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receptionist – jobs near fisherrow, eln

Event support / Co-ordinator

Edinburgh Training & Conference Venue -
Edinburgh

Quick apply

Job details

Permanent | Full-time
From £13.45 an hour

Benefits

Discounted or free food
Company events

Qualifications

CRM software
Google Suite
Google Docs
Report writing
Client engagement
Front desk
Event planning assistance
Customer interaction
Guest services
Communication skills

Full job description

Event Support & Coordinator

Location: Edinburgh

Reports to: Operations Manager

Role Overview

The Event Support & Coordinator plays a key role in ensuring the successful delivery of events hosted at the venue. The role combines front-of-house customer service, event coordination, and hands-on operational support to provide an outstanding experience for clients and delegates.

The postholder will gather and manage event information, maintain accurate records within the CRM system, support clients throughout their events, and ensure all services delivered are correctly documented for invoicing purposes.

Key Responsibilities

1. Event Support

Welcome clients and delegates, ensuring all visitors are signed in and directed appropriately.
Manage front-desk enquiries, answer telephone calls, and take accurate messages.
Assist clients with general requests, including arranging taxis, photocopying, and handling lost property enquiries.
Provide ongoing support during events, including refreshing beverage stations, preparing buffet lunches, and responding promptly to client needs.
Ensure all client-facing areas, including the coffee lounge, buffet areas, and restaurant, consistently meet the venue’s quality standards.
Produce and maintain weekly operational and event reports.

2. Event Coordination

Obtain signed booking forms for all events as early as possible.
Ensure booking documentation accurately reflects all services and chargeable items associated with each event.
Liaise with clients to gather all information required for successful event delivery, including:
Event title
Event timings (start, finish, breaks, and lunch)
Event leader/contact name
Final delegate numbers
Materials or equipment requirements
Record all event details accurately within the CRM system.
Coordinate with colleagues to confirm that venue and operational requirements can be delivered effectively.
Update booking documentation whenever additional chargeable items are requested and obtain client approval.
Ensure a final signed booking form is completed for every event, enabling accurate invoicing and billing.

Person Specification

Customer Focus

Friendly, professional, and approachable with a genuine passion for delivering outstanding customer service.
Able to build positive relationships with clients, delegates, and colleagues.

Communication

Strong verbal and written communication skills.
Confident interacting with people at all levels.

Organisation & Attention to Detail

Highly organised with excellent attention to detail.
Able to manage multiple tasks, maintain accurate records, and follow processes consistently.

Initiative & Drive

Proactive, energetic, and self-motivated.
Able to work independently and take ownership of responsibilities.

Teamwork & Flexibility

A collaborative team player who contributes positively to the wider team.
Flexible and willing to support different areas of the business as required.

Technical Skills

Google Workspace tools, including Google Drive, Docs, Sheets, and Calendar.
Comfortable using CRM and event management systems.

Additional Information

This is a predominantly client-facing role combining reception duties, event coordination, and hands-on event support. The successful candidate should be comfortable spending a significant proportion of their day away from thetheir desk, moving around the venue to support clients, delegates, and event delivery.

As a customer-focused conference and training venue, flexibility is essential. Employees may be required to undertake additional duties, consistent with the level and purpose of the role, to support the effective operation of the business.

Pay: From £13.45 per hour

Benefits:

Company events
Discounted or free food

Ability to commute/relocate:

Edinburgh EH1 1SU: reliably commute or plan to relocate before starting work (required)

Work authorisation:

United Kingdom (required)

Location:

Edinburgh EH1 1SU (required)

Work Location: In person

Quick apply

Refine Your Search

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I want to receive the latest job alerts for receptionist – in fisherrow, eln

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