Web Work, Jobs in Haddenham, Bkm (with Salaries)

Tier 1 Technical Support Engineer
8x8, Inc. —Aylesbury
- Monday to Friday
- Customer service
- English
- Computer networking
Web Developer (6 months FTC - maternity cover)
Perspectum —Oxford
- £43,000 - £53,000 a year
- Full-time
- JavaScript
- Python
- HTML
Quick apply
8d
Junior Data Analyst/Junior Data developer
Signature Flatbreads LTD UK —Dunstable
- £24,420.00 - £45,801.11 a year
- Full-time
- Azure
- Computer Science
- Data analysis skills
Quick apply
4d
Website Designer
Interpham Consulting —Luton
- Full-time
- Bachelor's degree
- No degree
- Organisational skills
LINUX LAMP Stack Systems Administrator
Eckoh —Hemel Hempstead
- £320 - £360 a day
- Hybrid work
- Scripting
- Linux
- In-person
- Free parking
Quick apply
10d
IT Programmer
Interpham Consulting —Luton
- Full-time
- Machine learning
- JavaScript
- Software development
Full Stack Developer
IFUTURE CONSULTANT —Oxford
- £33,700 - £44,000 a year
- Full-time
- Hybrid work
- SQL
- Bachelor's degree
- Software development
Quick apply
3d
Junior Developer
GRIFFIN —Oxford
- Computer Science
- English
- Master's degree
Designer
MyNewsMags —Hemel Hempstead
- £30,000 - £33,000 a year
- Full-time
- Microsoft Excel
- English
- Organisational skills
- Free parking
Quick apply
10d
Data Center Network Technician
Amazon Data Services UK Limited —Slough
- Full-time
- AWS
- Analysis skills
- Bachelor's degree
Senior Web and Graphic Designer (Fixed Term Contract)
Curvy Kate —Uxbridge
- £30,000 - £32,000 a year
- Temporary
- Hybrid work
- Employee discount
- Sick pay
Quick apply
11d
Software Developer
Interpham Consulting —Luton
- Full-time
- Oracle
- SQL
- Bachelor's degree
Digital Designer
TJX Europe —Watford
- Full-time
- Microsoft Word
- Microsoft Excel
- Marketing
3d
Software Full Stack Support/Developer
Unisys —Milton Keynes
- Full-time
- Hybrid work
- Azure
- Bachelor's degree
- JavaScript
- Annual leave
Onsite Engineer - Reading
Freestyle TS Ltd —Reading
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- Windows
- Work from home
Quick apply
11d
Cloud Support Associate, Support Engineering
AWS EMEA SARL (UK Branch) —Thames Valley
- Weekend availability
- Computer Science
- AWS
- Bachelor's degree
1d
Tech Support Analyst
5G Communications Ltd. —High Wycombe
- £18,000 - £25,000 a year
- Microsoft Outlook
- Windows
- Computer networking
Full-Stack Software Engineer (Business Systems)
Network Rail —Milton Keynes
- £43,588 - £53,167 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- AWS
- Free parking
- Annual leave
11d
PHP Developer
GRIFFIN —Oxford
- Computer Science
- English
- Master's degree
Cyber Security Analyst
University of Oxford —Oxford
- £35,681 - £41,636 a year
- Hybrid work
- Windows
- Analysis skills
- University
- Annual leave
14d

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Tier 1 Technical Support Engineer

8x8, Inc. -
Aylesbury

Apply Now

Job details

Qualifications

Jira
Customer service
LAN
English
Technical support
Firewall
VoIP
Computer networking
AI
Communication skills
Debugging

Full job description

8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.

As a Tier 1 Technical Support Engineer you will be First-line support to the company’s end customers. This is a great opportunity for a driven individual to learn a lot within a tech-growing company, and use and improve their current level of skill and experiencea Tier 1 in an Advanced Technical Support environment. This will be accomplished by providing a differentiated, world-class customer experience and top-level technical support for our product, from first-level troubleshooting to training to enable self-service. Customers request assistance via many channels including, phone, email, and customers portal.
You have a passion for solving problems and helping our customers. You must be able to quickly get to the root of customer problems by gathering all the necessary information, investigating and either resolving the customers issue or redirecting/escalating to the correct tier within the organization.

Responsibilities
-Engage the customer through multiple channels like Phone, Chat, Web, and -Email proactively, using case management tools like Salesforce and Jira

Diagnose and rectify technical problems and queries following first-line fix criteria and where possible resolving at the first call
Own support cases, making sure to record, track, and resolve each issue accurately, efficiently, proactively, and with completeness
Empowering customers by promoting a Knowledge base and self-service
Set up new users' accounts and profiles working alongside internal teams
Work with senior engineers on escalated tickets
Capture, structure, reuse, and improve knowledge articles within the case resolution workflow according to the knowledge-centred Service (KCS) methodology

Qualifications

Proven experience leveraging AI-enabled tools to enhance efficiency, problem-solving, and collaboration.
Good technical knowledge and technical support with a strong customer focus or related experience
Competent experience with IP and networking technologies
Knowledge of IP telephony (VoIP), Session Initiated Protocol (SIP), and unified communications
Basic knowledge of network routers, switches, firewalls, systems and tools, and the ability to independently debug broad, complex, Local Area Networks (LAN) and Wide Area Networks (WAN)
Exceptional customer service and confident communication skills, customizing your interaction with both technical and non-technical audiences
Prioritization skills and capability to make high-impact decisions while multitasking
Flex and take on ad hoc projects and cases to challenge growth and learning

This role is hybrid, with 3 days per week required on-site at our Aylesbury, UK office.
Working hours: 9:00–17:30, Monday to Friday.

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.

View the Participant Poster in English and Español.

View the Right to Work Poster in English and Español.

We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at [email protected] (Include “Reasonable Accommodation” in the subject line)

Our Job Applicant Privacy Notice can be found here.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

Apply Now

Refine Your Search

web jobs in haddenham, bkm

Tier 1 Technical Support Engineer

Web Developer (6 months FTC - maternity cover)

Junior Data Analyst/Junior Data developer

Website Designer

LINUX LAMP Stack Systems Administrator

IT Programmer

Full Stack Developer

Junior Developer

Designer

Data Center Network Technician

Senior Web and Graphic Designer (Fixed Term Contract)

Software Developer

Digital Designer

Software Full Stack Support/Developer

Onsite Engineer - Reading

Cloud Support Associate, Support Engineering

Tech Support Analyst

Full-Stack Software Engineer (Business Systems)

PHP Developer

Cyber Security Analyst

I want to receive the latest job alerts for web in haddenham, bkm

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