Customer communications manager Work, Jobs in Exeter, Eng (with Salaries)

Customer Communications Manager
South West Water —Exeter
- Project management
- Communication skills
- Annual leave
- Employee assistance programme
14d
Office Manager/PA
AZebra Group Ltd —Exeter
- £28,000 - £30,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
Quick apply
7d
Business Manager
Vertu Motors —Exeter
- £35,000 - £55,000 a year
- Full-time
- Sales
- Communication skills
- Negotiation
Quick apply
Practice Manager
The South Lawn Medical Practice —Exeter
- £42,000 - £47,500 a year
- Full-time
- Management
- Human resources
- Leadership
- Free parking
- Sick pay
Quick apply
5d
Technical Administrator
Gateley —Exeter
- Microsoft Excel
- Customer service
- Computer literacy
- Annual leave
- Employee assistance programme
Regional Manager
Bestway Group —Exeter
- Full-time
- Human resources
- Leadership
- Communication skills
Quick apply
International Development Delivery Manager
Met Office —Exeter
- £43,081 - £46,728 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Communication skills
- Annual leave
Quick apply
Deputy Manager
Iceland —Exeter
- £31,080 a year
- Full-time
- Team management
- Retail management
- Leadership
- Employee discount
- Referral programme
Assistant Manager
Smiggle —Heavitree
- Full-time
- Sales
- Customer service
- In-person
- Store discount
- Annual leave
Quick apply
8d
Regional Sales Manager
OrderYOYO —Exeter
- Up to £52,000 a year
- Remote
- Leadership
- Communication skills
- Work from home
Quick apply
General Manager
Findlays On The Quay Restaurant & Bar —Torquay
- £36,000 - £42,000 a year
- Full-time
- Bilingual
- Hospitality
- Management
Quick apply
10d
Contracts Manager
Glanua —Exeter
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
AREA MANAGER
Domino's —Torquay
- £33,000 - £49,000 a year
- Full-time
- Customer service
- Human resources
- Leadership
- Flexitime
- Work from home
Customer Care Manager
Barnes Aerospace —Newton Abbot
- CRM software
- Customer service
- ERP systems
Quick apply
Customer Success Manager
Unity5 —Exeter
- From £30,000 a year
- Communication skills
Service Development Manager - 12 month fixed term contract
EDF Energy —Exeter
- £45,760 a year
- Hybrid work
- Continuous improvement
- Communication skills
6d
Assistant Manager
Compass Group —Exeter
- £29,000 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Employee discount
Customer Accounts Manager
SNG (Sovereign Network Group) —Exeter
- £42,000 - £52,000 a year
- Full-time
- Customer service
- Leadership
- Communication skills
International Development Delivery Managers
Met Office —Heavitree
- £43,081 - £60,268 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Communication skills
- Annual leave
Castle and Visitor Coordinator
Powderham Castle —Exeter
- £26,000 a year
- Part-time
- Hospitality
- Supervising experience
- First Aid Certification
- Free parking
- Annual leave
Quick apply

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Customer Communications Manager

South West Water -
Exeter

Apply Now

Job details

14 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Regulatory reporting
Project management
Communication skills

Full job description

Powered by Water, Driven by Purpose

South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK’s most stunning landscapes.

We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.

Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.

Ready to make a splash? Join our team today.

Customer Communications Manager

At South West Water, we’re committed to keeping our customers informed, supported, and confident in the services we deliver every day. We’re looking for an experienced and driven Customer Communications Manager based out of our Exeter HQ to lead the way in shaping how we connect with our customers when it matters most.

This role supports communications across our wider group brands, including Pennon, Bristol Water, SES Water and Bournemouth Water.

About the Role

As Customer Communications Manager, you’ll be responsible for leading the development and delivery of clear, timely, and effective communications across all customer channels. From everyday service updates to critical incident response, you’ll ensure our messaging is consistent, accessible, and aligned with regulatory standards and our brand values.

You’ll work closely with colleagues across communications, operations, customer service, and external partners, while also line managing.

This is a high-impact role where your work will directly influence customer experience, trust and satisfaction.

Key Responsibilities

Develop and deliver a customer communications strategy aligned with business goals
Oversee tone, clarity, accuracy, and compliance of all customer communications
Lead communications during incidents and provide real-time multi-channel updates
Support incident management, including standby responsibilities
Deliver engagement campaigns and collaborate with internal/external partners
Monitor performance and use insights to improve customer experience
Support vulnerable customers and regulatory reporting (e.g. Ofwat, CCW)
Represent customer communications in cross-functional forums

What We’re Looking For

Strong written and verbal communication skills
Ability to simplify complex information for customers
Excellent planning, prioritisation, and project management skills
Calm decision-making under pressure
Data-driven approach to improving customer outcomes
Experience in customer journeys and multi-channel communications
Budget and line management experience

About you

Approximately 5 years’ relevant experience, either in a similar role or demonstrating transferable skills
Experience working in a regulated environment (ideally water, utilities, or public sector)
Experience engaging vulnerable or hard-to-reach audiences is advantageous

What’s in it for you?

At South West Water, our people are central to our success. You’ll benefit from ongoing training, development, and genuine career progression opportunities within one of the South West’s largest employers. We’re proud to be an Investors in People organisation and a company with a strong commitment to environmental responsibility.

Ready to make a difference? Join us as our Customer Communications Manager and help create a workplace where people thrive.

We believe in rewarding our people for their hard work and dedication. As our Customer Communications Manager, you'll enjoy:

Competitive Salary – Based on experience and skills
Annual Bonus Scheme – Recognising company performance
Pension Scheme – Helping you plan for your future
Healthcare Benefits – Access to employee assistance programs
Employee Discounts – On various products and services
Annual Leave – Take time to recharge with our holiday entitlement

Closing Date: 8th July 2026

We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible.

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values, which are essential to our success, are:

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.

Apply Now

Refine Your Search

customer communications manager jobs in exeter, eng

Customer Communications Manager

Office Manager/PA

Business Manager

Practice Manager

Technical Administrator

Regional Manager

International Development Delivery Manager

Deputy Manager

Assistant Manager

Regional Sales Manager

General Manager

Contracts Manager

AREA MANAGER

Customer Care Manager

Customer Success Manager

Service Development Manager - 12 month fixed term contract

Assistant Manager

Customer Accounts Manager

International Development Delivery Managers

Castle and Visitor Coordinator

I want to receive the latest job alerts for customer communications manager in exeter, eng

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