Reservations supervisor Work, Jobs in Feltham, Gtl (with Salaries)

Reservations Supervisor
Reservations —Windsor
- £31,000 a year
- Part-time
- Customer service
- Hotel
- Communication skills
- Gym membership
Quick apply
Reservations Supervisor
Castle Hotel - Reservations —Windsor
- £31,000 a year
- Part-time
- Customer service
- Hotel
- Communication skills
- Gym membership
Quick apply
9d
Reservations Supervisor
Hilton —London
- Full-time
- Hospitality
- Sales
- Hotel
Reservations Supervisor
Sea Containers London —London
- Full-time
- Hotel
- Analysis skills
- Presentation skills
- Employee assistance programme
- Employee discount
14d
Crew Accommodations Agent
Corpay —Hounslow
- 12 hour shift
- Microsoft Powerpoint
- Microsoft Word
- Spanish
- Life insurance
Quick apply
Airport Services Duty Supervisor - London Heathrow
Qatar Airways —London
- Computer literacy
- English
- Bachelor's degree
9d
Reservation Supervisor
Reservation —London
- £31,157 a year
- Full-time
- Hospitality
- Hotel
- Supervising experience
- Employee discount
- Referral programme
Quick apply
7d
Reservations Agent - FTC
The Hoxton —London
- Full-time
- Spanish
- Hotel experience
- Life insurance
Quick apply
8d
LRS - Support Team Receptionist
Lexington Catering —London
- £29,580 a year
- Full-time
- Hospitality
- Customer service
- Front desk
Quick apply
7d
Night Manager
Radisson Hotel Group —West Drayton
- £34,265.72 a year
- Full-time
- Hotel
- Organisational skills
- Front desk
- Employee discount
Quick apply
Head Host/ess
Thesleff Group —London
- £18 an hour
- Full-time
- Hospitality
- Bar
- Organisational skills
Quick apply
11d
Front Office Supervisor
Crowne Plaza Docklands —London
- £27,100 a year
- Full-time
- Maintenance
- Hotel
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
General Manager in Training
Mare Street Market King's Cross —London
- £45,000 - £50,000 a year
- Full-time
- Hospitality
- Management
- Customer service
- Store discount
- Health & wellbeing programme
Quick apply
4d
Supervisor
Soraya Restaurant —London
- £43,745 - £46,245 a year
- Full-time
- Bar
- Culinary experience
- IT
- Employee assistance programme
- Employee discount
Quick apply
Receptionist
NoMad Hotel —London
- £16.90 an hour
- Full-time
- Hotel
- Hotel experience
- Annual leave
- Employee discount
Quick apply
Front Office Supervisor
AccorHotel —London
- Full-time
- Bar
- Hotel
- Employee discount
Quick apply
Front Office Supervisor
Marriott International, Inc —London
- Weekend availability
- English
- Hotel
- Guest services
Supervisor
Lagana Restaurant —London
- £43,745 - £46,245 a year
- Full-time
- Bar
- Restaurant
- Employee assistance programme
- Employee discount
Quick apply
Keyholder (Supervisor) (M/F) - Permanent - London
Sézane —London
- Full-time
- Sales
- Customer service
Quick apply
Food and Beverage Supervisor
The Cura - Food & Beverage —London
- £30,000 a year
- Full-time
- Bar
- Sales
- Hotel
- Employee discount
Quick apply
8d

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Reservations Supervisor

Reservations
Windsor

Quick apply

Job details

Part-time | Full-time
£31,000 a year

Benefits

Cycle to work scheme
Gym membership
Enhanced maternity leave
Enhanced paternity leave
On-site parking

Qualifications

Customer service
Communication skills

Full job description

Who we are

The Sutton Hotel Collection is part of Sir Richard Sutton Ltd, a family-owned business, where our people are our family. We recognise how much our people invest in us, in turn, we offer exceptional learning opportunities, as well as best in class benefits for our team. We give you the opportunity to grow within an organisation committed to excellence, people development and building a beautiful legacy for the future. We aim to create environments where teams feel supported, trusted and proud of the experience they create together.

The Opportunity

We’re looking for a capable and service-focused Reservations Supervisor to support the smooth daily running of our Central Reservations Department.

This is a hands-on role for someone who enjoys supporting a team, solving problems, and delivering a professional guest experience across every enquiry and booking. You’ll help coach colleagues, maintain high operational standards, and support revenue and conversion performance across the Sutton Hotel Collection.

What You’ll Be Doing

Supervising the day-to-day activity of the Central Reservations team, ensuring enquiries are handled promptly, professionally, and in line with SRSL standards
Acting as the first point of contact for team queries, escalating operational or performance matters where needed
Supporting rota planning, absence cover, daily task allocation, and response time targets
Coaching new and existing team members through on-the-job training, feedback, and support
Handling complex or escalated customer queries and complaints with clear, timely communication
Reviewing call quality, email handling, reservation accuracy, and team performance to identify areas for improvement
Supporting revenue and conversion targets through upselling, sales initiatives, and accurate reservations processes
Maintaining strong working relationships with hotel teams, Reception, Sales, and wider departments to support smooth guest arrivals and accurate information sharing

Who We’re Looking For

Experience in a reservations or front office role within hotels, ideally in a multi-property environment
Strong customer service and communication skills, with a professional and informed approach
Experience coaching, supporting, or supervising others in a team setting
Good attention to detail, especially when handling customer data, bookings, deposits, and financial information
Confidence using hotel systems such as Infor, ResDiary, Duetto, SynXis, or similar
Commercial awareness and an understanding of revenue management principles
An organised, proactive approach, with the ability to prioritise and adapt to changing business needs
A positive, collaborative style, with the confidence to lead by example

This role is a fixed-term 1-year contract to support our team as maternity cover.

Why Join Us?

At SRSL, you’ll be joining a supportive and collaborative team. We offer:

Opportunities to learn, grow, and develop
Strong values and a commitment to wellbeing
A caring, inclusive working environment
The chance to make a meaningful impact in your role

You’ll be part of a business that values people and invests in their success.

Our Benefits:

Here are some of the benefits you will receive, when you join us:

Free and discounted hotel breaks - From the first day of service, you can benefit from a free break of one/two days in any Sutton Hotel Collection hotel, in a 12-month period. Additionally you, your family and your friends are also entitled to discounted stays across all of our hotels and dining in our restaurants.
Heka benefits platform – your access to Heka begins from day one and is pre-loaded with a balance of £150 to use against a wide range of wellness focussed products, experiences and schemes including health cash plans and gym memberships.
Salary sacrifice schemes including cycle to work, tech and electric vehicles (T&Cs apply)
Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)
Loyalty awards, annual social and celebration events.
Learning and Development - An extensive range of training opportunities are available to facilitate your personal development.
Wisdom Wellbeing - A confidential service offering CBT therapy, up-to-date information, support and advice on a broad range of subjects.
Subsidised Learning Courses - We encourage your learning and development so would like to contribute to courses you would like us to explore.

We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, and complimentary on-site parking (where available).

Our Values

Everything we do is shaped by our four values: Purposeful, Excellent, Able, and Knowledgeable. These guide how we work with each other, support our guests and customers, and contribute to the long-term success of SRSL.

Diversity, Equity & Inclusion (DE&I)

We welcome applicants from all backgrounds and experiences. If you need adjustments at any stage of the recruitment process, please let us know — we are happy to support you.

Our ESG Commitment

SRSL is committed to responsible and sustainable operations. All colleagues contribute to creating a positive environmental and social impact across our business.

Right to Work

All applicants must have the right to work in the UK. We will ask for proof of this during the recruitment process.

INDHEADOFFICE

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