& web Work, Jobs in Harpole, Nth (with Salaries)

2nd Line analyst - Technical Support
Managed 24/7 Ltd —Milton Keynes
- £26,000 - £37,000 a year
- Full-time
- Microsoft Office
- Mentoring
- Data entry
Quick apply
3d
Digital Content & Design Apprentice
APPRENTIFY GROUP —Towcester
- £23,000 a year
- Full-time
1d
Group IT Manager
Icar Auto —Warwick
- £50,000 a year
- Full-time
- Travel
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
Software Engineer / Full Stack Developer
Parksgo —Northampton
- £33,603.23 - £60,625.00 a year
- Full-time
- AWS
- In-person
- AI
Quick apply
Cyber Security Analyst
Total IT Technology Solutions Ltd —Bedford
- £26,500 - £28,000 a year
- Full-time
- Analysis skills
- Computer networking
- Data entry
- Free parking
- Health & wellbeing programme
Quick apply
9d
PPC & SEO Executive
Glazereach Marketing Ltd —Pitsford
- £26,000 - £33,000 a year
- Full-time
- Communication skills
- Analytics
- Free parking
- Work from home
Quick apply
6d
Full Stack Developer- Mobile - Remote
eSIM Go —Banbury
- £40,000 - £45,000 a year
- Remote
- English
- AI
- Communication skills
Quick apply
Full Stack Web Developer - Remote
eSIM Go —Banbury
- £40,000 - £45,000 a year
- Remote
- English
- Agile
- AI
Quick apply
Digital Designer
Heavenly Feet —Leicester
- £18,000 - £20,000 a year
- Part-time
- In-person
- Free parking
- Store discount
Quick apply
Digital Manager
Aston Martin F1 —Silverstone
- Full-time
- Organisational skills
- Communication skills
- Analytics
Quick apply
Fullstack Developer (Vue/.Net) - UK (Mainly Remote)
Journi —Banbury
- Remote
- English
Application Developer
LSL Property Services —Kettering
- Full-time
Software Full Stack Support/Developer
Unisys —Milton Keynes
- Full-time
- Hybrid work
- Bachelor's degree
- Mentoring
- Scripting
- Annual leave
Associate Technical Account Manager
Yardi Systems, Inc. —Milton Keynes
- Full-time
- Microsoft Outlook
- Bachelor's degree
- Accounting
- Profit sharing
SEO Manager
Joma Jewellery and Katie Loxton —Banbury
- £40,000 - £50,000 a year
- Monday to Friday
- Hybrid work
- Data analysis skills
- Presentation skills
- Team management
- Work from home
- Employee discount
6d
Senior Software Engineer
Equiniti —Woburn
- £115,000 - £130,000 a year
- Full-time
- Computer Science
- Engineering
- English
- Work from home
Implementation Analyst
Kinetic Software —Milton Keynes
- £32,000 a year
- Hybrid work
- SQL
- Analysis skills
- Continuous improvement
- Employee assistance programme
- Employee discount
Paid Search Specialist
Dominos —Milton Keynes
- Full-time
- Analysis skills
- Analytics
UX Designer
National Grid —Warwick
- £55,000 - £70,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Life insurance
5d
Graduate Fullstack Engineer
Allica Bank —Milton Keynes
- Full-time
- Hybrid work
- Azure
- Computer Science
- Engineering
2d

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& web jobs near harpole, nth

2nd Line analyst - Technical Support

Managed 24/7 Ltd -
Milton Keynes

Quick apply

Job details

Permanent | Full-time
£26,000 - £37,000 a year
3 days ago

Qualifications

Technical troubleshooting
Desktop support
MCSA
MCP
MCSE
Incident queue management
CCNA
GCSE
Mentoring junior staff
IT service management
Ticket management
Microsoft Exchange
Microsoft Office Suite
Microsoft Office
DHCP
Computer hardware
Mentoring
Technical support incident logging
Data entry
DNS
Customer support
VMWare
Customer interaction
IT incident logging
Linux
Application support
Incident log maintenance
Communication skills

Full job description

Job Summary

We are currently looking for a 2nd Line Analyst to join our Service Desk. We are looking for individuals with a passion for providing excellent customer service with a background in a similar role. We are also looking for people who are ready to take the next step into a 2nd line role.

Please Note: We can receive a high volume of applicants for this role and will look to evaluate all candidates, responses for follow ups can take up to a week or later and not everyone may proceed to the next stage for an interview invite.

Responsibilities and Duties

The main purpose of the role:

- Deliver excellent service, exceeding customer expectations wherever possible.

- Provide First Time Fixes for incidents wherever possible.

- Accurately log incidents/ service requests, ensuring all relevant data is captured to enable quick and efficient

resolution within SLA.

- Keeping Customers informed on at all times on status and progress.

- Participate in the process defined Incident, Change, and Problem Management.

- Escalate potential service issues initially with Team Leader/Service Desk to avoid customer dissatisfaction.

- Ensure all open tickets assigned to yourself are worked on within the time frame provided and updated

- Deliver and maintain vendor management on behalf of the customer.

- Support and mentor 1st Line Analysts, sharing knowledge and ideas

- Work closely with 3rd Line to absorb and learn new skills to develop a greater understanding of issues

- Business process awareness

- Drive the customer experience by executing the defined service desk process.

- Highlight trends to the Service Desk Team Leader for review with Account and Problem Manager

- Perform Operational Checks on customer estates to ensure availability & Performance for core daytime operations

Qualifications and Skills

- Educated to GCSE level in Maths and English or equivalent.

- Excellent oral and written communication skills with the ability to communicate effectively at all levels

- Clear and Polite telephone manner

- Rapid and accurate data entry skills

- Ability to take ownership of and progress tickets to resolution

- Good Technical Aptitude

- Excellent social skills with the ability to establish and maintain good/ productive relationships

- Ability to display a logical and methodical approach to problem-solving

- A passion for providing exceptional customer service even during a period of stress and pressure.

- Experience of working in a team

- Passionate, professional, with a ‘can-do’ attitude at all times

- Experience as an analyst within a similar role.

- Industry recognised qualifications in relevant area (i.e.,MCP, MCSA, MCDT, MCSE, CCNA, CCNE ETC.)

Desirable

- DNS, DHCP

- Exchange

- AV, Web, and Email Scanning solutions

- VMWare

- Citrix

- Linux

- Cisco Telephone Systems

- Hardware troubleshooting of both desktop and server hardware

- Application support of Microsoft Office, and common windows applications from vendors such as adobe sumac, McAfee, etc

Job Types: Full-time, Permanent

Job Types: Permanent, Full-time

Pay: £26,000.00-£37,000.00 per year

Experience:

Technical Support Occupations: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

& web jobs in harpole, nth

2nd Line analyst - Technical Support

Digital Content & Design Apprentice

Group IT Manager

Software Engineer / Full Stack Developer

Cyber Security Analyst

PPC & SEO Executive

Full Stack Developer- Mobile - Remote

Full Stack Web Developer - Remote

Digital Designer

Digital Manager

Fullstack Developer (Vue/.Net) - UK (Mainly Remote)

Application Developer

Software Full Stack Support/Developer

Associate Technical Account Manager

SEO Manager

Senior Software Engineer

Implementation Analyst

Paid Search Specialist

UX Designer

Graduate Fullstack Engineer

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