Senior service desk engineer Work, Jobs in Harrogate, Nyk (with Salaries)

Senior Service Desk Engineer
Zenzero Solutions —Leeds
- Azure
- Mentoring
- Training & development
Senior Technical Support Advisor
Brass Monkey Health —Wetherby
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Analysis skills
- Continuous improvement
Quick apply
Service Desk Engineer - 3rd Line
TIEVA —Leeds
- £32,000 - £35,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
Senior Microsoft 365 Engineer
NewDay —Leeds
- Full-time
- Continuous improvement
- SharePoint
- AI
Senior Mobile Maintenance Engineer
Frontline Security 24/7 Limited —Leeds
- £33,000 - £36,000 a year
- Full-time
- Supervising experience
- Travel
- Power tools
Quick apply
Junior Infrastructure Engineer
SmartSearch —Ilkley
- Full-time
- Hybrid work
- Azure
- Employee assistance programme
Quick apply
Senior Operations Manager
Levels Above Site Services Ltd —Wakefield
- From £40,000 a year
- Full-time
- Continuous improvement
- Team management
- Human resources
- Free parking
Quick apply
7d
Senior Software Engineer, Core Experiences - Leeds, United Kingdom
Speechify —Leeds
- Remote
Senior Geotechnical Engineer
Amey Ltd —York
- Mentoring
- Leadership
- Annual leave
Quick apply
1d
Lead Senior Geotechnical Engineer
Amey Ltd —York
- Mentoring
- Training & development
- Annual leave
Quick apply
1d
TIER 2 SUPPORT TECHNICIAN
ISDM Solutions Ltd —Halifax
- £28,500 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Schematics
- Analysis skills
- Work from home
- Sick pay
Quick apply
4d
Senior Geotechnical Engineer/Engineering Geologist
Civic —Leeds
- Full-time
- Hybrid work
- Engineering
- Business development
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Principal Geochemist Consultant
AECOM —Leeds
- Full-time
- Hybrid work
11d
IT Support Apprentice
Aspire Technology Solutions —Leeds
- £17,000 a year
- Full-time
- Remote
- Travel
- Communication skills
- Free parking
- Annual leave
Quick apply
7h

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Senior Technical Support Advisor
Brass Monkey Health —Wetherby
Guide customers through diagnostics in a clear and reassuring manner. Alongside resolving customer issues, the Senior Advisor supports team performance,…
£30,000 - £35,000 a year
Quick apply
Senior Service Desk Engineer (3rd Line / with Field)
HBP Group —Scunthorpe
Full UK driving licence and willingness to travel to customer sites. Communicate confidently with customers, translating technical complexity into clear,…
£40,000 - £45,000 a year
Quick apply

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senior service desk engineer jobs near harrogate, nyk

Senior Service Desk Engineer

Zenzero Solutions
Leeds

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Job details

Permanent

Qualifications

Technical troubleshooting
ConnectWise
ITIL Certification
Azure
Stakeholder collaboration
BMC Remedy
Stakeholder liaison
Incident queue management
Mentoring junior staff
Ticket management
Microsoft Office Suite
Change management
Staff training
Mentoring
Technical support incident logging
ServiceNow
Customer support
Customer interaction
IT incident logging
Training & development
CompTIA Security+
Leadership
Incident log maintenance
Microsoft Azure
Intune
Help desk

Full job description

The Senior Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will be responsible for resolving technically challenging, time sensitive, and VIP tickets in accordance with agreed KPIs and SLAs. You will provide coaching and mentoring of Service Desk Engineers and deputise for the Service Desk Team Leader, as required. You will communicate with customers, using appropriate channels, whilst ensuring all communications, ticket notes and time entries, meet our quality standards.

Key Skills:

Working for a Managed Services Provider (MSP, or MSSP), for at least 3 years, in a technical capacity.
Knowledge and technical understanding of Microsoft 365, Azure, Active Directory, Intune, MS Office, Win11, Mac OS, Malware, Security fundamentals (e.g. anti-virus, Phishing, IP Spoofing)
Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask.
Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLAâ€™s incident Management. Service Request Fulfilment and Change Management.
Ability to demonstrate excellent troubleshooting skills.
Ability to demonstrate strong team working and team leadership skill

Qualifications:

AWS Cloud Practitioner
CCNA
CompTIA Security+
ITIL Foundation
MS Certified: Azure Fundamentals or Administrator

Tasks:

The primary tasks of a Senior Service Desk Engineer in addition to those of Service Desk Engineer include:

Action technically demanding, time sensitive, and VIP tickets.
Ensure that tickets are dealt with according to SLA, whilst considering customer urgency and their wider needs.
Assist with coaching and mentoring the Service Desk Engineers.
Act as an escalation point for the Service Desk Engineers.
Assist the Service Desk Team Leader where required.
Ensure all tickets are accurately logged and have all required detail before accepting escalation.
Ensure adherence to performance targets including SLAs and KPIs.
Take ownership of logged tickets, tracking the progress of all calls / ticket updates and follow-up with the customer to ensure that they are satisfied with the resolution.
Follow processes to ensure that a high quality of service is provided, at all times.

Secondary tasks include:

Assist in planned and unplanned service disruptions.
Help maintain the accuracy and relevance of support documentation, and guides.

Responsibilities:

Ensure that information and time entries are accurately recorded in the service management tool both before starting work and before escalating and completing a ticket.
Maintaining the successful operation of the service desk, according to the agreed KPIs and SLAs.
Monitor, moderate and create process documents and regularly check for adherence to these processes.
Co-ordinate with other teams and third parties to ensure that service outages or other activities are correctly communicated to the business or affected users.
Work with the Service Assurance team to ensure Change Control and Problem Management processes are followed.
Represent the Service Desk at knowledge transfer sessions.
Assist with staff training and business awareness.
Be aware of organisational changes that might impact the Service Desk.
Plan and prioritise work to ensure that deadlines and targets are met.
Identify potential areas for improvement.
Involve and seek feedback from stakeholders.
You may on occasion be required to work on customer sites.

Apply Now

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senior service desk engineer jobs in harrogate, nyk

Senior Service Desk Engineer

Senior Technical Support Advisor

Service Desk Engineer - 3rd Line

Senior Microsoft 365 Engineer

Senior Mobile Maintenance Engineer

Junior Infrastructure Engineer

Senior Operations Manager

Senior Software Engineer, Core Experiences - Leeds, United Kingdom

Senior Geotechnical Engineer

Lead Senior Geotechnical Engineer

TIER 2 SUPPORT TECHNICIAN

Senior Geotechnical Engineer/Engineering Geologist

Principal Geochemist Consultant

IT Support Apprentice

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