It Work, Jobs in Essex (with Salaries)

IT Technical Support
DD Products & Services —Witham
- £27,000 - £35,000 a year
- Full-time
- Azure
- Customer service
- SQL
- Employee discount
- Sick pay
Quick apply
14d
Junior IT Support Engineer – MSP Helpdesk - Full Time
Eipsys Limited —Chelmsford
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- Google Suite
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
1d
2nd Line Helpdesk Engineer - Basildon or Yateley Office
Arc —Basildon
- £28,000 - £38,000 a year
- Hybrid work
- Customer service
- Computer networking
- SharePoint
Junior IT Systems Administrator
JMC Aviation —Stansted
- Monday to Friday
- Software development
- IT
- Employee assistance programme
6d
IT Support Technician
ITHelpDirect Ltd —Harlow
- £26,436 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- IT
- Work from home
Quick apply
5d
IT Support Engineer
Storm Aviation —Stansted
- Full-time
- Azure
- Travel
- IT
- Annual leave
- Life insurance
10d
1st Line Helpdesk Engineer - Basildon
Arc —Basildon
- Azure
- Customer service
- Windows
ERP System Analyst
TE Connectivity —Braintree
- Microsoft Excel
- ERP systems
- Data analysis skills
- Health & wellbeing programme
- Employee stock purchase plan
7d
IT Infrastructure Technician
Unity Schools Partnership —Haverhill
- £30,024 - £33,699 a year
- Full-time
- Travel
- Organisational skills
- Communication skills
12d
1st Line IT Engineer
Solus Accident Repair Centres —Stansted
- £26,000 - £32,000 a year
- Full-time
- Azure
- Employee discount
11d
IT Support Technician
IPP Analytics Limited —Basildon
- £32,073 - £34,592 a year
- Full-time
- In-person
2d
IT Senior Platform & Integration Engineer
ECL —Chelmsford
- £42,000 - £54,000 a year
- Analysis skills
- APIs
- Communication skills
- Paid training
- Annual leave
Quick apply
2nd Line IT Engineer
Solus Accident Repair Centres —Stansted
- £29,000 - £39,000 a year
- Full-time
- Azure
- IT
- Employee discount
6d
IT Support Engineer
Solus Accident Repair Centres —Stansted
- £26,000 - £32,000 a year
- Full-time
- Azure
- Employee discount
6d
Service Desk Support Analyst
FRP Advisory Group —Brentwood
- Full-time
- Software troubleshooting
- Customer service
- Windows
Quick apply
7d
Apprentice IT Technician
TKAT Corporate Services —Loughton
- £15,434.32 a year
- Full-time
- Travel
- IT
- Leadership
9d
IT Support Team Leader
Stonebridge Mortgage Solutions Limited —Basildon
- Full-time
- Windows
- Supervising experience
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
13d
IT Infrastructure Security Specialist
Woods Air Movement —Colchester
- Hybrid work
- Azure
- English
- Analysis skills
- Employee assistance programme
- Sick pay
IT Support & Business Systems Coordinator
Brown & Carroll (London) Ltd —Basildon
- Full-time
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Referral programme
Quick apply
6d
Data Center IT Technician
Nebius —Harlow
- Night shift
- Maintenance
- Driving
- Computer networking
Quick apply

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IT Technical Support

DD Products & Services -
Witham

Quick apply

Job details

Full-time
£27,000 - £35,000 a year
14 days ago

Benefits

Company pension
Discounted gym membership
Employee discount
Sick pay

Qualifications

ITIL Certification
Cloud infrastructure
Azure
SCCM
Customer service
Technical support
SQL
ITIL
IT support
SharePoint
IT
Customer support
Problem management
Environmental issues
Communication skills
Active Directory
Intune

Full job description

Are you an experienced IT technical support professional who enjoys working in a fast-paced, growing environment? We are seeking a motivated IT Technical Support professional to join our Service Desk team. This is a fantastic opportunity for someone who is looking to be a key factor in future successes within the IT team and wider business.

As part of our IT Service Desk team, this role acts as the primary point of contact for end users across the business. You will handle IT queries, incidents, and service requests while delivering a high level of customer service and ensuring a seamless support experience across the organisation.

Main Duties and Responsibilities:

Dynamics CRM:
Provide day-to-day support for our Microsoft Dynamics 365 CRM and Field Service platforms. Act as a key point of contact for users, troubleshooting issues, resolving incidents, and ensuring the system operates effectively to support business processes.

Technical Troubleshooting:
Provide support for software and hardware issues, with a strong emphasis on remote troubleshooting techniques. Use diagnostic tools and critical thinking to resolve complex IT problems.

Azure & Microsoft 365 support:
Provide day-to-day administration and support for Microsoft Azure and Microsoft 365 (O365) environments. Manage users, permissions, and security policies via Azure Active Directory (Entra ID). Support core services including Exchange Online, SharePoint, Teams, and OneDrive, ensuring availability, performance, and security. Assist with identity management, conditional access, and basic cloud infrastructure troubleshooting.

Service Desk Management:
Be the first point of contact for internal users. Manage and prioritize incoming requests and incidents via ITSM tools, phone, and email, ensuring timely and accurate resolutions that align with Service Level Agreements (SLAs). Provide clear, professional communication to end users and deliver a positive customer support experience.

Incident & Problem Management:
Collaborate with the wider IT team to address major incidents.

Systems Monitoring & Maintenance:
Carry out daily system checks.

Collaboration and Communication:
Work closely with business stakeholders to understand their needs and provide actionable insights. Ensure effective communication of technical solutions and status updates to end-users.

Essential Skills & Experience:

Microsoft Dynamics Suite Expertise:
Experience with Microsoft Dynamics 365 CRM, Field Service.

Azure & Microsoft 365 Administration:
Hands-on experience supporting Azure and Microsoft 365 environments, including user administration, troubleshooting, and service management (Exchange Online, Teams, SharePoint, OneDrive).

IT Support & Service Management:
Solid understanding of IT support tools (e.g., ITSM platforms) and frameworks such as ITIL.

Remote Troubleshooting:
Proficiency in remote diagnostics and support tools, enabling you to troubleshoot hardware and software issues efficiently.

Service Desk Operations:
Comfortable with high-volume ticket management, providing timely responses, updates, and resolutions to internal users.

Collaboration & Teamwork:
Strong communication skills with the ability to work effectively within a team environment to resolve complex issues.

System Administration Tools:
Familiarity with system management tools such as SCCM, Intune, and Microsoft 365 administration.

Desirable Skills & Experience:

Certification:
ITIL foundation certifications are a plus.

Advanced Technical Skills:
Experience with client-server troubleshooting and maintenance.

SQL Knowledge:
Basic understanding of SQL queries to support database-related issues within Dynamics environments.

What We Offer:

Opportunity to work with a rapidly growing, award-winning company in a dynamic industry.

A supportive, collaborative team culture that encourages innovation and professional growth.
Discounts on gym memberships, shopping, and leisure activities
Company pension scheme

Life assurance, sick pay, and family-friendly benefits

Eye test vouchers and mental health support services

33 days of holiday (including bank holidays)

About Us:

Dental Directory is a leading provider of specialist products and services for the dental and beauty markets across the UK and the Republic of Ireland. As a growing company, we are committed to providing exceptional support and innovative solutions to our clients. Our IT team is central to driving this success, and we’re looking for passionate, tech-savvy people to join us in shaping the future of healthcare solutions.

Quick apply

Refine Your Search

it jobs in essex

IT Technical Support

Junior IT Support Engineer – MSP Helpdesk - Full Time

2nd Line Helpdesk Engineer - Basildon or Yateley Office

Junior IT Systems Administrator

IT Support Technician

IT Support Engineer

1st Line Helpdesk Engineer - Basildon

ERP System Analyst

IT Infrastructure Technician

1st Line IT Engineer

IT Support Technician

IT Senior Platform & Integration Engineer

2nd Line IT Engineer

IT Support Engineer

Service Desk Support Analyst

Apprentice IT Technician

IT Support Team Leader

IT Infrastructure Security Specialist

IT Support & Business Systems Coordinator

Data Center IT Technician

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