Sector housing Work, Jobs in Gloucester, Gls (with Salaries)

Domestic and Electrical Customer Support Agent
Ecovision Asset Management —Gloucester
- £25,320 - £28,000 a year
- Full-time
- Hybrid work
- English
- Phone etiquette
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
9d
Regulation and Enforcement Manager
Gloucestershire County Council —Gloucester
- £59,329 - £68,483 a year
- English
- Team management
- Communication skills
Team Leader Private Sector Housing
Gloucestershire County Council —Gloucester
- £41,771 - £46,142 a year
- Hybrid work
- English
- Communication skills
Housing Solutions Officer
Herefordshire Council —Hereford
- £32,061 - £36,363 a year
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
6d
GDASS Independent Domestic Violence Advisor (IDVA)
GreenSquareAccord —Gloucester
- £30,553 a year
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Business Development Manager (South East)
Markey Group —Gloucester
- Full-time
- CRM software
- Customer service
- Computer literacy
- Employee assistance programme
- Employee discount
Quick apply
Multi Trade Operative
A1 Maintenance (Stroud) Ltd —Stonehouse
- £30,000 - £35,000 a year
- Overtime
- Maintenance
- Plumbing
- Referral programme
- Sick pay
Quick apply
2d
Project Support Officer
Severn Wye Energy Agency —Gloucester
- £27,223 - £30,077 a year
- Full-time
- Hybrid work
- CRM software
- Databases
- Contracts
- Annual leave
- Employee discount
Quick apply
3d
Bid Writer
HSL Compliance Limited —Ross-on-Wye
- £22,000 - £25,340 a year
- Part-time
- Remote
- Organisational skills
- Communication skills
- Time management
- Annual leave
- Sick pay
Quick apply
4d
Commercial and Roofing Customer Support Agent
Ecovision Asset Management —Quedgeley
- £25,320 - £28,000 a year
- Full-time
- Hybrid work
- Salesforce
- Hotel
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
2d
Lifestyle and Wellbeing Coordinator
Sanctuary Care —Worcester
- £13.27 an hour
- Weekend availability
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Assistant Quantity Surveyor
Mears Group —Evesham
- Up to £35,000 a year
- Full-time
- Customer service
- Computer literacy
- Driving
- Annual leave
- Employee assistance programme
Crisis Resilience and Prevention Officer
Wychavon and Malvern Hills District Council —Pershore
- £31,537 - £35,412 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
Maintenance Operative
Sanctuary Care —Worcester
- £14 an hour
- Computer skills
- Annual leave
- Employee assistance programme
Quick apply
5d
Head of Estimating
Mears Group —Gloucester
- Up to £106,000 a year
- Monday to Friday
- Remote
- Presentation skills
- Continuous improvement
- Team management
- Annual leave
- Employee assistance programme
Bank Recovery Support Worker
The Nelson Trust —Stroud
- £13.45 an hour
- Part-time
- Travel
- Communication skills
- Employee assistance programme
- Referral programme
Home Manager
Sanctuary Care —Worcester
- £58,063.56 a year
- Full-time
- Continuous improvement
- School
- Annual leave
- Employee assistance programme
Quick apply
Principal Waste Contracts Officer
Herefordshire Council —Hereford
- £40,778 - £45,092 a year
- Weekend availability
- Data analysis skills
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Handy Person
Wychavon and Malvern Hills District Council —Pershore
- £13.47 - £13.90 an hour
- Call to connect
- Communication skills
- Annual leave
- Employee discount
Sales Executive, Estimating
Kohler —Cheltenham
- Up to £30,000 a year
- CRM software
- Business development
11d

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Domestic and Electrical Customer Support Agent

Ecovision Asset Management -
Gloucester

Quick apply

Job details

Full-time
£25,320 - £28,000 a year
9 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme

Qualifications

Customer service call handling
English
Quality assurance
Data management
Customer support
Customer interaction
Phone etiquette
Communication skills
Internal quality assurance

Full job description

Domestic and Electrical Customer Support Agent

Contracted Hours: 37.5 paid hours per week between the hours of 08:00AM to 18:00PM. Reports to: SME (Subject Matter Expert) Lead – Domestic and Electrical Location: Ecovision, Pure Offices, Quedgeley, Gloucester. Salary: Competitive

About the Role

We are seeking a highly organised, detail-focused Domestic and Electrical Customer Support Agent to join our growing team.

This role is critical in supporting the planning, scheduling, and delivery of field work across domestic sites. You will work as part of a structured contact centre team under the direction of the SME Lead – Domestic and Electrical, contributing to the successful delivery of customer workflows, operational performance, and business targets.

You will work closely with field engineers, subcontractors, clients, and internal teams to ensure all activities are completed efficiently, within scope, and to a high standard.

About Ecovision

Ecovision has extensive experience designing, installing and managing distributed rooftop solar PV asset portfolios across the UK.

We have installed over 5,500 systems and currently manage over 19,000 installations across the mainland UK (63MWp capacity). Our clients are primarily Portfolio Investors, Councils, and Housing Associations.

We have a strong track record of managing long-term solar performance and work with clients to minimise operational costs while maximising renewable energy generation.

Benefits of working at Ecovision Asset Management:

Free work social events including Christmas and Summer Party
Strong team culture, our staff are our focus
Contributory pension (up to 5%) with overpayment option
Buy and carry over annual leave facility
Death in service cover
Company sickness pay
Employee Assistance programme
25 days paid holiday plus a day for your birthday, with an additional day for each year of service, up to a maximum of 30 days
Long service awards
Excellent maternity, adoption, surrogacy and paternity benefits
Rapidly growing Company with career support, defined progression structures and significant opportunity for career progression
Flexi working of hours and location that facilitates a work/life balance
Bike to work scheme

What You’ll Do

Customer & Workflow Delivery

Manage customer contacts across multiple channels including phone, email, and written correspondence
Book domestic exception and site fault visits, ensuring correct resource allocation and clear communication with customers
Coordinate and manage domestic and electrical workflows, working with in-house engineers, subcontractors, and equipment providers
Support delivery of dialler campaigns and outbound activity
Manage workflows including warranty claims, stock dispatch, work in progress, and legal administration
Review completed fieldwork to ensure billing accuracy and identify follow-on actions

Operational Support

Support field service engineers with diary management and day-to-day operational challenges
Work within defined workflows and processes, ensuring all activities meet operational and contractual requirements
Identify and flag workflow issues, inefficiencies, or risks to the SME Lead
Support the account management team with customer escalations where required

Performance & KPI Contribution

Deliver against individual and team KPIs including service appointments, workflow completion, and administrative output
Contribute to team targets including inbound answer rates, conversion rates, and service delivery metrics
Support the achievement of operational revenue targets through effective booking and workflow management
Maintain productivity levels in line with business expectations

Quality Assurance & Development

Participate in regular QA reviews, call listening sessions, and feedback discussions
Actively engage in coaching, training, and development plans led by the SME Lead
Demonstrate continuous improvement based on feedback and performance outcomes
Maintain a minimum QA standard in line with business expectations

Customer Experience & Escalations

Handle customer queries and issues at first point of contact wherever possible
Escalate complex or high-risk cases to the SME Lead in line with defined processes
Support escalation resolution through accurate information gathering and timely follow-up
Deliver a professional, clear, and customer-focused communication style at all times

Data & System Management

Maintain accurate, real-time records across all systems including Salesforce CRM
Ensure high levels of data quality across customer records, workflows, and asset information
Support data quality checks and audits where required

Team Contribution & Flexibility

Work collaboratively as part of a high-performing contact centre team
Support wider team activities during peak demand or periods of operational pressure
Be flexible in supporting inbound, outbound, and administrative workflows as required

What You’ll Need

Previous experience in a customer support or service-based role
Strong written and verbal communication skills
Highly organised with excellent attention to detail
Ability to manage multiple priorities in a fast-paced environment
Strong problem-solving skills and proactive mindset
Ability to work collaboratively within a team environment
Experience using CRM systems (Salesforce desirable but not essential)
Experience within energy, utilities, or renewables sector is advantageous

Why This Role Matters

This role is key to ensuring the successful delivery of domestic and electrical customer workflows, directly impacting customer satisfaction, operational performance, and business revenue.

Why Join Us?

Opportunity to join a growing solar PV company.

Work alongside a team of passionate and skilled professionals dedicated to sustainable energy.

Competitive salary, benefits, and ongoing professional development.

Apply today and make a tangible impact in renewable energy!

Diversity and Inclusion statement:

Ecovision are committed to ensuring diversity and inclusion within our Organisation. We strive to be a successful, caring and welcoming place for all our team members and our customers. We are committed to our equal opportunities policy and a culture of respect and understanding. We want to ensure that everyone feels included, welcome and able to be themselves and bring their authentic abilities. We are very willing to provide accessibility accommodations for applicants where required. If you are interested in applying for employment with us and in need of reasonable adjustments or assistance, please do send an email to our HR Department - [email protected]

Any offer of employment will require satisfactory references and completion of a successful 6-month probation period.

To apply:

If you wish to apply, please send a CV and covering letter to [email protected]

Pay: £25,320.00-£28,000.00 per year

Work Location: Hybrid remote in Gloucester GL2 2AT

Quick apply

Refine Your Search

sector housing jobs in gloucester, gls

Domestic and Electrical Customer Support Agent

Regulation and Enforcement Manager

Team Leader Private Sector Housing

Housing Solutions Officer

GDASS Independent Domestic Violence Advisor (IDVA)

Business Development Manager (South East)

Multi Trade Operative

Project Support Officer

Bid Writer

Commercial and Roofing Customer Support Agent

Lifestyle and Wellbeing Coordinator

Assistant Quantity Surveyor

Crisis Resilience and Prevention Officer

Maintenance Operative

Head of Estimating

Bank Recovery Support Worker

Home Manager

Principal Waste Contracts Officer

Handy Person

Sales Executive, Estimating

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