Senior data Work, Jobs in Ely, Cam (with Salaries)

Customer Service Manager
Shearline Precision Engineering Ltd —Ely
- From £45,000 a year
- Full-time
- CRM software
- Analysis skills
- Continuous improvement
Quick apply
10d
Contract Development Lead
Central East Integrated Care Board —Ely
- £66,582 - £77,368 a year
- Full-time
- Continuous improvement
- Contracts
8d
Utility Asset Management Planner
US Visting Forces Local National Direct Hire —Lakenheath
- £44,967 - £63,609 a year
- Full-time
- Engineering
- Bachelor's degree
- Travel
- Free parking
- Annual leave
Quick apply
10d
Programmes Manager
St Edmund's College —Cambridge
- £25,759 a year
- Part-time
- Project management
- No degree
- Budgeting
- Free parking
- Employee discount
Quick apply
Exams Officer
Cottenham Village College —Cambridge
- £31,537 - £33,699 a year
- Management
- Data analysis skills
- English
Data & Insights Manager
Trade Mastermind Limited —Peterborough
- £50,000 - £60,000 a year
- Full-time
- CRM software
- Analysis skills
- In-person
- Free parking
Quick apply
10d
Key Account Manager - Vegetable Seeds – UK & Scandinavia
Van Waveren Saaten GmbH \ RAGT Seeds Limited —Ickleton
- £55,000 - £75,000 a year
- Full-time
- Hybrid work
- English
- Business development
- Travel
Quick apply
Team Lead Immunoassay (ADA/ PK/ biomarkers)
Resolian —Fordham
- Full-time
- Business development
- Continuous improvement
- Team management
Administrator
Mitie —Mildenhall
- Microsoft Outlook
- Inventory control
- Data entry
- Employee discount
3d
Director of Data & Insights
Trade Mastermind Limited —Peterborough
- £90,000 - £110,000 a year
- Part-time
- CRM software
- In-person
- Leadership
Quick apply
3d
Information Governance Coordinator - Permanent
CITB —Peterborough
- £35,180 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- English
- Presentation skills
- Employee assistance programme
13d
Regional Director - Customer (East)
Bromford Flagship Livewest —Thetford
- Up to £140,000 a year
- Monday to Friday
- Hybrid work
- Continuous improvement
- Budgeting
- Leadership
- Annual leave
10d
Military Pay Technician
US Visiting Forces Local National Direct Hire —Mildenhall
- £14.72 - £20.08 an hour
- Full-time
- Travel
- Accounting
- Welding
- Free parking
- Annual leave
Quick apply
14d
Experience & Hospitality Lead - UK
Aveva —Cambridge
- Full-time
- Hybrid work
- Hospitality
- Hotel
- Organisational skills
- Annual leave
Head Of Virtual Schools
Peterborough City Council —Peterborough
- Hybrid work
- Management
- Budgeting
- Leadership
- Annual leave
- Employee discount
Segment Marketing Manager
Faerch Group —Ely
- Marketing
- English
- Master's degree
Quick apply
Senior People Advisor
Redgate —Cambridge
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Heavy lifting
- Continuous improvement
- Human resources
- Annual leave
Senior Manager - H&S
Gen Phoenix —Peterborough
- £70,000 - £75,000 a year
- Full-time
- Continuous improvement
- In-person
- Training & development
Quick apply
Assistant Education Mental Health Practitioner (A-EMHP)
East of England Community Health and Care NHS Trust (Cambridgeshire) —Ely
- £25,760 - £27,476 a year
- Full-time
- Word processing
- Experience working with children
- Communication skills
12h
Activity Security Representative (ASR) II - Lakenheath, UK
General Dynamics Information Technology —Lakenheath
- £70,658 - £79,925 a year
- Bachelor's degree
- Travel
- Data entry

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senior data jobs near ely, cam

Customer Service Manager

Shearline Precision Engineering Ltd -
Ely

Quick apply

Job details

Full-time
From £45,000 a year
10 days ago

Benefits

Free flu jabs
Company pension
On-site parking

Qualifications

CRM software
Operations management
ERP software
Internal department liaison
Complaint handling
MRP
Analysis skills
Compliance management
Quality assurance
Continuous improvement
Continuous improvement cycles oversight
Team management
Conflict management
Organisational skills
Management reporting
Customer interaction
Budgeting
Business
Leadership
Communication skills
Internal quality assurance
Analytics

Full job description

As a key part of the SLT (Senior Leadership Team) the Customer Services Manager is responsible for overseeing the daily operations of the customer service department, ensuring high levels of customer satisfaction, managing service delivery, and leading a team of customer service representatives. The role focuses on improving customer experience, resolving escalated issues, and implementing strategies that enhance service quality and operational efficiency.

KEY RESPONSIBILITIES:
Customer Service Leadership

Manage and lead the customer service team to deliver exceptional customer support.
Set performance objectives and monitor team productivity.
Conduct regular team meetings, coaching sessions, and performance reviews.
Recruit, train, and develop customer service staff.

Customer Experience

Ensure customers receive prompt, professional, and effective service.
Develop and implement customer service policies and procedures.
Monitor customer feedback and identify opportunities for improvement.
Handle and resolve complex customer complaints and escalations.

Operational Management

Oversee daily customer service operations and workflow management.
Monitor service levels, response times, and key performance indicators (KPIs).
Prepare reports on customer service performance trends.
Collaborate with other departments to resolve customer issues effectively.

Process Improvement

Identify and implement improvements to customer service processes.
Utilise customer feedback and operational data to enhance service delivery.
Support the implementation and optimisation of CRM and customer service systems.
Drive continuous improvement initiatives to increase efficiency and customer satisfaction.

Compliance and Quality Assurance

Ensure adherence to company policies and regulatory requirements.
Monitor quality standards and conduct regular service audits.
Maintain accurate customer records and reporting documentation.

Key Performance Indicators (KPIs)

Customer retention rates.
Complaint resolution times.
Team productivity and performance metrics.
Service level agreement (SLA) achievement.

About You

Required Skills and Experience

Proven experience in a customer service management role.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Experience handling customer complaints and conflict resolution.
Strong analytical and problem-solving skills.
Proficiency in CRM systems and Microsoft Office applications.
Ability to manage multiple priorities in a fast-paced environment.
Budget management and reporting experience is advantageous.

Qualifications

Ideally a degree or equivalent qualification in Business, Management, Customer Service, or related field.
Professional customer service qualifications are advantageous.
Demonstrated experience in customer service leadership.

Personal Attributes

Customer-focused and results-driven.
Strong decision making and organisational skills.
Positive, proactive, and adaptable approach.
High attention to detail and commitment to quality.
Ability to develop teams.

Job Type: Full-time

Pay: From £45,000.00 per year

Benefits:

Company pension
Free flu jabs
On-site parking

Application question(s):

Have you had experience using an MRP/ERP system?
Have you had experience working in a fast-paced environment?

Experience:

Customer service or sales: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

senior data jobs in ely, cam

Customer Service Manager

Contract Development Lead

Utility Asset Management Planner

Programmes Manager

Exams Officer

Data & Insights Manager

Key Account Manager - Vegetable Seeds – UK & Scandinavia

Team Lead Immunoassay (ADA/ PK/ biomarkers)

Administrator

Director of Data & Insights

Information Governance Coordinator - Permanent

Regional Director - Customer (East)

Military Pay Technician

Experience & Hospitality Lead - UK

Head Of Virtual Schools

Segment Marketing Manager

Senior People Advisor

Senior Manager - H&S

Assistant Education Mental Health Practitioner (A-EMHP)

Activity Security Representative (ASR) II - Lakenheath, UK

I want to receive the latest job alerts for senior data in ely, cam

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