Service desk Work, Jobs in Harrogate, Eng (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
Service Desk Analyst
Brabners —Leeds
- Monday to Friday
- Hybrid work
- IT
- Communication skills
- Annual leave
- Life insurance
2d
Facilities and FOH Receptionist - Labcorp
Emcor —Harrogate
- £13.45 an hour
- Full-time
- Front desk
- Employee assistance programme
- Referral programme
Quick apply
IT Helpdesk Engineer - Experienced
777 Networks —Leeds
- £28,000 - £35,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Work from home
Quick apply
Service Desk Co-Ordinator
NHS England —Leeds
- £39,959 - £48,117 a year
- Full-time
- Annual leave
8d
1st/2nd Line IT Support - £27,000-£34,000
Humnize —Wetherby
- £27,000 - £34,000 a year
- Rotating shift
- Azure
- Computer networking
- Linux
- Free parking
Service Desk Analyst
wavenet —Birstall
- Full-time
- Analysis skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
IT Support & Engagement Officer (Shift-based)
YPO —Wakefield
- £30,024 - £31,537 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Free parking
- Annual leave
Senior Service Desk Engineer
Zenzero Solutions —Leeds
- Azure
- Microsoft Office
- AWS
Technical Support Supervisor
IntelliPK Technology Services Ltd —Halifax
- £2,900 - £4,800 a month
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Health & wellbeing programme
- Referral programme
Quick apply
1h
IT Service Desk/Site Engineer
JN Bentley —Skipton
- Full-time
- Customer service
- Windows
- Travel
Quick apply
2d
Corporate Receptionist
Mitie —York
- £13.45 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Annual leave
Technical Support Specialist
Diagnostic Healthcare Ltd —Farsley
- From £27,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
10d
Systems Support Manager
Suam Technology Services Group Ltd —Leeds
- £48,000 - £64,000 a year
- Full-time
- Computer Science
- Maintenance
- Supervising experience
- Health & wellbeing programme
- Language training provided
Quick apply
4d
IT Manager
SmartSearch —Ilkley
- Full-time
- Hybrid work
- Azure
- Management
- IT
- Employee assistance programme
Quick apply
12d
Operations Administrator / Customer Service
Easaway Drain Care (UK) Limited —Leeds
- £26,325 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
3d
Junior IT Support Technician
Mamas & Papas —Huddersfield
- Full-time
- Hybrid work
- Free parking
- Employee discount
Quick apply
RECEPTIONIST/DEALERSHIP HOST - YORK
Ray Chapman Motors YORK —York
- £28,500 a year
- Full-time
- Customer service
- Microsoft Office
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
2d
Digital Support Apprentice
ABP UK —Leeming Bar
- Full-time
- Computer Science
- Customer service
- IT
Quick apply
11d
Team Administrator
Diocese of York —Bishopthorpe
- Microsoft Word
- Microsoft Outlook
- English
12d

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Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

Quick apply

Job details

Full-time
£27,000 - £30,000 a year

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

Quick apply

Refine Your Search

service desk jobs in harrogate, eng

Service Desk Analyst - Tier I

Service Desk Analyst

Facilities and FOH Receptionist - Labcorp

IT Helpdesk Engineer - Experienced

Service Desk Co-Ordinator

1st/2nd Line IT Support - £27,000-£34,000

Service Desk Analyst

IT Support & Engagement Officer (Shift-based)

Senior Service Desk Engineer

Technical Support Supervisor

IT Service Desk/Site Engineer

Corporate Receptionist

Technical Support Specialist

Systems Support Manager

IT Manager

Operations Administrator / Customer Service

Junior IT Support Technician

RECEPTIONIST/DEALERSHIP HOST - YORK

Digital Support Apprentice

Team Administrator

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