financial reconciliation and cash/card handling accurately at scheduled points in the shift, escalating any discrepancy immediately

· Liaise closely with housekeeping, F&B and maintenance to ensure rooms and guest requests are ready and fulfilled on time.

· Handle guest concerns and complaints with empathy and urgency, resolving at first point of contact wherever possible and escalating to the Duty Manager when needed.

· Maintain accurate, detailed handover notes and PMS records for a seamless shift-to-shift transition.

· Uphold Roseate and SLH brand standards in grooming, presentation and guest interaction at all times.

· Remain flexible and hands-on, supporting the wider team during busy periods, VIP arrivals, or staff shortages.

· Contribute ideas that enhance the guest experience and support the hotel's reputation across guest review platforms.

· Ability to cover Night Shifts as per Operation Needs

Candidates must have the legal right to work in the UK at the time of application, in line with the Immigration, Asylum and Nationality Act 2006 and current UK Home Office requirements

Pay: £28,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

guest ambassador jobs in edinburgh, sct

Guest Ambassador

Conference & Events Team Member

Receptionist

Resident Ambassador- Front of House Concierge

Guest Relations Ambassador/Receptionist

Givenchy Ambassador - Edinburgh

Groups & Events Executive

Receptionist

Sales Associate

Festive Sales Assistant - Edinburgh

Lobby Ambassador

Workplace Concierge

Casual Food & Beverage Operative

Waiting Staff

Front Office Agent

Marketing Executive

Sales Host / Member Consultant

Reception Supervisor

Food & Beverage Team Leader Burr&Co

Duty Manager

I want to receive the latest job alerts for guest ambassador in edinburgh, sct

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