It service delivery manager Work, Jobs in Hanslope, Bkm (with Salaries)

Service Desk Team Leader
Advania UK —Milton Keynes
- £40,000 - £50,000 a year
- Hybrid work
- Team management
- Recruiting
1d
Senior Product Manager
HMGCC (His Majestys Government Communications Centre) —Hanslope
- £79,514 a year
- Overtime
- Presentation skills
- Mentoring
- Training & development
- Free parking
- Annual leave
Senior Product Manager
HMGCC —Milton Keynes
- £79,514 a year
- Overtime
- Mentoring
- Training & development
- Free parking
- Annual leave
IT Service Delivery Manager
Yusen Logistics (UK) —Northampton
- Full-time
- Microsoft Powerpoint
- English
- Continuous improvement
9d
Desktop Support Engineer
Getronics —Wellingborough
- £30,000 - £35,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
Technical Operations Manager
Allica Bank —Milton Keynes
- Full-time
- Hybrid work
- Continuous improvement
- Scripting
- Financial services
Digital Project Manager
Xigen Limited —Bedford
- £30,000 - £40,000 a year
- Hybrid work
- Organisational skills
- Flexible schedule
Quick apply
12d
Head of IT and Systems
Joma Jewellery and Katie Loxton —Banbury
- Monday to Friday
- Continuous improvement
- Team management
- Training & development
- Employee discount
14d
Cyber Security Analyst
Total IT Technology Solutions Ltd —Bedford
- £26,500 - £28,000 a year
- Full-time
- Analysis skills
- Computer networking
- Data entry
- Free parking
- Health & wellbeing programme
Quick apply
12d
Account Manager
Celestra Ltd —Milton Keynes
- Up to £60,000 a year
- Full-time
- Hybrid work
- Business development
- Continuous improvement
- Team management
- Employee assistance programme
22h
Incident Manager | S-3 | Chief Information & Resilience Office | Unity Place
A01 Santander UK plc —Milton Keynes
- £56,000 - £84,000 a year
- Full-time
- Hybrid work
- Spanish
- Computer Science
- Analysis skills
2d
Implementation and Transformation Analyst
Diebold Nixdorf —Milton Keynes
- Full-time
- Remote
- English
- Communication skills
1d
Senior Product Manager
Feather Grey Consulting —Milton Keynes
- Full-time
- Hybrid work
- Analysis skills
- Driving
- APIs
Quick apply
Intelligent Automation Project Manager
TravelodgeHotels —Thame
- £60,000 - £65,000 a year
- Hybrid work
- Hotel
- Organisational skills
- Communication skills
- Employee discount
Quick apply
7d
Document Controller
Laing O'Rourke —Edgcott
1d
Test Engineer
MaPS —Bedford
- £52,000 a year
- Hybrid work
- Annual leave
- Employee assistance programme
Workshop Engineer
Air IT —Milton Keynes
- Full-time
- CRM software
- Communication skills
- Annual leave
- Employee assistance programme
IT Project Manager
Interpham Consulting —Luton
- Full-time
- PMP
- Engineering
- Bachelor's degree
IT Business Analyst (Microsoft Dynamics) 6 month FTC
Sage Homes —Northampton
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Agile
12d
Service Support Analyst
UTMOST WEALTH SOLUTIONS —Aylesbury
- Full-time
- Azure
- Computer Science
- SharePoint
5d

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it service delivery manager jobs near hanslope, bkm

Service Desk Team Leader

Advania UK -
Milton Keynes

Apply Now

Job details

Permanent
£40,000 - £50,000 a year
1 day ago

Qualifications

ITIL Certification
Stakeholder collaboration
IT team management
Stakeholder liaison
Incident queue management
Mentoring junior staff
IT service management
Ticket management
Performance management
Team management
Risk management
Recruiting
Interviewing
Customer support
Professional development mentoring
Information technology team management
Help desk

Full job description

Service Desk Team Leader
Position Overview
We are looking for a Service Desk Team Leader to join our team in Milton Keynes.

This role would suit a Team Leader or Service Delivery Manager with experience of working in an IT managed services organisation.

Salary & Benefits

The budgeted salary for this role is between £40,000 and £50,000 a year, depending on experience.

Click here for the list of benefits.

Hybrid working

We recognise the benefits that remote and flexible working brings.

We operate a hybrid working policy that allows our employees to balance time in the office and time from home. Each team within our organisation can decide how to implement this policy. If you have any questions after applying, please reach out to our recruitment team.

Responsibilities
In this role, you will manage and lead a team of IT support engineers, ensuring support tickets are responded to within agreed timeframes, engineers are mentored and developed, and that our customers receive the high quality of service that we strive to deliver.

What Success Looks Like

Building effective relationships with team members, customers, and key internal stakeholders to establish credibility and understanding of the service operation
Establishing and maintaining regular routines, including team meetings, 1:1s, performance reviews, coaching, and recognition activities
Gaining a thorough understanding of service desk performance metrics, including SLA achievement, customer satisfaction, ticket backlog, ticket ageing, and call handling performance
Identifying and addressing service delivery risks, customer concerns, and operational inefficiencies through structured improvement plans and proactive management
Improving operational control by implementing effective management of ticket queues, backlog, workload balancing, escalations, and service desk processes
Promoting a culture of accountability, collaboration, customer focus, and continuous improvement across the team
Establishing effective communication and collaboration with other teams to support seamless service delivery and customer outcomes

Qualifications & Experience

The ideal candidate for this role will have:

Proven experience in a Team Leader or Service Delivery Manager role at an IT Managed Service Provider
Experience of managing teams of Technical Engineers
A track record of developing and implementing individual performance plans
Experience with hiring and interviewing potential employees
Experience of working as part of a wider service delivery function
Demonstrable understanding of incident, problem, and change management at ITIL foundation level
Strong interpersonal skills for working with a range of individuals and providing team mentorship and support

About Us:
We are the tech company with people at heart.

At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.

Our Selection Process:

We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.

As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.

#LI-Hybrid

Apply Now

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