Duty manager Work, Jobs in Govan, Glg (with Salaries)

Service Desk Team Leader - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Organisational skills
- Contracts
- Training & development
Sales Business Development Manager - Full Time
Porrelli's Ice Cream —Paisley
- From £38,000 a year
- Full-time
- Hospitality
- Up to 50% travel
- English
- Employee discount
Quick apply
2d
Housing Repairs Manager (Full Time) (Permanent)
Renfrewshire Council —Paisley
- £51,647 - £54,786 a year
- Microsoft Word
- Computer literacy
- Continuous improvement
13d
Housing Condition Manager (Damp & Mould) (Permanent)(Full Time)
Renfrewshire Council —Paisley
- £56,483 - £59,914 a year
- Analysis skills
- Team management
- Budgeting
13d
Service Manager
Western Commercial —Bellshill
- Up to £60,000 a year
- Full-time
- Recruiting
- Budgeting
- In-person
- Store discount
- Annual leave
Quick apply
Strategic Lead (Estates Management)
Ayrshire360 —Kilmarnock
- £55,201 - £62,426 a year
- Customer service
- Continuous improvement
12d
Property Manager
Happy Lets —Glasgow
- £26,000 - £27,000 a year
- Full-time
- Microsoft Outlook
- In-person
- Communication skills
- Sick pay
Quick apply
Mercedes-Benz Assistant Service Manager
Ciceley Commercials —Motherwell
- Full-time
- Customer service
- Computer literacy
- Data analysis skills
Quick apply
4d
Service Support Co-ordinator
NHS Scotland —Glasgow
- £31,537 - £34,303 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Administrative experience
- Annual leave
- Employee assistance programme
4d
Head of Claimant Experience
Infected Blood Compensation Authority —Glasgow
- £58,655 a year
- Full-time
- Management
- Presentation skills
- Continuous improvement
- Annual leave
6d
Hub Manager (Edinburgh)
Duncan & Todd Opticians —Scotland
- From £40,000 a year
- Full-time
- Customer service
- Data analysis skills
- Analysis skills
- Store discount
- Employee discount
Quick apply
Mercedes-Benz Assistant Parts Manager
Ciceley Commercials —Motherwell
- Full-time
- Customer service
- Computer literacy
- Data analysis skills
Quick apply
4d
Project Coordinator - Inspection
Celeros Flow Technology —Glasgow
- Quality control
- Organisational skills
- Computer skills
- Employee assistance programme
10d
Welfare Rights Officer
East Ayrshire Council —Kilmarnock
- £35,654 - £38,675 a year
- Monday to Friday
6d
Grounds Assistant
Memoria Ltd —Paisley
- £27,956 a year
- Full-time
- Maintenance
- In-person
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Rehoming and Welfare Assistant
Cats Protection —Glasgow
- Up to £23,943 a year
- Weekend availability
- Customer service
- Annual leave
Project Manager
Highwater Scotland Ltd —Stirling
- £30,000 - £45,000 a year
- Full-time
- Business development
- Organisational skills
- In-person
Quick apply
5d
Senior Communications Manager
OFGEM —Glasgow
- £52,397 - £62,699 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
- Flexible schedule
Manager, Operational Excellence Programs
Hewlett Packard Enterprise —Erskine
- Full-time
- PMP
- Writing skills
- Engineering
2d
Customer Experience Specialist II
Thermo Fisher Scientific —Paisley
- Full-time
- Mentoring
- Communication skills
8d

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Service Desk Team Leader - Glasgow Head Office

City Facilities Management (UK) -
Glasgow

Apply Now

Job details

Full-time

Qualifications

Contract management
Report generation
CAFM software
IT service management
Performance management
Change management
Staff training
Organisational skills
Contracts
Change leadership
Management reporting
Customer support
Training & development
Leadership
Team motivation leadership
Communication skills
Rota coordination

Full job description

Location: Glasgow

Coordinate the day-to-day tasks of the Service Desk, ensuring compliance with contractual KPI targets and SLAs
Lead, drive, line manage and motivate a team that exceeds customer expectations and delivers a quality customer experience
Drive the team take ownership of their tasks and areas of responsibility
Identify and deliver training as required
Ensure that all team members take ownership and have accountability of a problem by ensuring and developing a thorough understanding of processes
Produce and analyse daily/weekly reports to improve and maximise teams’ performance
First point of escalation for issues raised by Service Desk operators
Ensure continuous development and understanding of CAFM/system functionality and how to apply this within processes
Performance manage the team including regular 121s with to ensure issues are identified and resolved quickly
Day to day supervision of the Service Desk operators, including but not limited to conduct, performance, time keeping, attendance and capability Taking the necessary and appropriate actions to address any inappropriate behaviour or low standards, with support and advice from the Service Desk manager and HR
Assist Service Desk manager with management and production of staff rota ensuring coverage for holiday, sick absence etc
Fully support the Service Desk Operations Manager by establishing and maintaining an organised, structured, and well managed working environment
Work with the Service Desk Operations Manager to develop and maintain the skills and enthusiasm of all Service Desk Operators
Point of escalation within the Service Desk
Drive up customer perception and satisfaction
Assisting in the producing of performance reports for senior management, which may include but is not limited to reports on staff performance, service development etc
Work in conjunction with the other Service Desk teams to ensure a seamless end to end service
Support with training and induction of new starters
Work in partnership with the other Service Desk Supervisors to support best practice
Any other duties as required by the Service Desk Operations Manager

Minimum 2 years’ experience in a Service Desk environment (preferably FM)
Previous experience as a team leader preferable
Commercially astute, used to a contract operating environment with SLAs and KPIs
Enthusiasm to be a leader in a growing and customer focused environment
Can demonstrate good leadership skills or potential with excellent communications and organisational abilities
An outgoing and calm approach that helps to build excellent working relations and a harmonious environment
Ability to coach and motivate a team to provide the best customer service whilst operating within defined contract terms and processes
Excellent communicator and able to influence effectively at all levels
Knowledge of processes, protocols and procedures, personnel management and personnel policy
Knowledge of reporting techniques
Demonstrated skills in employee supervision
Ability to lead change and innovation
Interpersonal skills to effectively motivate others
Knowledge of computer application programs
Organisational and customer service skills to effectively manage multiple priorities
Interpersonal communication skills to include verbal and written, active listening, critical thinking, persuasiveness, advising and counseling skills
Ability to quickly evaluate issues and identify resolution

Apply Now

Refine Your Search

duty manager jobs in govan, glg

Service Desk Team Leader - Glasgow Head Office

Sales Business Development Manager - Full Time

Housing Repairs Manager (Full Time) (Permanent)

Housing Condition Manager (Damp & Mould) (Permanent)(Full Time)

Service Manager

Strategic Lead (Estates Management)

Property Manager

Mercedes-Benz Assistant Service Manager

Service Support Co-ordinator

Head of Claimant Experience

Hub Manager (Edinburgh)

Mercedes-Benz Assistant Parts Manager

Project Coordinator - Inspection

Welfare Rights Officer

Grounds Assistant

Rehoming and Welfare Assistant

Project Manager

Senior Communications Manager

Manager, Operational Excellence Programs

Customer Experience Specialist II

I want to receive the latest job alerts for duty manager in govan, glg

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