Customer experience manager Work, Jobs in Hereford, Eng (with Salaries)

Neighbourhood Officer
Citizen Housing Group —Hereford
- £37,595 a year
- Full-time
- Conflict management
- Computer skills
- Annual leave
- Flexible schedule
Quick apply
8d
Customer Experience Manager
Stewart Golf Ltd —Gloucester
- From £42,000 a year
- Full-time
- Management
- Team management
- In-person
- Free parking
- Life insurance
Quick apply
13d
Café Operations Manager
Rose & Ramble —Hereford
- £32,000 - £35,000 a year
- Full-time
- Hospitality
- Sales
- Restaurant management
- Employee discount
Quick apply
11d
Part-Time Business Coordinator
Hereford Racecourse —Hereford
- Part-time
- Customer service
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
3d
Receptionist
Herefordshire Council —Hereford
- £25,185 - £25,989 a year
- Microsoft Office
- IT
- Communication skills
- Annual leave
- Employee assistance programme
5h
Venue Manager
Admiral Slots —Hereford
- £30,811 a year
- 8 hour shift
- Customer service
Quick apply
7d
Retail Supervisor – Part Time
Farmfoods —Hereford
- £13.61 an hour
- Overtime
- Customer service
- Team management
- Retail management
- Annual leave
- Employee discount
Quick apply
2d
Operations Manager - DOSH
Allpay —Hereford
- £55,000 - £65,000 a year
- Continuous improvement
- Organisational skills
- Leadership
6d
Retail Store Manager
EG On The Move Ltd —Hereford
- £35,000 a year
- Weekend availability
- Customer service
- Retail management
- Leadership
- Employee discount
Quick apply
7d
Registered Care Manager
Helping Hands —Hereford
- £41,000 - £45,800 a year
- Organisational skills
- Budgeting
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Materials Scheduler
Heineken International B.V. —Hereford
- £28,500 - £34,500 a year
- Full-time
Quick apply
10d
Operations Manager
ADM —Hereford
- Continuous improvement
- Team management
- Quality control
Service Coordinator
ESCCO —Hereford
- £30,000 - £40,000 a year
- Full-time
- CRM software
- Communication skills
Quick apply
Senior Agile Delivery Manager
MandM —Hereford
- Hybrid work
- Free parking
- Employee discount
Quick apply
1d
Complaints Officer
Herefordshire Council —Hereford
- £12,169 - £32,062 a year
- CRM software
- Annual leave
- Employee assistance programme
6h
Assistant Manager - Hereford
Hays Travel —Hereford
- Full-time
- Training & development
- Time management
- Annual leave
- Employee discount
Delivery & Service Driver – Portable Toilets and Welfare Units
Sarah's Hire —Hereford
- £12.71 an hour
- Overtime
- Sales
- Customer service
- Driving
- Free parking
- Paid training
Quick apply
13d
Customer Services Advisor (Bank)
Nuffield Health —Hereford
- £12.84 an hour
- Full-time
- Hybrid work
- Communication skills
Workshop Manager
Listers —Hereford
- Up to £50,000 a year
- Full-time
- In-person
- Health & wellbeing programme
- Employee discount
Business Manager
Baylis Automotive —Worcester
- £40,000 - £50,000 a year
- Full-time
- Hospitality
- Management
- Sales
- Store discount
- Health & wellbeing programme
Quick apply
13d

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customer experience manager jobs near hereford, eng

Neighbourhood Officer

Citizen Housing Group -
Hereford

Quick apply

Job details

Full-time
£37,595 a year
8 days ago

Benefits

Annual leave
Company pension
Flexible schedule
Sick pay

Qualifications

Social housing experience
Driving Licence
Partnership building
Anti-social behaviour case management in housing
Conflict management
Computer skills
Multidisciplinary collaboration
Social housing management

Full job description

We are brave, we are ambitious, we are honest, and we are Citizen!

With over fifty years of experience, we have grown to become one of the UK’s leading social housing providers. Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns. Find out more about the work we do here: Citizen

Our Hereford & Worcester Neighbourhood’s team manage around 4,000 customer homes within Herefordshire, Worcestershire, Gloucestershire and Warwickshire.

Role: Neighbourhood Officer

Salary: £37,595

Position: Permanent, Full time Position, 37 hours per week

Location: Hereford - Mobile working

Manager's Quote:

As Neighbourhood Officer, you will be responsible for the tenancy management of a patch within a geographical area.

The team is very friendly and welcoming and works well together. The team support each other with workloads and arrange joint visits on request. The team are very supportive with new members of staff and will often arrange on the job training, shadowing of colleagues and patch visits.

In housing you can make a real difference, the role of Neighbourhood Officer will involve:

Overseeing tenancy management and estate issues.
Dealing with Anti-Social behaviour from minor reports to serious cases and actively be involved in multi - agency work to resolve issues.
Dealing with sensitive safeguarding matters
Carrying our regular block and estate inspections.
Involvement in the management of new build properties for all tenancy management issues.
Conducting tenancy reviews for all properties within the allocated patch
Reviewing service charges and depreciation

As Neighbourhood Officer, we need you to have:

Ability to carry out interviews to discuss sensitive customer issues
Excellent I.T Skills
Ability to develop successful professional relationships with partners to achieve positive outcomes
Willingness and ability to work flexibly and to attend meetings and other events outside normal business hours to meet the needs of the service
Ability to adapt positively to change, be resilient to challenges, obstacles, and handling conflict
Highly self-motivated, able to act with integrity and show drive and enthusiasm
Current driving licence and access to a car

We would be excited if you have:

Experience working with a Social Housing Provider or similar customer facing role
Ability to be innovative and look for ways to improve customer experience

What We Offer:

Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation.
Professional Growth: Opportunities for continuous learning and career advancement.
Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.

Benefits:

Annual Leave: Annual leave starts at 26 days per year plus bank holidays
Annual leave purchase scheme – option to buy up to an additional 5 days per year
Enhanced family leave (maternity, paternity and adoption)
Organisational sick pay
Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
Competitive Salary: We offer a competitive compensation package.
Health and Wellness: Comprehensive health insurance and wellness programs.
Work-Life Balance: Flexible working hours and generous leave policies.
Employee Development: Access to training programs and career development resources.

Find out more here: Citizen | Benefits

Company Culture:

We will be an employer of choice and invest in our people

To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. Our team is passionate about making a positive impact and driving innovation in Housing.

We will work together as one team and embrace our Citizen values.

Stay Connected: Follow us on Profile / X, Citizen | Facebook and Instragram - Citizen to stay updated on our latest news and opportunities.

This post is subject to a Basic DBS check (Disclosure and Barring Service).

Closing date: 14th August 2026

Interview date: TBC

We welcome applications from all backgrounds and can make reasonable adjustments to support you through the process

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.

Proud Corporate Member of WISH - The Network for Women Working in Social Housing
Citizen Housing is a Disability Confident Employer
Official Accredited Living Wage Employer

Quick apply

Refine Your Search

customer experience manager jobs in hereford, eng

Neighbourhood Officer

Customer Experience Manager

Café Operations Manager

Part-Time Business Coordinator

Receptionist

Venue Manager

Retail Supervisor – Part Time

Operations Manager - DOSH

Retail Store Manager

Registered Care Manager

Materials Scheduler

Operations Manager

Service Coordinator

Senior Agile Delivery Manager

Complaints Officer

Assistant Manager - Hereford

Delivery & Service Driver – Portable Toilets and Welfare Units

Customer Services Advisor (Bank)

Workshop Manager

Business Manager

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