Customer success manager Work, Jobs in Ferndown, Dor (with Salaries)

Customer Success Manager
Nourish Care —Bournemouth
- Hybrid work
- Travel
- Time management
- Annual leave
- Employee assistance programme
12d
Customer Experience Manager (Contact Centre Manager)
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Management
- Analysis skills
- Continuous improvement
Quick apply
9d
Sales Centre Manager
Bidfood —Salisbury
- £47,500 a year
- Sales
- Continuous improvement
- Driving
- Employee discount
Lettings Negotiator
Churchill Retirement PLC —Ringwood
- Full-time
- English
- Microsoft Office
- Computer skills
- Employee assistance programme
Sales Lead Coordinator
NORMAN MOTORS —Bournemouth
- £28,000 - £34,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Employee discount
- Referral programme
Quick apply
7d
Business Development Manager (BDM) - Poole- Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Poole
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Territory Manager
IQVIA —Poole
- Presentation skills
- No degree
- Organisational skills
- Annual leave
- Employee assistance programme
Call Centre Supervisor
Churchill Retirement PLC —Ringwood
- Overtime
- English
- Microsoft Office
- Analysis skills
- Annual leave
- Employee assistance programme
Branch Manager
Leightons Opticians & Hearing Care —Christchurch
- £34,505 - £41,200 a year
- Management
- Communication skills
- Employee discount
- Gym membership
Account Manager
I-Fulfilment —West Highcliffe
- £37,500 - £40,000 a year
- Full-time
- Organisational skills
- Communication skills
Quick apply
7d
Store Manager
Southern Coop —Bournemouth
- £32,000 a year
- Temporary
- Management
- Store discount
- Annual leave
Duty Manager
Iceland —Christchurch
- £11.60 - £12.71 an hour
- Part-time
- Retail management
- Employee discount
- Referral programme
Branch Manager
Roofing Gear —Poole
- Full-time
- Management
- Sales
- Customer service
- Annual leave
- Employee discount
Quick apply
12d
Account Manager Glenigan
Hubexo —Bournemouth
- Full-time
- Hybrid work
- Negotiation
- Employee assistance programme
Quick apply
Commercial Account Handler
Howden Group Holdings —Bournemouth
- Full-time
- Hybrid work
- Employee discount
Retail Store Manager Designate
Superdrug —Poole
- Up to £34,350 a year
- Weekend availability
- Customer service
- Travel
- IT
- Store discount
- Annual leave
Bid & Proposal Manager
Callen-Lenz —Salisbury
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Management
- Annual leave
12d
Resolution and Continuous Improvement Specialist
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Communication skills
Quick apply
9d
Agricultural Sales Representative
Hunt Forest Group —Dorchester
- £65,000 a year
- Full-time
- Sales
- Travel
- Free parking
- Sick pay
Contact Centre Director
Churchill Retirement PLC —Ringwood
- Customer service
- Continuous improvement
- Leadership
2d

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Customer Success Manager

Nourish Care
Bournemouth

Apply Now

Job details

12 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance
Enhanced maternity leave

Qualifications

Time management

Full job description

Our Purpose

At Nourish Care Systems we are currently expanding our Revenue team following our accelerated growth. Reporting to the Head of Customer Success, the Customer Success Manager will play a crucial role within Nourish Care.

As a current market leader, with over 44,000 service users receiving support, Nourish Care provides a digital solution to the health and social care sector which enhances the process of recording, analysing, and sharing of information.

As an employer, we offer all the support and development our employees need to grow their skills and expertise and we foster a culture of collaboration and contribution.

About the Job

As a Customer Success Manager at Nourish, you will play a pivotal role in ensuring our clients achieve value when using our solution. You will care deeply about our relationships with customers and work collaboratively with them to understand and fulfil their needs. As well as owning renewals for your customers, you will be tasked with identifying growth opportunities within you customer base. You will be responsible for a book of smaller, independent homes who use Nourish. Your ultimate goal will be to ensure those customers are using Nourish in the best way possible, and they are getting value from our solution. To do this, you will need to work cross-functionally with different teams, and be data driven.

The role and your responsibilities

Ensure that all customers are receiving the correct level of engagement with Nourish, based on their type of Organisation
Negotiate renewals and expanded use of our services, working with the Sales Team as appropriate
Deliver strategic level reviews
Contribute to improving both internal and customer facing processes with a view to improving customer experience
Build your personal profile and domain knowledge within the sector
Ensure complete and accurate recording of customer data in our CRM system
Work cross-functionally with sales, product, support teams to deliver an outstanding customer experience

Personal Profile

A passion for how we care for people in society. This may be from work experience or from experiences in your personal life. What matters is that you feel connected with our goals as a business to make care better. Clinical experience desirable
A process mindset, able to design effective ways of working for our team
The intellect to solve problems and find a way to achieve your goals
A strong work ethic, always able to organise effectively, work within a team and take accountability for your own actions and results
A consultative approach, with excellent active listening skills, a humble style and a willingness to learn

Required experience

2+ years in a customer facing role – ideally Customer Success
Ideally experience working for a fast growing business
Experience working in Customer Success at scale (you will be owning 200+ customers)
Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
Enjoys working closely with customers to ensure complete satisfaction
Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
Willing and able to travel

As an employer, we offer all the support and development our employees need to grow their skills and expertise and we foster a culture of collaboration and contribution.

Nourish Benefits:

25 Days paid leave + Public holidays
Private Medical Insurance
Group Life Assurance
Dental Cover
Optical Cover
Enhanced Maternity leave
Pension Contribution
Employee Assistance Programme
Birthday Day off
and many more.....

Apply Now

Refine Your Search

customer success manager jobs in ferndown, dor

Customer Success Manager

Customer Experience Manager (Contact Centre Manager)

Sales Centre Manager

Lettings Negotiator

Sales Lead Coordinator

Business Development Manager (BDM) - Poole- Circa 41k Package - 53k OTE Uncapped

Territory Manager

Call Centre Supervisor

Branch Manager

Account Manager

Store Manager

Duty Manager

Branch Manager

Account Manager Glenigan

Commercial Account Handler

Retail Store Manager Designate

Bid & Proposal Manager

Resolution and Continuous Improvement Specialist

Agricultural Sales Representative

Contact Centre Director

I want to receive the latest job alerts for customer success manager in ferndown, dor

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