Customer relations Work, Jobs in Gloucester, Gls (with Salaries)

Client Relations Assistant
Holland Cooper —Cheltenham
- £26,500 a year
- Full-time
- CRM software
- Salesforce
- Continuous improvement
- Store discount
- Employee assistance programme
Quick apply
Client Relations Assistant (Fixed Term Contract)
Holland Cooper —Cheltenham
- £26,500 a year
- Temporary
- CRM software
- Salesforce
- Continuous improvement
- Store discount
- Employee assistance programme
Quick apply
Employee Relations Advisor-12-Month FTC
Moog Inc. —Tewkesbury
- Full-time
- Continuous improvement
- Human resources
- Organisational skills
- Annual leave
HR Generalist
Just Go Holidays —Cheltenham
- Part-time
- Microsoft Office
- Human resources
- Recruiting
- Employee discount
- Sick pay
Quick apply
11d
Customer Relations, E-commerce & Studio Manager
Shibumi —Stroud
- £30,000 - £34,000 a year
- Part-time
- Management
- Supervising experience
- In-person
- Free parking
- Employee discount
Quick apply
4d
International Recruitment Operations Manager
University of Worcester —Worcester
- £31,236 - £37,694 a year
- Full-time
- Databases
- University
- Continuous improvement
- Employee assistance programme
People Business Partner
Hartpury University and College —Gloucester
- £33,987 - £41,757 a year
- Full-time
- Data analysis skills
- University
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
5d
Legal Assistant
The Employment Solicitor —Worcester
- £23,000 - £25,000 a year
- Full-time
- Front desk
Quick apply
Strutt & Parker - Administrator
BNP Paribas —Cirencester
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
People Partner (12 Month FTC Maternity Cover)
Superdry —Cheltenham
- Human resources
- Recruiting
- Training & development
- Store discount
- Annual leave
Operations Clerk
Evri —Eastington
- £12.71 an hour
- Full-time
- Administrative experience
- Annual leave
People Partner (Employee Relations)
Dunelm —Worcester
- Human resources
- Leadership
- Analytics
11d
2nd Line IT Engineer
Commercial —Cheltenham
- £28,000 - £34,000 a year
- Full-time
- Hybrid work
- SharePoint
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
Senior Internal Auditor
Secret Intelligence Service —Cheltenham
- £60,998 - £62,895 a year
- Part-time
- Travel
- In-person
- Annual leave
- Work from home
Senior Programme Manager
QinetiQ —Malvern
- £85,000 - £100,000 a year
- Full-time
- Business development
- Analysis skills
- Conflict management
- Employee discount
HR Advisor
ONSIDE Independent Advocacy —Worcester
- £27,500 - £30,000 a year
- Part-time
- Recruiting
- In-person
- Communication skills
- Employee assistance programme
- Sick pay
Customer and Trading Manager - Nightshift
Sainsbury's —Cheltenham
- From £31,700 a year
- Night shift
- Customer service
- Retail management
- Leadership
- Employee discount
12d
Assistant shop manager
Sense —Gloucester
- £13 an hour
- Part-time
9d
Chemist Counter Assistant
Lygon Pharmacy —Malvern
- £13 an hour
- Part-time
- Merchandising
- Basic maths
- English
- Free parking
- Store discount
Quick apply
Account Manager - Technal
Hydro —Tewkesbury
- Remote
- CRM software
- Business development
- Travel
11d

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Client Relations Assistant

Holland Cooper -
Cheltenham

Quick apply

Job details

Permanent | Full-time
£26,500 a year

Benefits

Store discount
Cycle to work scheme
Company pension
Employee assistance programme
Employee discount

Qualifications

Live chat
CRM software
Customer service call handling
Salesforce
Internal department liaison
Complaint handling
Continuous improvement
Customer interaction
Communication skills

Full job description

Founded in 2008, Holland Cooper is a luxury British lifestyle brand renowned for its timeless design, exceptional craftsmanship, and distinctive blend of heritage and modern sophistication. With a strong focus on tailoring, premium fabrics, and elevated styling, the brand has built a loyal global following and a powerful visual identity. At Holland Cooper, creativity, attention to detail, and commercial awareness sit at the heart of everything we do.

We're looking for a Client Relations Assistant to join our team -You'll be part of a close-knit team delivering a premium, personalised experience across every customer touchpoint. If you're organised, personable, and take real pride in getting things right, we'd love to hear from you.

Key Responsibilities:

Deliver a premium, personalised customer experience across phone, email, chat and in-person interactions, meeting SLA requirements and personal KPIs.
Assist in resolving customer queries and complaints professionally, escalating complex issues to management in line with HC's tone of voice.
Support the team in monitoring and maintaining group KPIs and team objectives.
Maintain accurate client records in CRM systems and keep order statuses up to date.
Assist in the implementation and ongoing management of customer experience initiatives and process improvements, including cross-departmental communications and shared worksheets.
Support the administrative duties of the Client Relations team within the order management process.
Manage and update internal systems, working alongside departments including exports, ecommerce, warehouse and finance.
Contribute to weekly team meetings, bringing ideas for continuous improvement to the customer journey.
Maintain up-to-date knowledge of collections, product details and brand heritage through ongoing training and seasonal updates.
Contribute to individual and team KPIs, identify recurring issues, and support continuous improvement initiatives to enhance service quality.

Key Competencies/Behaviours:

Warm, professional communicator with strong interpersonal skills, comfortable across phone, email and in-person interactions.
Highly organised with the ability to multitask and manage competing priorities calmly.
Customer-centric mindset with a genuine focus on quality and responsiveness.
Accurate and detail-oriented.
Proactive and solutions-focused, able to use initiative without waiting to be asked.
A team player who is also comfortable working independently.
Adaptable and willing to learn new processes and tools quickly.
Flexible and reliable, including during extended peak trading hours.

Skills/Experience Required:

Experience in a customer service, client support or related role.
Familiarity with CRM systems and customer support tools.
Excellent verbal and written communication skills.

Benefits

Competitive salary
25 Days Holiday plus bank holidays
Have your Birthday Day off on us to celebrate you
Increased benefits with length of service (e.g. holiday, pension contributions)
Enhanced Maternity and Paternity pay
Generous staff discount and staff shop available
Fresh fruit and pastries delivered weekly
Cycle to Work Scheme
Employee Assistance Programme, including mental health support

Pay: £26,500.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer relations jobs in gloucester, gls

Client Relations Assistant

Client Relations Assistant (Fixed Term Contract)

Employee Relations Advisor-12-Month FTC

HR Generalist

Customer Relations, E-commerce & Studio Manager

International Recruitment Operations Manager

People Business Partner

Legal Assistant

Strutt & Parker - Administrator

People Partner (12 Month FTC Maternity Cover)

Operations Clerk

People Partner (Employee Relations)

2nd Line IT Engineer

Senior Internal Auditor

Senior Programme Manager

HR Advisor

Customer and Trading Manager - Nightshift

Assistant shop manager

Chemist Counter Assistant

Account Manager - Technal

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