Company Profile
Total IT is an award-winning technology services company based in Bedford. Total IT has been going since 2006 with an established growth record, fantastic clients and an excellent working environment, rated as one of the top 501 MSPs in the world. Committed to delivering high touch IT support, our aim is to provide the highest levels of service coupled with a great working environment.
Description
Joining our Customer Service team as Customer Service Representative in a busy role you will be responsible for creating quotes for existing clients across Hardware, Software, and Managed Services. This role involves managing the entire process from identifying opportunities to finalising sales orders and contract agreements. They will work closely with the team to ensure accurate and timely quotes.
Experience:
We would expect you to have the following experience;
§ Computer literate, especially in Microsoft Office (Word, Excel, PowerPoint and Outlook)
§ To have worked in a team driven environment, but able to work on your own with minimum supervision
§ Able to deal with multiple tasks and prioritise work
Skills Required:
§ Competent in using Microsoft Word, Excel, Outlook
§ Excellent written, verbal communication and interpersonal skills
§ Manage time effectively, prioritising tasks and able to work to deadlines
§ Excellent organisational skills
§ Accurate data entry
§ Consistency
§ Methodical
§ Willingness to listen, learn and improve
§ Being able to problem solve
§ Customer service experience, including handling customer enquiries, resolving issues, and providing excellent service
The Candidate
Good knowledge of IT & Telecoms products would be a considerable advantage.
What do we expect from you
§ Positive attitude
§ Excellent Telephone Manner
§ Good sense of humour
§ Professional and high standard approach to work
§ Drive and determination
§ Ability to adapt and be flexible to changing situations.
§ Team focused
§ Reliable and dependable
§ Add value to the organisation
Company benefits:
30 Days annual leave plus 1 day, 2 weeks either side of your Birthday
Great working environment within a friendly team
Contributory pension scheme
Employee share ownership scheme – Rewarding long standing employees
Receive up to 10 days of relevant training per year
A tailored professional and personal development plan
High performance computers for all employees
Work in a modern environment, we have break out areas, projector walls and plenty of off street parking.
Interview Process:
Stage 1: Telephone screening (10–15 minutes)
Stage 2: Teams or in-person interview with Customer Service Manager
Stage 3: Face-to-face interview with Customer Service Manager & HR Manager
Stage 4: Offer discussion with the HR team
Final Stage: Offer letter and agreed start date — welcome to Total IT
Why work at Total IT
A recent team survey gives you an insight into the work life here at Total IT:
"Great people", "The atmosphere makes me want to come into work each day!"
Joining us on a sales role, expect a warm welcome, and to be treated fairly and professionally with top-up training to help you meet your own goals.
Pay: £26,436.80 per year
Benefits:
- Company events
- Private dental insurance
- Private medical insurance
- Referral programme
Application question(s):
- Do you have previous customer service experience, including handling customer enquiries, resolving issues, and providing excellent service?
- Are you able to commit to working full-time in our Bedford office, Monday to Friday? Please note this is an office-based role and is not a remote or hybrid position.
- Have you reviewed and are you comfortable with the salary range advertised for this position?
- How far do you currently live from Bedford, and are you able to reliably commute to our Bedford office Monday to Friday?
Work Location: In person
