Customer service agent Work, Jobs in Heathrow Villages (with Salaries)

Customer Service Host
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
7d
Customer Service Host - T3
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
7d
Customer Service Host - T2
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
7d
Security Agents
Pyrex UK Ltd —Hounslow
- £13.05 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
6d
Lead Agent
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
7d
Ramp/Baggage Agent
Cobalt Ground Solutions —Heathrow
- £32,000 a year
- Overtime
- English
- Analysis skills
- Driving
- Free parking
Quick apply
2d
LHR Airport Concierge Agent vacancy (Full Time and Part Time Hours
DiamondAir International Ltd —London
- From £14.11 an hour
- Part-time
- Customer service
- Analysis skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
9d
Ground Transport Services Agent
British Airways —Heathrow
- Weekend availability
- Driving
- Communication skills
14d
Reservations Agent (M/F/X)
IBIS BUDGET —Hounslow
- Part-time
- Culinary experience
- Customer service
- English
- Employee discount
Quick apply
Lead Agent - T3
ABM —London Heathrow Airport
- £15.44 an hour
7d
VIP Meet & Greet Services Agent - London St Pancras International Railway Station
WELL'COM RAIL —London
- From £2,300 a month
- Weekend availability
- Hospitality
- Customer service
- English
Quick apply
Property Inspector – London & Surrounding Areas IG, E, N, W & SW London, Surrey, Middlesex & Berkshi
SRP Inventories —London
- From £150 a day
- Customer service
- English
- IT
Quick apply
Security Officer
Mitie —Hounslow
- £12.71 an hour
- Full-time
- First Aid Certification
- Communication skills
7d
Customer Service Agent
APCOA PARKING (UK) LTD —Uxbridge
- £28,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Employee discount
Quick apply
7d
Customer Service Agent
Singapore Airlines —Gatwick Airport
- £24,000 - £26,000 a year
- Weekend availability
- Customer service
- In-person
- Life insurance
Quick apply
Aviation Security Agent
Wilson James —Slough
- £15.16 - £18.95 an hour
- 12 hour shift
- Customer service
- Forklift
- First Aid Certification
- Annual leave
- Employee discount
2d
Customer Service Advisor
AmWorld —Slough
- Up to £28,500 a year
- Full-time
- Customer service
- Computer literacy
- English
- Free parking
- Store discount
Quick apply
2d
Supply Chain & Logistics Officer
Milpharm Ltd —Stockley Park
- £27,500 - £32,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Bachelor's degree
Quick apply
8d
Customer Relations Agent
Lapland UK —London
- £13.00 - £13.50 an hour
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Store discount
- Employee discount
Quick apply
Field Collections Agent
Orbit Credit Services —Isleworth
- £28,665 - £35,765 a year
- Full-time
- Driving
- IT
- Employee assistance programme
- Employee discount
Quick apply

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Customer Service Host

ABM -
London Heathrow Airport

Apply Now

Job details

Full-time
£15.44 an hour
7 days ago

Full job description

Description

LOCATION: Heathrow Airport

SHIFT PATTERN: 4 on 4 off, 40 hours per week (Maternity Cover)

PAY RATE: £15.44 per hour

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help!

As a Customer Service Host at Heathrow Airport, you are the welcoming face and central facilitator for passengers requiring special assistance. Operating from the host desk either landside or airside, your core mission is to deliver excellent customer service from the moment a passenger arrives. You play a crucial role in ensuring every customer receives a positive, safe and enhancing experience by carefully assessing their requirements and setting the stage for a seamless journey.

Working collaboratively with the management team, your primary focus is on actively managing and facilitating the daily operational flow. Rather than directly managing people, you will monitor the environment to ensure that the highest standards of service are maintained and that operational, quality and safety guidelines are consistently followed by the Customer Service Agents. Ultimately, you act as a key brand ambassador, embodying ABM’s core values to ensure every passenger feels valued and supported.

Main Duties & Responsibilities

Deliver First-Class Customer Experiences: Act as the primary ambassador at the host desk (landside or airside), greeting every passenger warmly, assessing their needs and ensuring they receive excellent service from the moment they arrive.

Manage & Facilitate the Passenger Experience: Proactively ensure all passengers are booked into the tracking system and expedite smooth transfers throughout the terminals to support on-time departures and flight connections throughout the terminals. During delays or disruptions, you will act as the key communication link, liaising directly with handling agents to keep passengers fully informed.

Ensure Standards & Escalate Quickly: Facilitate a seamless operation by monitoring the environment and ensuring Customer Service Agents (CSAs) are properly equipped, follow correct protocols and maintain high standards. You will stay vigilant by identifying potential SLA failures and escalating issues immediately to the Service Delivery Manager or Allocators to ensure agents are deployed quickly and effectively.

Apply Now

Refine Your Search

customer service agent jobs in heathrow villages

Customer Service Host

Customer Service Host - T3

Customer Service Host - T2

Security Agents

Lead Agent

Ramp/Baggage Agent

LHR Airport Concierge Agent vacancy (Full Time and Part Time Hours

Ground Transport Services Agent

Reservations Agent (M/F/X)

Lead Agent - T3

VIP Meet & Greet Services Agent - London St Pancras International Railway Station

Property Inspector – London & Surrounding Areas IG, E, N, W & SW London, Surrey, Middlesex & Berkshi

Security Officer

Customer Service Agent

Customer Service Agent

Aviation Security Agent

Customer Service Advisor

Supply Chain & Logistics Officer

Customer Relations Agent

Field Collections Agent

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