User experience Work, Jobs in Fernhurst, Wsx (with Salaries)

Service Desk Engineer
CYAN Solutions Ltd —Waterlooville
- £28,000 a year
- Weekend availability
- Hybrid work
- Windows
- SharePoint
- IT
- Free parking
- Health & wellbeing programme
Quick apply
12d
Welfare Support Officer
Supreme Facilities LTD —Portsmouth
- £14.50 an hour
- Full-time
- English
- Mentoring
- In-person
- Health & wellbeing programme
- Life insurance
Quick apply
1st Line IT Support Engineer
Fentons Business IT Solutions —Littlehampton
- £23,000 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Windows
- Work from home
- Referral programme
Quick apply
3d
Administration Officer - Highways
Civic Recruitment Limited —Chichester
- £17.26 an hour
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Youth Mentor
The Sid Youth CIC —Worthing
- £26,000 - £27,000 a year
- Full-time
- Experience working with children
- In-person
- Free parking
- Flexitime
Quick apply
5d
Fundraising and Marketing Assistant
Off The Record (South East Hampshire) —Havant
- £16,268 - £16,871 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
Quick apply
Recovery Coordinator
Change Grow Live —West Sussex
- £27,861.26 - £32,002.35 a year
- IT
- Time management
- Annual leave
- Employee discount
Wellbeing and Activities Coordinator
CHD Living —Hindhead
- £13.79 - £14.29 an hour
- Part-time
- English
- Driving
- In-person
- Free parking
- Store discount
Quick apply
4d
Training and Support SME (Military)
CGI —Leatherhead
- Full-time
- Hybrid work
- Military
- Agile
- Communication skills
Quick apply
Sage ERP Software Support Consultant (Finance)
Mysoft —Fleet
- Full-time
- Hybrid work
- Microsoft Excel
- Software troubleshooting
- Customer service
- Free parking
- Employee assistance programme
Quick apply
Customer Success Manager
Mysoft —Church Crookham
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Salesforce
- ERP systems
- Free parking
- Employee assistance programme
Quick apply
5d
Application Support Analyst
Leidos —Farnborough
- £28,800 - £33,900 a year
- Full-time
- Oracle
- Windows
- IT
- Annual leave
- Work from home
13d
PMO Analyst
Leidos —Farnborough
- £34,800 - £43,500 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Work from home
Part Time Administrator/Care Coordinator
Richmond Surgery, Fleet (NOT LONDON) —Fleet
- £24,000 - £28,000 a year
- Part-time
- Microsoft Outlook
- Administrative experience
- Organisational skills
- Free parking
Quick apply
11d
Site Assistant
Bohunt School Liphook —Liphook
- £27,780 - £29,218 a year
- Weekend availability
- Maintenance
- Electrical experience
- Plumbing
- Annual leave
Quick apply
Graduate Product and Operations Co-Ordinator (AI Healthcare Technology)
Rudgwick Medical Centre —Horsham
- £25,420 - £30,000 a year
- Part-time
- Social media management
- Organisational skills
- Software development
- Free parking
Quick apply
10h
Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off
Codestone —Basingstoke
- Weekend availability
- Hybrid work
- Management
- Customer service
- Windows
Funeral & Memorial Consultant
Southern Coop —Liss
- £13.40 an hour
- Part-time
- Microsoft Office
- Administrative experience
- Travel
- Employee assistance programme
- Employee discount
Tenancy Enforcement Officer-Full time
Mole Valley District Council —Dorking
- Up to £41,642 a year
- Full-time
- Hybrid work
- Presentation skills
- In-person
- Free parking
- Store discount
7d
IT Support - Trainee
ramsac —Guildford
- £26,000 - £27,000 a year
- Hybrid work
- Azure
- Customer service
- Microsoft Office
Quick apply

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Service Desk Engineer

CYAN Solutions Ltd -
Waterlooville

Quick apply

Job details

Full-time
£28,000 a year
12 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Additional leave
Company pension
Work from home
Employee assistance programme
Private medical insurance
Life insurance
Referral programme
On-site parking

Qualifications

Driving Licence
Windows
ITIL
SharePoint
IT
Help desk
VPN

Full job description

Overview

We are looking for a dependable and customer focused Service Desk Engineer to join our Service Desk function.

This role sits at the front line of CYAN’s service delivery model. You are often the first point of contact for our customers and therefore play a central role in shaping their experience with us. Your work directly influences confidence, stability and trust.

The Service Desk Engineer is responsible for delivering consistent, structured first line support across our managed services. You will resolve incidents and service requests within your defined scope, follow established processes with confidence, and ensure clear communication throughout the lifecycle of each ticket.

This is not a reactive or improvisational role. It is built around stability, clarity and dependable execution. You will operate within a defined service management framework, escalate appropriately when required, and contribute to a predictable and well organised service environment.

The position also participates in a rota that provides out of hours support coverage, including evenings and weekends, ensuring customers continue to receive dependable service when required.

Above all, you will help ensure that our customers experience calm, structured ownership rather than noise or uncertainty.

Key Responsibilities

Front Line Service and Customer Experience

Act as a primary point of contact for customers, providing professional and reassuring support across incidents and service requests
Take ownership of tickets within your defined scope, ensuring clear updates and steady communication from initial contact through to resolution or escalation
Deliver support in a way that reflects CYAN’s values of clarity, responsibility and calm delivery
Ensure customers understand what is happening, what is being done, and what to expect next

Incident and Request Management

Diagnose and resolve first line incidents and service requests efficiently and consistently
Follow defined incident, request and escalation processes with discipline and confidence
Accurately log, categorise and document all activity to maintain visibility and control within the Service Management System
Escalate complex or out of scope issues to Technical Services in a structured and timely manner, providing clear handover information
Contribute to reducing repeat demand by identifying patterns and raising recurring issues appropriately

Service Stability and Process Discipline

Maintain quality and consistency in all routine responsibilities, requiring minimal supervision for standard work
Operate within defined service levels and performance expectations, contributing to overall Service Desk performance
Support joiner, mover and leaver processes in line with documented standards
Adhere to CYAN’s policies, controls and frameworks, including proportionate alignment with ISO and information security requirements

Team Contribution and Continuous Improvement

Contribute to team stability by supporting colleagues and sharing knowledge within your defined area
Participate in team meetings, service reviews and improvement discussions where appropriate
Highlight opportunities to improve clarity, reduce unnecessary effort and strengthen front line service delivery
Maintain professional development within your defined scope to remain fully productive and confident in your responsibilities

Additional Responsibilities: Information Security

As part of this role, you are expected to follow and uphold CYAN’s Information Security Management System in line with ISO requirements. This includes adhering to documented processes, protecting the confidentiality and integrity of customer information, and reporting potential risks or incidents in accordance with established procedures.

Required Skills and Experience

Proven experience in a first line Service Desk or Helpdesk role within an MSP or IT services environment
Strong working knowledge of Microsoft 365 environments, including user administration and common troubleshooting scenarios
Experience handling incidents and service requests within a structured ticketing system
Clear understanding of escalation boundaries and the importance of defined ownership
Demonstrable ability to follow documented processes and maintain accurate records
Experience communicating with users in a professional, calm and structured manner
Comfortable working within defined service levels and performance expectations

Desirable

Exposure to IT service management frameworks such as ITIL
Experience working in an environment aligned to ISO or formal service management standards

Personal Attributes

Dependable and consistent, delivering routine responsibilities independently within defined scope
Calm and measured, particularly when handling customer queries or incidents
Customer focused, with a genuine interest in creating clarity and reassurance
Structured and disciplined in approach, comfortable working within established processes
Comfortable escalating when required rather than overreaching technically
Clear communicator who speaks plainly and avoids unnecessary complexity
Accountable for your work and comfortable taking ownership of outcomes within your responsibility
Committed to maintaining stability, quality and team cohesion rather than seeking individual recognition

Benefits

Company Pension Scheme
Life Assurance
Private Healthcare
Professional Growth Opportunities
Generous Holiday Allowance (28 days including bank holidays, with additional days for continued service)
Special Leave for birthdays and Christmas
On-site Parking
Volunteer Days
Employee Assistance Programme
Casual Fridays with complimentary breakfast and an afternoon beer
Hybrid Working

Sound Like You?

Join #teamCYAN, where your work will directly contribute to a company that cares about accountability, people and long-term impact. This is your opportunity to truly make a difference, not just fill a role. If you're ready to roll up your sleeves and make your mark, we’d love to hear from you!

Who We Are

At CYAN, we support organisations that need more from their IT partner. Since 2004, we have helped clients bring clarity and structure to technology that has become critical to their day-to-day work, reducing pressure and helping them make confident decisions. The same principles guide how we work as a business, with a strong commitment to integrity, inclusivity, sustainability, and the values behind B Corp.

Diversity and Inclusion

We are committed to building a workplace where people feel respected, supported, and able to contribute fully. We welcome applications from people of all backgrounds and believe a broader range of perspectives leads to better thinking, better decisions, and a stronger team. We want everyone at CYAN to feel safe speaking openly, sharing ideas, and raising concerns. Our aim is to maintain an inclusive environment where people are valued for who they are and given a fair opportunity to do well.

How to Apply

If you'd like to join #teamCYAN, we'd love to hear from you.

Please complete your application via our recruitment portal:

https://hr.breathehr.com/v/service-desk-engineer-45668

Job Type: Full-time

Pay: £28,000.00 per year

Benefits:

Additional leave
Casual dress
Company pension
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Private medical insurance
Referral programme
Work from home

Application question(s):

Successful completion of Apprenticeship within IT

Experience:

IT service support: 1 year (required)

Licence/Certification:

Driving Licence (required)

Location:

Waterlooville PO7 7YH (preferred)

Work Location: Hybrid remote in Waterlooville PO7 7YH

Quick apply

Refine Your Search

user experience jobs in fernhurst, wsx

Service Desk Engineer

Welfare Support Officer

1st Line IT Support Engineer

Administration Officer - Highways

Youth Mentor

Fundraising and Marketing Assistant

Recovery Coordinator

Wellbeing and Activities Coordinator

Training and Support SME (Military)

Sage ERP Software Support Consultant (Finance)

Customer Success Manager

Application Support Analyst

PMO Analyst

Part Time Administrator/Care Coordinator

Site Assistant

Graduate Product and Operations Co-Ordinator (AI Healthcare Technology)

Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off

Funeral & Memorial Consultant

Tenancy Enforcement Officer-Full time

IT Support - Trainee

I want to receive the latest job alerts for user experience in fernhurst, wsx

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