Housing communications & engagement Work, Jobs in Elmley Lovett (with Salaries)

Policy and Engagement Programme Lead
Sanctuary Group —Worcester
- £51,379 - £62,412 a year
- Full-time
- Customer service
- English
- Project management
- Annual leave
- Employee discount
Quick apply
11d
Neighbourhood Outreach Co-ordinator
Wyre Forrest Health Partnership —Bewdley
- £30,000 a year
- Full-time
- Administrative experience
- IT
- Communication skills
- Health & wellbeing programme
- Annual leave
Quick apply
Talent Engagement Administrator
Sanctuary Group —Worcester
- £25,844 - £27,209 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Annual leave
- Employee discount
Quick apply
4d
Community Mental Health Link Worker (Housing)
ONSIDE Independent Advocacy —Bromsgrove
- £24,500 a year
- Mentoring
- Communication skills
- Employee assistance programme
- Sick pay
Internal Communications Senior Manager
National Crime Agency —Birmingham
- £4,379 - £70,179 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Annual leave
4d
Housing Operations Manager (Worcester)
Platform Housing —Worcester
- Up to £51,208 a year
- Driving
- Travel
- Leadership
- Annual leave
- Employee assistance programme
5d
Senior Officer - National Cyber Crime Unit (NCCU) Threat Leadership
National Crime Agency —Birmingham
- £4,218 - £45,326 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Presentation skills
- Organisational skills
- Annual leave
Housing Management Disrepair Paralegal
Bevan Brittan —Birmingham
- Hybrid work
- Microsoft Outlook
- Customer service
- Time management
- Employee assistance programme
2d
Rent Officer
Civic Recruitment Limited —Bromsgrove
- £25.17 an hour
- Full-time
- Customer service
- Travel
- Communication skills
Quick apply
5d
Legal Administrator Birmingham
Bevan Brittan —Birmingham
- Monday to Friday
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Employee assistance programme
Resident Liaison Officer
Wates —Redditch
- Customer service
- Maintenance
- Administrative experience
12d
Senior Policy Officer - Spatial Planning
West Midlands Combined Authority —Birmingham
- £53,309 - £59,417 a year
- Part-time
- Microsoft Office
- Analysis skills
- IT
- Annual leave
- Employee discount
9d
Community Housing Officer
Civic Recruitment Limited —Dudley
- £19.81 an hour
- Full-time
- Customer service
Quick apply
9d
Sport & Fitness Sales Consultant - UoB Sport - 80417 - Grade 4
University of Birmingham —Birmingham
- £27,546 - £32,595 a year
- Part-time
- CRM software
- Sales
- Customer service
- Annual leave
- Sick pay
12d
Contract Monitoring Assistant
Wolverhampton Homes —Wolverhampton
- £29,444 - £31,682 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
5d
UK Financial Intelligence Unit (UKFIU) Senior Intelligence Analyst
National Crime Agency —Birmingham
- £4,218 - £45,326 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- In-person
- Annual leave
13d
Tenant Liaison Officer
Liberty —Birmingham
- £29,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Economist
West Midlands Combined Authority —Birmingham
- £51,727 - £57,748 a year
- Part-time
- Microsoft Excel
- Analysis skills
- AI
- Annual leave
- Employee discount
5d
Housing Support Officer
Box Fresh Living Ltd —Birmingham
- £24,800 a year
- Part-time
- English
- IT
- Communication skills
- Free parking
- Annual leave
Quick apply
2d
Home Ownership Specialist
Trident Group —Birmingham
- £33,437.12 - £37,384.00 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
9d

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Policy and Engagement Programme Lead

Sanctuary Group -
Worcester

Quick apply

Job details

Full-time
£51,379 - £62,412 a year
11 days ago

Benefits

Company car
Cycle to work scheme
Annual leave
Company pension
Employee discount

Qualifications

Driving Licence
Customer service
English
Performance management
Project management
Quality assurance
Organisational skills
Communication skills
Negotiation
PRINCE2 Certification

Full job description

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Policy and Engagement Programme Lead

Homeworking - Flexible location dependent on candidate, with regular travel expected

£51,379 - £62,412 per year plus Company car

37.5 hours per week

Sanctuary is recruiting for four roles that will help lead our understanding of new regulation and response across Affordable Housing and help lead our customer engagement. These roles are all about maximising impact with our stakeholders – from our residents, front -line teams to our most senior leaders.

Supporting both our Affordable Housing and Supported Living areas, these roles will play an important part in delivering high-quality customer service to residents and supporting the achievements of our Group objectives.

Based within the Customer Experience and Compliance department, which brings together customer insight and analysis, complaint management and learning, the successful candidates will have proven experience of building strong working relationships and operating effectively in a strategic environment. They will be confident project leaders with the skills and experience to support the successful implementation of development of strategies.

The role of Policy and Engagement Programme Lead / Policy and Engagement Project Manager will include:

Lead the implementation of customer engagement projects and programmes working in conjunction with operational leads to drive and monitor improvements arising out of scrutiny service reviews and other projects.
Lead the implementation of projects and programmes to assess the implications of emerging regulation and legislation, to underpin Sanctuary's forward planning
Develop and maintain effective relationships with key stakeholders, internally and externally
Plan and manage programme timescales ensuring objectives are met in a timely manner and achieve agreed outcomes for all stakeholders
Lead the analysis and interpretation of complex data and information, such as emerging regulation and legislation.
Lead the development and implementation of necessary training, production of briefings and materials for stakeholders so that relevant policies and processes are adhered to.
Champion insight to ensure strategic policy direction is embedded into operational delivery and continual improvement.
Maintain effective financial systems by operating within appropriate financial policies and procedures to safeguard the organisations financial interests
Provide key stakeholders with assurance of service quality and regulatory compliance through independent, constructive challenge in fulfilling Sanctuary's mission

Skills and experiences:

Degree, management qualification or relevant professional qualification
Statistical analysis qualification or similar
PRINCE2 Practitioner Level or similar
Recent experience of undertaking a similar, expert role
Significant experience in programme/project management and delivery
Proven experience of influencing stakeholders at all levels, including Customers/Directors/Executive and Board members
Proven knowledge of relevant housing regulations, processes, legislation and good practice
Proven experience of developing and maintaining evidenced based performance management frameworks
Experience of designing, testing and evaluating new methods of working in a systematic way
Experience of developing clear and effective operational guidance
Experience of designing and implementing performance / policy development processes using formal social research techniques
Experience in the application of formal quality assurance models e.g. DMAIC/Six-sigma
Proven experience of managing customer relationships
Excellent understanding of written and spoken English
Excellent communication skills
Excellent interpersonal and customer care skills
Excellent organisational and planning skills
Good influencing and negotiation skills
Intermediate Microsoft 365
Ability to extract and interrogate data from computer systems and statistical data sources
This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

25 days annual leave (rising to a maximum of 30 days) plus public holidays

A pension scheme with employer contributions from Sanctuary
Life Assurance
Employee Advice Service including counselling
Cycle to Work scheme
Voluntary health plans
Employee discounts
Wellbeing support and tools
Employee recognition scheme
Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

Role Salary is dependent on successful candidate’s home location/ local office base as below:

London area - £59,291 per annum (rising to £62,412 after 12 months service and subject to satisfactory performance)

South East region - £53,948 per annum (rising to £56,787 after 12 months service and subject to satisfactory performance)

Elsewhere in the UK - £51,379 per annum (rising to £54,083 after 12 months service and subject to satisfactory performance)

View the job profile (if the link is unavailable please visit the Sanctuary careers website)

Closing Date: 10 August 2026

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – [email protected]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at - www.sanctuary.co.uk/join-our-team

We work closely with the Home Office in order to prevent illegal working.
Sanctuary Housing Association, an exempt charity.

Quick apply

Refine Your Search

housing communications & engagement jobs in elmley lovett

Policy and Engagement Programme Lead

Neighbourhood Outreach Co-ordinator

Talent Engagement Administrator

Community Mental Health Link Worker (Housing)

Internal Communications Senior Manager

Housing Operations Manager (Worcester)

Senior Officer - National Cyber Crime Unit (NCCU) Threat Leadership

Housing Management Disrepair Paralegal

Rent Officer

Legal Administrator Birmingham

Resident Liaison Officer

Senior Policy Officer - Spatial Planning

Community Housing Officer

Sport & Fitness Sales Consultant - UoB Sport - 80417 - Grade 4

Contract Monitoring Assistant

UK Financial Intelligence Unit (UKFIU) Senior Intelligence Analyst

Tenant Liaison Officer

Economist

Housing Support Officer

Home Ownership Specialist

I want to receive the latest job alerts for housing communications & engagement in elmley lovett

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