In english Work, Jobs in Gosfield, Ess (with Salaries)

Contact Centre Officer (Headquarters, Chelmsford)
Essex Police and Kent Police —Chelmsford
- £27,204 - £29,859 a year
- Full-time
- Customer service
- Computer literacy
- Computer skills
Bar & Waiting Staff
Proper Locals - BRA_206 —Braintree
- Part-time
- Serving
- Bar
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Sales Associate, PT (20 Hours) - Braintree
Under Armour —Rayne
- £12.75 - £14.03 an hour
- Part-time
- Customer service
- Computer literacy
- English
- Employee discount
- Flexible schedule
Warehouse Operative - Fixed Term Until 31st October
gategroup —Braintree
- £14 an hour
- Overtime
- Customer service
- English
- Quality control
- Free parking
- Annual leave
Quick apply
Marketing & Sales Coordinator
Jw Electrics Essex Ltd —Braintree
- £2,500 - £6,000 a month
- Full-time
- English
- Business development
- Construction experience
Quick apply
3d
Guest Service Assistant (Nights)
Holiday Inn Express Braintree —Braintree
- £12.71 an hour
- Weekend availability
- Bar
- Customer service
- Hotel
- Employee discount
Quick apply
Waste Minimisation Support Advisor
Civic Recruitment Limited —Braintree
- £17.95 an hour
- Full-time
- Computer literacy
- Administrative experience
- Computer skills
Quick apply
Sales Administration Assistant
Flexible Polymerics Ltd —Bishop's Stortford
- £28,000 - £31,000 a year
- CRM software
- Microsoft Outlook
- Computer literacy
- Gym membership
Quick apply
2d
Pastoral Assistant
Keys Children —Colchester
- £26,228 - £27,593 a year
- Full-time
- School
- Employee discount
- Referral programme
Quick apply
Trainee IT Technician
Victoria Forms —Bury St. Edmunds
- £25,000 - £27,000 a year
- Full-time
- English
- Research
- No degree
- Free parking
- Flexitime
Quick apply
11+ English Continuous Writing Markers
The Thinking Schools Academy Trust —Colchester
- £188 a day
- School
- Employee assistance programme
- Referral programme
Marketing / Content Apprentice
Unmatched —Bury St. Edmunds
- £20,000 - £30,000 a year
- Full-time
- Hybrid work
- Marketing
- Social media management
- English
- Free parking
- Work from home
Quick apply
5d
Field Interviewer - Chelmsford
the National Centre for Social Research —Chelmsford
- £15.12 an hour
- Part-time
- Hybrid work
- Computer literacy
- English
- Research
- Annual leave
Quick apply
Full Time Support Workers Lucas Road
Together for Mental Wellbeing —Sudbury
- £24,968.26 a year
- Full-time
- Word processing
- Computer literacy
- Writing skills
Quick apply
Compliance Administrator – Sible Hedingham, Essex
Forest Homecare —Sible Hedingham
- From £24,784 a year
- Full-time
- English
- Organisational skills
- In-person
- Annual leave
9d
Bar & Waiting Staff
Flaming Grill - BRA_103 —Colchester
- Part-time
- Serving
- Bar
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
7d
Kitchen Assistant
Hungry Horse - BRA_104 —Colchester
- Full-time
- English
- Cleaning
- Employee assistance programme
- Employee discount
Quick apply
13d
Care Assistant
Stow Healthcare —Halstead
- £13.87 an hour
- Weekend availability
- Nursing home
- English
- Employee assistance programme
- Employee discount
Trainee Mobile Facilities Operative
Xpedia limited —Braintree
- From £30,900 a year
- Weekend availability
- Customer service
- No experience needed
- Supervising experience
- Paid training
Quick apply
Part-Time Finance & Operations Assistant
Optosoft Ltd —Braintree
- £28,000 a year
- Part-time
- Data entry
- In-person
- Free parking
- Annual leave
Quick apply

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Contact Centre Officer (Headquarters, Chelmsford)

Essex Police and Kent Police -
Chelmsford

Apply Now

Job details

Full-time
£27,204 - £29,859 a year

Qualifications

Customer service call handling
Conducting safeguarding risk assessments
Driving Licence
Inbound customer enquiry call handling
Customer service
Computer literacy
GCSE
Computer skills
Customer interaction

Full job description

Contact Centre Officer

Full time opportunities (average of 37 hours per week), working a rotating shift pattern of 6 on 4 off (2 early's, 2 lates and 2 nights), covering a 24 hour period 7 days a week, based in Chelmsford. Initial training may be based in Chigwell or Chelmsford. Please note that public transport does not serve Chigwell site, therefore you must have access to your own transportation. Transport provision/support may be available if required.

The salary for this role is £27,204 to £29,859 per annum exclusive of shift and weekend working allowance, (up to £32,644 to £35,830 per year inclusive of 20% shift allowance, when the full range of shift patterns are worked), this role will still operate on a rotating shift pattern covering a 24/7 period 365 days per year.

About the role

Be the first point of contact for emergency and non-emergency contact to the police service, both from members of the public and partner agencies. Receive and critically assess all types of contacts including 999, 101 telephone calls, and other types of contacts, online or in person, maintaining high levels of customer service, manage customer expectations and meet national and organisational service level agreements and take appropriate response action.

What will you be doing?

Identify the purpose and nature of each contact by eliciting relevant and sufficient information to enable an accurate and timely assessment of appropriate means of resolution.
Assess Threat, Harm, and Risk, and identify the appropriate action to resolve or determine the appropriate agency, deployment grading, and priority of contacts.
Manage customer expectations regarding the service that can be provided by giving advice and taking appropriate action.
Maintain accurate records of relevant information using appropriate systems to ensure an audit trail and to measure and improve performance.

What qualifications and experience do you need?

GCSE in English at grade C or above, or equivalent qualification.
Previous experience of working within a call centre or customer service environment.
Excellent verbal and written communications skills are essential in order to communicate with those contacting the police, deal assertively and courteously with all enquires whilst managing expectations.
The ability to learn and use a variety of computer based systems as the post holder will be required to become proficient in the use of Essex Police systems including command and control, crime recording and intelligence, as well as national police databases.
Ability to work flexibly on a shift pattern that covers working 24 hours a day, all year round.
To be able to work effectively as part of a team without supervision.

Note for potential candidates:-

Location of the role is based at Essex Police HQ, Chelmsford. or Great Dunmow, Essex. If you do not have a driving licence, we recommend checking public transport to ensure you are able to attend all shifts, as public transport is very limited early morning and late nights.

Please note: Training may be held at different police premises within Essex, so you must be prepared to attend different locations. We have a fall back location based at Great Dunmow and Chigwell that is used occasionally, you will need to ensure that you are able to attend all locations and when required, dependent on operational requirements..

To view the full job description, please click here.

All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.

Essex Police welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender, sex (or gender), employment status.

Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at [email protected] stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

This post is open to British Citizens, members of the EC or other states in the European Economic Area. If you are a Commonwealth citizen or a foreign national, you must be a resident in the UK free of restrictions and with indefinite leave to remain in the UK. All applications must have lived in the UK continuously for the past three years.

Essex Police is an equal opportunities employer. Communications may be recorded for monitoring purposes.

Apply Now

Refine Your Search

in english jobs in gosfield, ess

Contact Centre Officer (Headquarters, Chelmsford)

Bar & Waiting Staff

Sales Associate, PT (20 Hours) - Braintree

Warehouse Operative - Fixed Term Until 31st October

Marketing & Sales Coordinator

Guest Service Assistant (Nights)

Waste Minimisation Support Advisor

Sales Administration Assistant

Pastoral Assistant

Trainee IT Technician

11+ English Continuous Writing Markers

Marketing / Content Apprentice

Field Interviewer - Chelmsford

Full Time Support Workers Lucas Road

Compliance Administrator – Sible Hedingham, Essex

Bar & Waiting Staff

Kitchen Assistant

Care Assistant

Trainee Mobile Facilities Operative

Part-Time Finance & Operations Assistant

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