Customer contracts manager Work, Jobs in Fintry, Stg (with Salaries)

Mobile Contract Manager - Soft Services
BAM UK & Ireland —Kilsyth
- Weekend availability
- Business development
- Continuous improvement
- Team management
Compliance Manager
OCS Group —Hillington
- Monday to Friday
- Microsoft Excel
- Microsoft Office
Quick apply
Housing Repairs Manager (Full Time) (Permanent)
Renfrewshire Council —Paisley
- £51,647 - £54,786 a year
- Microsoft Word
- Computer literacy
- Continuous improvement
9d
Service Desk Team Leader - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Organisational skills
- Contracts
- Training & development
Sales Development Manager - Desk Based, Based anywhere in the UK
Ecolab Inc. —Glasgow
- Overtime
- Remote
- Customer service
- English
- Hotel
5d
Sales Account Manager
Clear Business —Glasgow
- £28,000 - £31,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Time management
- Employee discount
Quick apply
Service Support Manager - Direct User Support
NHS Scotland —Paisley
- £52,845 - £61,466 a year
- Full-time
- Hybrid work
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
13d
Human Resources Administrator (UK)
Sign Language Interactions Ltd —Glasgow
- £27,000 - £29,000 a year
- Microsoft Office
- Databases
- Administrative experience
- Employee assistance programme
- Sick pay
Quick apply
13d
Regional Guest Services Manager - Scotland & Ireland
Portico Corporate Reception Management —Glasgow
- £42,000 a year
- Full-time
- Continuous improvement
- Travel
- Training & development
- Annual leave
- Life insurance
Quick apply
13d
Television Licence Field Officer
Capita —Glasgow
- £31,650 a year
- Weekend availability
- Computer literacy
- Communication skills
- Flexible schedule
6d
Senior Complex Enquiries Specialist
Nationwide Building Society —Glasgow
- £32,000 a year
- Full-time
- Continuous improvement
- Communication skills
6d
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Glasgow
- £3,800 a month
- Full-time
Quick apply
Senior Operations Manager
Smart Utilities Scotland Limited —Denny
- £50,000 - £71,000 a year
- Full-time
- Civil engineering
- Management
- Supervising experience
- Free parking
Quick apply
8d
Trade Finance & Foreign Exchange Product Owner
Nationwide Building Society —Glasgow
- £80,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Leadership
Operations Manager
RAD Hotel Group —Glasgow
- Full-time
- Hotel
- Budgeting
- Leadership
Quick apply
Service Support Co-ordinator
NHS Scotland —Glasgow
- £31,537 - £34,303 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Administrative experience
- Annual leave
- Employee assistance programme
22h
Pre-Contracts Manager / Senior Pre-Contracts Manager
AmcoGiffen —Cumbernauld
- £75,000 - £100,000 a year
- Full-time
- Civil engineering
- Management
- Continuous improvement
- Life insurance
Quick apply
Business Process Manager - Shared Service Centre Workstream
William Grant & Sons —Cumbernauld
- Continuous improvement
Maintenance Planner
KSD Support Services Ltd —Glasgow
- Up to £30,000 a year
- Full-time
- Writing skills
- Computer skills
- In-person
Quick apply
Route Crime Manager
Network Rail —Glasgow
- £46,701 - £56,963 a year
- Full-time
- Budgeting
- Communication skills
- Negotiation
6d

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Mobile Contract Manager - Soft Services

BAM UK & Ireland -
Kilsyth

Apply Now

Job details

Permanent

Benefits

Company pension

Qualifications

Contract management
Fiscal management
Driving Licence
Client engagement
Stakeholder liaison
Facilities management
Microsoft Office Suite
Complaint handling
Cost control
Performance management
Business development
Quality assurance
Continuous improvement
Continuous improvement cycles oversight
Team management
Risk management
Organisational skills
Relationship management
Contracts
Management reporting
Professional development mentoring
Internal quality assurance
Contract administration
Time management

Full job description

Building a sustainable tomorrow

BAM UK & Ireland is recruiting a Mobile Contract Manager - Soft Services based out of our offices in Kilsyth and covering multiple client sites within the designated region of Scotland predominately the central belt and surrounding areas. Working 37.5 hours per week Monday to Friday.

The Mobile Soft Services Contract Manager is responsible for the operational delivery, H&S, compliance, and commercial performance of multiple soft services contracts across a diverse portfolio of client sites. The role ensures that cleaning, security, waste management, reception, and other support services are delivered safely, efficiently, and to agreed service levels.

Making Possible

Key Responsibilities
Operational Management:

Deliver a first class cleaning service looking at ways to maximise efficiencies, performance and turnover
Produce performance reports against contractual and strategic performance indicators.
Manage the day-to-day delivery of multiple soft services contracts across various locations.
Ensure all services are delivered in accordance with contractual requirements, KPIs, and SLAs.
Conduct regular site inspections, quality audits, and compliance reviews.
Develop and implement service improvement plans to enhance operational performance.
Respond promptly to operational issues, emergencies, and client escalations.
Manage a diverse team across a multiple accounts / locations.
Review of supply chain partners to meet service needs.
Explore alternative procurement methods to improve service delivery

Client Relationship Management:

Build and maintain strong working relationships with clients and stakeholders.
Attend regular contract review meetings and present performance reports.
Identify opportunities to improve service delivery and add value for clients.
Resolve complaints professionally and implement corrective actions where necessary.

Financial Management:

Manage contract budgets to ensure profitability and cost control.
Monitor labour costs, consumables, and subcontractor expenditure.
Identify efficiencies and cost-saving initiatives without compromising service quality.
Support contract mobilisation, renewals, and business growth opportunities.
Identify contract risks and work closely with the commercial team to proactively manage and mitigate risk

Health, Safety & Compliance:

Ensure full compliance with Health & Safety legislation and company policies.
Complete and maintain risk assessments, method statements and COSHH documentation
Maintain compliance with relevant industry standards and client-specific requirements.
Promote a positive safety culture across all sites.

People Management:

Recruit, develop, and manage site supervisors and operational teams.
Ensure adequate staffing levels and resource planning across the contract portfolio.
Conduct performance reviews, coaching, and regular one-to-one meetings.
Support employee engagement and promote high standards of customer service.
Manage absence, disciplinary, grievance, and performance matters in line with company procedures.
Encourage, coach, mentor and manage the effective performance of people and develop them to meet the contract requirements.
Oversee the training and development of teams through BICSc standards and accreditation, and to ensure health, safety and quality standards are maintained

Quality & Performance:

Monitor service quality through audits and performance data.
Drive continuous improvement initiatives across all contracts.
Ensure contractual documentation is maintained accurately.

You will also be responsible for business performance, meeting targets including achievement of budget and seeking new business opportunities within your area of responsibility. Working within a Facilities Management environment, the Contract Manager will build strong client relationships, lead and develop operational teams, drive continuous improvement, and ensure contractual obligations are consistently achieved while maximising profitability.

What’s in it for you?

In addition to an attractive salary we offer a significant benefits package including an electric car or car allowance, contributory pension, BUPA, life assurance, 26 days holiday (plus bank holidays), gym subsidy, BAM social club membership and many more exciting benefits.

What do you bring to the role?

Skills & Experience
Essential

Proven experience managing multiple soft services contracts within a Facilities Management environment.
Strong knowledge of cleaning, security, waste management, and other soft FM services.
Experience managing multi-site operations.
Excellent client relationship and stakeholder management skills.
Strong financial and commercial awareness with budget management experience.
Good understanding of Health & Safety legislation.
Excellent organisational and time management skills.
Excellent customers service and people management skills
Full UK driving licence.
Proficient in Microsoft Office, including Excel, Word, and Outlook.

Desirable

IOSH Managing Safely or NEBOSH qualification.
Experience within healthcare, education, commercial, retail, or public sector FM.
Experience mobilising new contracts.

Working Conditions

Frequent travel between client sites.
Flexibility to work occasional evenings or weekends to support operational requirements.
Participation in an on-call rota where required.

About BAM

Building a sustainable tomorrow. That’s our mission and our promise at BAM. It’s how we engineer vital infrastructure and construct high-quality buildings as one of the largest construction companies in Europe.

We strive to create an environment where everybody feels welcome and valued. We’re on an exciting journey to employ the best talent to join us regardless of social background, race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics.

The application process

BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at anytime you feel you may need any reasonable adjustments, do not hesitate to speak with one of our team, and we will do our best to support you. "Join us in Making Possible"

Closing date for applications is Friday 7th August 2026.

IND1

Apply Now

Refine Your Search

customer contracts manager jobs in fintry, stg

Mobile Contract Manager - Soft Services

Compliance Manager

Housing Repairs Manager (Full Time) (Permanent)

Service Desk Team Leader - Glasgow Head Office

Sales Development Manager - Desk Based, Based anywhere in the UK

Sales Account Manager

Service Support Manager - Direct User Support

Human Resources Administrator (UK)

Regional Guest Services Manager - Scotland & Ireland

Television Licence Field Officer

Senior Complex Enquiries Specialist

JUNIOR SALES CONSULTANT

Senior Operations Manager

Trade Finance & Foreign Exchange Product Owner

Operations Manager

Service Support Co-ordinator

Pre-Contracts Manager / Senior Pre-Contracts Manager

Business Process Manager - Shared Service Centre Workstream

Maintenance Planner

Route Crime Manager

I want to receive the latest job alerts for customer contracts manager in fintry, stg

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