Night guest services manager Work, Jobs in Gullane, Eln (with Salaries)

Night Guest Services Manager
InterContinental —Edinburgh
- £32,136 a year
- Night shift
- Hotel
- Leadership
- Employee assistance programme
- Employee discount
10d
Night Manager
100 Princes Street —Edinburgh
- Full-time
- Hotel
- Leadership
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
11d
Assistant Group Conference & Events Manager
The Caledonian Edinburgh —Edinburgh
- From £45 a day
- Full-time
- Microsoft Office
- Hotel
- Administrative experience
- Annual leave
Quick apply
Night Guest Service Agent
Hilton —Edinburgh
- £13.41 an hour
- Full-time
- Hotel
- Hotel experience
- Employee stock purchase plan
- Annual leave
Night Manager
Hotel Du Vin —Edinburgh
- £13.26 - £14.26 an hour
- Night shift
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
General Manager
The Liquid Room —Edinburgh
- £25,000 - £30,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
Quick apply
Crew Leader (Duty Manager) - MOXY Edinburgh
Hotel Co 51 —Edinburgh
- £31,366 a year
- Full-time
- Social media management
- English
- Hotel
- Employee discount
Quick apply
Assistant Night Manager
Apex Hotels Ltd —Edinburgh
- £13.90 an hour
- Full-time
- Hotel
- Front desk
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Front Office Night Supervisor
The Balmoral —Edinburgh
- £27,000 - £32,000 a year
- Weekend availability
- Customer service
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
General Manager - 1AA Rosette, Bar, Restaurant with Rooms
The Crusoe —Lower Largo
- Up to £50,000 a year
- Full-time
- Bar
- Supervising experience
- Organisational skills
- Free parking
Quick apply
1d
Night Porter
100 Princes Street —Edinburgh
- £29,000 a year
- Full-time
- Hotel
- Leadership
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
11d
Deputy General Manager
Forrest Road —Edinburgh
- £38,000 - £40,000 a year
- Full-time
- Bar
- Driving
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Night Front Office Agent
FAIRMONT —St. Andrews
- Full-time
- Hotel
- Restaurant experience
Quick apply
Night Auditor
Dalmahoy Hotel & Country Club —Edinburgh
- £13.39 an hour
- Full-time
- Hospitality
- Hotel
- Front desk
- Employee discount
- Referral programme
Quick apply
8d
Assistant Manager at Angels Share Hotel
Angels Share Hotel —Edinburgh
- Full-time
- Hospitality
- Bar
- Hotel
- Annual leave
- Employee assistance programme
Deputy General Manager
The Lyon Public House —Edinburgh
- Up to £37,000 a year
- Full-time
- Hospitality
- Management
- Supervising experience
- Employee discount
Quick apply
8d
Night Front Office Crew
YOTEL Edinburgh —Edinburgh
- £14.26 an hour
- Part-time
- Hospitality
- Customer service
- Hotel
- Referral programme
Quick apply
1d
Team Leader
Atlas Hotels —Edinburgh
- £13.95 an hour
- Customer service
- Hotel
- Continuous improvement
- Employee discount
- Referral programme
Quick apply
Store Manager
Foot Locker —Edinburgh
- Weekend availability
- Sales
- Maths
- Leadership
- Employee assistance programme
- Employee discount
3d
Night Receptionist Supervisor
voco Edinburgh Royal Terrace —Edinburgh
- £27,560 a year
- Full-time
- Hospitality
- Hotel
- Front desk
- Employee discount
- Referral programme
Quick apply

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Night Guest Services Manager

InterContinental -
Edinburgh

Apply Now

Job details

£32,136 a year
10 days ago

Benefits

Discounted gym membership
Employee assistance programme
Employee discount
Paid volunteer time
Life insurance
Referral programme
Sick pay

Qualifications

Leadership

Full job description

A fantastic opportunity for a Night Guest Services Manager to join our team at InterContinental Edinburgh the George!

This assignment is based on a 4-on, 4-off shift pattern, and we are offering a salary of £32,136.00.

InterContinental® Edinburgh The George Hotel is full of culture and has been serving guests since 1881, so we know what it takes to provide an alluring guest experience and a personal and attentive service. We provide an exciting mix of a luxury InterContinental® experience combined with our unique character and charming building, home to Scotland’s first Le Petit Beefbar Restaurant!

What’s in it for you as our Night Guest Services Manager:

Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies - which means global opportunities.
Complimentary stay for you+1 in our Hotel upon successful completion of probation, generous discounts across our F&B outlets at Kimpton Charlotte Square and InterContinental Edinburgh The George, plus Spa & Gym discounts at our Kimpton property.
Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice
Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
Apart from Meals whilst on duty, we also provide every employee company sick pay and life insurance, Mental Health First Aiders on Duty, and access to Employee Assistance Programs.
31 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated) & Enhanced Family Leave (you can ask more details at the interview).
Amazing discounts for our hotels and restaurants around the world, plus discounts from over 15,000 stores – all the way from retail to cinema!
Don’t forget, bring your friends and take part in our generous ‘Refer a Friend’ programme!

Our Night’s Guest Services Manager ensures late arrivals are met with a genuine welcome and that their needs are attended throughout their stay.

Night’s Guest Services Managers support the Night Audit and closing of our outlets, managing the end of night cash count, and highlight any discrepancies. They communicate both internally within the front office and externally, both with the wider hotel team and immediate locale to ensure the guest experience is personalised and always exceeds expectation.

Your key responsibilities will be:

Supporting the Night Audit &closing of our outlets, and highlighting any discrepancies
Working with the Front Office Manager to ensure any late arrivals are met with a genuine welcome and that their needs are attended throughout the night (No detail is too small, and no request is too large)
Communicating internally within the front office and externally, both with the wider hotel team and immediate locale, to ensure the safety of our guests and team members throughout the night (completing relevant safety checks as required)
Ensuring all Team Members have completed relevant training and are confident with all aspects of their role – you will be someone who enjoys to lead and motivate your team!
Managing the shift you are working, dealing with complex guest requests or complaints and making sure all tasks within the Team have been completed

To succeed as a Night Guest Services Manager, you will need:

Front Office duty management and/or team leadership experience for 2+ years in a property of similar size & standard
Depth of experience dealing with complex service recoveries, you will be someone who is confident to make decisions regarding guest complaints to ensure a positive outcome for the guest and leading our team by example
Proven track record with success at working with loyalty schemes and enrolments
Have an awareness of market trends and the ability to implement new initiatives
Good understanding of systems to support driving results, experience working with opera would be a plus
Overall, a willingness to help out across our hotel departments to ensure our guests are receiving a 5-star personalised service throughout their stay!

At IHG, we believe there’s Room for You: Room to Grow (providing career development and learning opportunities), Room to Belong (fostering an inclusive environment where diverse employees can be their authentic selves), and Room to Make a Difference (empowering employees to have an impact on the guest experience and the business).

If you are someone who likes to bring your wisdom and local-know-how to a provide a truly personal and luxurious experience for our guests, apply to join us as our new Night Guest Services Manager today!

You must meet the legal requirements to work in the UK.

As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Apply Now

Refine Your Search

night guest services manager jobs in gullane, eln

Night Guest Services Manager

Night Manager

Assistant Group Conference & Events Manager

Night Guest Service Agent

Night Manager

General Manager

Crew Leader (Duty Manager) - MOXY Edinburgh

Assistant Night Manager

Front Office Night Supervisor

General Manager - 1AA Rosette, Bar, Restaurant with Rooms

Night Porter

Deputy General Manager

Night Front Office Agent

Night Auditor

Assistant Manager at Angels Share Hotel

Deputy General Manager

Night Front Office Crew

Team Leader

Store Manager

Night Receptionist Supervisor

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