1st line support Work, Jobs in Goole, Ery (with Salaries)

1st Line Support Engineer – Layer8
Spencer Group —Kingston upon Hull
- Customer service
- Windows
- IT
1st Line Support Engineer
The Spencer Group —Kingston upon Hull
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Windows
- IT
- Free parking
Quick apply
1st Line Support Technician
Tevalis —Kingston upon Hull
- £28,000 a year
- Weekend availability
- Hospitality
- Software troubleshooting
- In-person
- Free parking
- Employee assistance programme
Quick apply
1st Line IT Engineer
Wren —Barton-upon-Humber
- £26,500 - £28,000 a year
- Hybrid work
- Software troubleshooting
- Continuous improvement
- Communication skills
- Employee discount
- Gym membership
Quick apply
IT Support Analyst -2nd Line
DFS —Doncaster
- Overtime
- Windows
- IT
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
8d
Dialler Administrator
DNA Payments —Kingston upon Hull
- Part-time
- Hybrid work
- SQL
- Travel
- Employee assistance programme
Quick apply
14d
Bar Supervisor
Brew York —York
- £13.21 an hour
- Part-time
- Bar
- Customer service
- Supervising experience
- Employee discount
Quick apply
1d
IT Apprentice
North Lincolnshire Council —Scunthorpe
- £15,435 a year
- Full-time
15h
Site Supervisor/Vegetation Management/Invasive Species
Ebsford Environmental Ltd —Castleford
- £27,253.06 - £32,703.67 a year
- Full-time
- Driving
- IT
- Annual leave
- Employee assistance programme
Quick apply
IT Technician - Apprenticeship Opportunity
Rotherham Doncaster and South Humber NHS Foundation Trust —Doncaster
- £26,299.62 - £27,476.00 a year
- Full-time
- In-person
3d
IT Desktop Engineer
Wren —Barton-upon-Humber
- Azure
- Windows
- Microsoft Office
- Employee discount
- Gym membership
Quick apply
Panel Beater & MET Technician
Revive Auto Repairs —North Ferriby
- From £20 an hour
- Full-time
- Heavy lifting
- Power tools
- In-person
Quick apply
7d
Academic Intervention Coordinator - Literacy
St Bede's Catholic Voluntary Academy —Scunthorpe
- £21,203 - £22,235 a year
- Part-time
- Leadership
- School
- Employee assistance programme
- Employee discount
Receptionist / Site Administrator
Artifex Interior Systems Limited —Scunthorpe
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Academic Intervention Coordinator - Numeracy
St Bede's Catholic Voluntary Academy —Scunthorpe
- £21,203 - £22,235 a year
- Part-time
- Leadership
- School
- Employee assistance programme
- Employee discount
Mascot & Student Content Creator Ambassador (Percy Ambassador)
Hull University Students' Union —Kingston upon Hull
- £12.71 an hour
- Weekend availability
- University
- Communication skills
- Time management
- Store discount
Quick apply
10d
Event Manager
Legends Global (Europe) —York
- Microsoft Excel
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
Quick apply
6d
Operations Performance Partner (12 month FTC)
Close Brothers —Doncaster
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
Lunchtime Supervisor
Bishop Konstant Catholic Academy Trust —Pontefract
- £24,796 a year
- Part-time
- School
Chef de Partie
Legends Global (Europe) —Beverley
- Cooking
- Annual leave
- Employee assistance programme
Quick apply

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1st Line Support Engineer – Layer8

Spencer Group -
Kingston upon Hull

Apply Now

Job details

Qualifications

TCP
ITIL Certification
Driving Licence
Customer service
GCSE
Windows
ITIL
IT support
DNS
IT
TCP/IP
Communication skills

Full job description

Job Description

Working within the Layer8 Service Desk team, you will provide 1st line IT support to customers and internal users, delivering professional, friendly and efficient technical assistance across a range of technologies.

You will be responsible for resolving day-to-day incidents and requests, maintaining accurate ticket records and escalating issues to 2nd or 3rd line support where required. The role requires strong communication, a willingness to learn and a commitment to delivering excellent customer service.

Layer8 operates using ITIL-based service management principles with a strong focus on continual service improvement, knowledge sharing and personal development. Engineers are encouraged to learn from escalated incidents, use internal knowledge bases and training resources and become an active part of the solution.

Responsibilities

Respond to customer incidents, service requests and technical queries via phone, email and ticketing systems.
Provide 1st line support for Windows devices, Microsoft 365, user accounts, printers, mobile devices and standard business applications.
Accurately log, prioritise and manage support tickets in line with service desk procedures.
Escalate complex issues to 2nd or 3rd line support with clear troubleshooting notes and supporting information.
Maintain regular communication with customers and provide updates on ticket progress.
Assist with device builds, onboarding/offboarding users, asset management and stock control.
Follow documented processes, contribute to knowledge base documentation and support continual service improvement initiatives.
Learn from escalated incidents and actively develop technical capability through training and shared knowledge.

Requirements and Qualifications

Person Specification

Strong communication and customer service skills.
Good understanding of Windows operating systems and Microsoft 365.
Logical approach to troubleshooting and problem solving.
Ability to follow procedures and maintain accurate documentation.
Positive attitude with a willingness to learn and improve.
Ability to work effectively within a busy team environment.
Basic understanding of networking concepts including TCP/IP, Wi-Fi and DNS.
Awareness of ITIL v3 service management principles desirable.

Qualifications

Essential

GCSE (or equivalent) in English and Mathematics.
Relevant IT qualification, certification or demonstrable technical experience.

Desirable

Experience working within an IT support or MSP environment.
Microsoft, CompTIA or ITIL certifications.
Basic experience with Microsoft 365 administration and endpoint support.
Full UK Driving Licence.

Apply Now

Refine Your Search

1st line support jobs in goole, ery

1st Line Support Engineer – Layer8

1st Line Support Engineer

1st Line Support Technician

1st Line IT Engineer

IT Support Analyst -2nd Line

Dialler Administrator

Bar Supervisor

IT Apprentice

Site Supervisor/Vegetation Management/Invasive Species

IT Technician - Apprenticeship Opportunity

IT Desktop Engineer

Panel Beater & MET Technician

Academic Intervention Coordinator - Literacy

Receptionist / Site Administrator

Academic Intervention Coordinator - Numeracy

Mascot & Student Content Creator Ambassador (Percy Ambassador)

Event Manager

Operations Performance Partner (12 month FTC)

Lunchtime Supervisor

Chef de Partie

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