Customer quality and compliance coordinator Work, Jobs in Heswall, Msy (with Salaries)

Customer Quality and Compliance Coordinator
Pinnacle Group —Liverpool
- £26,227.50 a year
- Full-time
- Customer service
- Microsoft Office
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Documentation Controller and Training Coordinator
Elanco —Speke
- Full-time
- Customer service
- Microsoft Office
- Continuous improvement
Project Coordinator
Pennington Choices Ltd —Warrington
- £24,570 - £32,340 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Annual leave
Trade Compliance Specialist
Teledyne Technologies Inc. —St. Asaph
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Annual leave
- Employee assistance programme
SHEQ Coordinator
M Group —Warrington
- £25,000 - £32,000 a year
- Overtime
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
13h
Technical Coordinator
Pilgrim's Europe —Wirral
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
10d
Senior People Advisor
Ground Control —Liverpool
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Human resources
- Mentoring
- Annual leave
- Life insurance
Quick apply
14h
Engineering Document Controller
Ormazabal UK —St Helens
- £32,000 - £38,000 a year
- Full-time
- Microsoft Word
- AutoCAD
- Microsoft Excel
- Free parking
- Health & wellbeing programme
Quick apply
3d
Payroll & HR Coordinator
Cogent Breeding Ltd —Chester
- Full-time
- Microsoft Excel
- Microsoft Office
- Human resources
- Annual leave
Quick apply
Project Manager
M Group —Warrington
- Overtime
- Project management
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Apprentice - Learning Support Administrator
Cheshire College South and West —Ellesmere Port
- £15,392 - £24,784 a year
- Full-time
- Microsoft Outlook
- Customer service
- English
- Free parking
- Annual leave
9d
Service Coordinator
Bilfinger SE —St Helens
- Customer service
- English
- Analysis skills
3d
Hire Desk Administrator
NRG Riverside —Skelmersdale
- £28,080 a year
- Full-time
- CRM software
- Microsoft Outlook
- Sales
- Free parking
- Annual leave
Quick apply
1d
BIM Coordinator
Balfour Beatty —Warrington
- Hybrid work
- Civil engineering
- Engineering
- Mentoring
- Annual leave
Commercial Operations Co-ordinator
Merseyside Fire and Rescue service —Liverpool
- £27,547 - £29,090 a year
10d
Senior Design Coordinator
United Infrastructure —Warrington
- Full-time
- AutoCAD
- Management
- CAD
Quick apply
Security Operations Manager
Mitie —Liverpool
- Full-time
- Management
- Microsoft Office
- First Aid Certification
2d
Site Manager
Keco Energy —Liverpool
- £45,000 - £50,000 a year
- Full-time
- Management
- Organisational skills
- Construction experience
Quick apply
10d

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customer quality and compliance coordinator jobs near heswall, msy

Customer Quality and Compliance Coordinator

Pinnacle Group -
Liverpool

Quick apply

Job details

Full-time
£26,227.50 a year

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Sick pay

Qualifications

Customer service
Microsoft Office
Communication skills

Full job description

Job Introduction

Pinnacle Group are looking to recruit a Customer Quality and Compliance Coordinator to support a customer-first culture, creating operational resilience through service delivery enhancements and data consolidation. In this role, you will focus on monitoring and improving the quality of customer interactions, overseeing compliance with housing allocation, repairs, and maintenance processes, and ensuring accurate, actionable data analysis supports continuous improvement.

Pinnacle Service Families manages 49,000 military family homes across the UK – one of the largest and most significant contracts within Pinnacle Group. Delivered on behalf of the Defence Infrastructure Organisation (DIO), part of the Ministry of Defence, our work supports service families by providing well-managed services and advocating for their needs in everything we do.
This is a full-time, hybrid role with a requirement of 3 days in the office each week. The working hours are 8AM-4.30PM.

Who We Are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who We’re Looking For

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities:

Monitor and evaluate customer interactions (calls, emails, CRM data) to ensure accuracy, professionalism, empathy, and compliance with service standards.
Identify areas for service improvement, and feedback to line managers as appropriate to support continuous improvement across NSC teams.
Ensure call centre operations comply with MOD contract requirements, housing regulations, data protection legislation (GDPR), and internal policies.
Support on internal and external audits of processes related to housing allocations, repairs, and maintenance reporting.
Collect, analyse, and interpret operational data (call quality scores, turnaround times, repair completion rates, complaints, etc.).
Provide regular quality and compliance reports to Quality, Assurance and Compliance Manager.
Identify performance trends, risks, and opportunities for operational improvement and make suggestions.

Key requirements:

Excellent communication skills and telephone manner.
Proficient in Microsoft Office applications and case management/CRM systems.
Knowledge of property management and housing legislation.
Experience in customer service or a client-facing position.

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.

Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans

Quick apply

Refine Your Search

customer quality and compliance coordinator jobs in heswall, msy

Customer Quality and Compliance Coordinator

Documentation Controller and Training Coordinator

Project Coordinator

Trade Compliance Specialist

SHEQ Coordinator

Technical Coordinator

Senior People Advisor

Engineering Document Controller

Payroll & HR Coordinator

Project Manager

Apprentice - Learning Support Administrator

Service Coordinator

Hire Desk Administrator

BIM Coordinator

Commercial Operations Co-ordinator

Senior Design Coordinator

Security Operations Manager

Site Manager

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