Senior quality assurance Work, Jobs in High Wycombe Hp11 (with Salaries)

Customer Care Operations Specialist (12 mth)
Mint Velvet —High Wycombe
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
- Employee discount
Quick apply
Senior Quality Assurance Manager
University of Oxford —Oxford
- £49,119 - £63,489 a year
- Full-time
- Management
- Bachelor's degree
- Continuous improvement
4d
Quality Assurance Manager
Welford Healthcare —St Albans
- Full-time
- Hybrid work
- Microsoft Outlook
- Continuous improvement
- Travel
Quick apply
13d
Quality Assurance Lead
Dreams —High Wycombe
- Full-time
- Hybrid work
- Leadership
- Communication skills
- SDLC
- Free parking
- Employee discount
6d
Head of Estate Services
SettleParadigm —High Wycombe
- £74,922 - £79,922 a year
- Monday to Friday
- Hybrid work
- Writing skills
- Continuous improvement
- Travel
- Free parking
Quick apply
2d
Quality Assurance Specialist
Science and Technology Facilities Council —Didcot
- £46,444 a year
- Full-time
- Bachelor's degree
- Travel
- In-person
- Employee discount
- Flexible schedule
Income Services Manager
Red Kite Community Housing —High Wycombe
- £67,128 a year
- Full-time
- No degree
10d
Senior Director, Head of Global Logistics
CSL Seqirus —Maidenhead
- Full-time
- Hybrid work
- Bachelor's degree
- Continuous improvement
- Business
Senior General Manager
Unipart —Oxford
- £90,000 a year
- Continuous improvement
- Employee assistance programme
Quick apply
Head of Strategic Programme Management Office (SPMO)
Causeway Technologies —Gerrards Cross
- Hybrid work
- Analysis skills
- Machine learning
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
2d
Group Quality and Compliance Manager
Kimbolton Lodge Ltd —Uxbridge
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- Training & development
Quick apply
Care Coordinator - High Wycombe HP13
Homecare Gurus —High Wycombe
- £14.56 - £21.84 an hour
- Full-time
- Care plans
- Time management
Quick apply
Senior Bid Manager
M Group —Beaconsfield
- Hybrid work
- Microsoft Word
- Research
- Continuous improvement
- Annual leave
- Employee assistance programme
Senior Quality Advisor/Manager
MWHTreatment —Rickmansworth
- Management
- Continuous improvement
- Training & development
Senior Quality Manager
Surrey County Council —Woking
- £55,486 - £60,898 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Team management
- Annual leave
- Employee assistance programme
4d
Head of Property Management
Shanly Homes —Beaconsfield
- Continuous improvement
- Organisational skills
- Contracts
- Annual leave
- Employee assistance programme
5d
Head of Transactional Finance
Selecta —Hemel Hempstead
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Leadership
- Free parking
- Annual leave
Quick apply
transformation project manager
Starbucks —London
- Full-time
- Management
- Continuous improvement
- Agile
- Store discount
- Employee assistance programme
Reward Manager – Compensation, Benefits & People Analytics
Splendid Hospitality Group —Watford
- £65,000 - £85,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Analytics
- Employee assistance programme
- Employee discount
Senior Due Diligence Advisor
Buckinghamshire New University —High Wycombe
- £33,951 - £37,694 a year
- Weekend availability
- Hybrid work
- Customer service
- Databases
- Analysis skills
- Employee discount

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Customer Care Operations Specialist (12 mth)

Mint Velvet -
High Wycombe

Quick apply

Job details

Full-time

Benefits

Private medical insurance
Employee discount

Qualifications

Technical troubleshooting
Stakeholder collaboration
Data analysis skills
Internal department liaison
Performance management
Analysis skills
Continuous improvement
Team management
Organisational skills
Customer support
Professional development mentoring
Customer interaction
Training & development
Leadership
Communication skills

Full job description

Description

12-month maternity cover contract

Mint Velvet began when founders Liz Houghton and Lisa Agar-Rea set out to create an unfailingly chic collection of contemporary, great quality staples and elevated fits that they felt were missing from their wardrobes. Feeling frustrated that they couldn’t find anything they wanted to wear, or the great customer service they craved, they started fusing relaxed comfort with glamorous yet wearable fashion trends. Relaxed Glamour was born.

As collaborative creatives, we take untold pride in our work, designing with heart and soul. We want to be a force for good and are committed to becoming a more circular and responsible business, from the fabrics we choose to our considered processes. We are an agile and growing business, and we work hard to create an environment which allows for growth and progression, balanced with the support and flexibility needed to meet the challenge of a high-performance culture.

Our leadership teams and founders sit amongst the teams and encourage a culture of balance and passion. MV is a very special place, and our values are anchored by three main pillars: people, planet, and community.

Our Values:

With Soul. Courage & Resilience. Passion & Drive. Entrepreneurial Spirit. Collaborative.

As our Customer Care Operations Specialist, you'll be at the heart of our operation, helping to ensure we deliver the exceptional service our customers know and love. You'll support the day-to-day running of the Customer Care function, balancing priorities, solving challenges, and empowering the team to perform at their best.

Working closely with the Senior Customer Care Manager, you'll use your analytical mindset, operational expertise and people skills to drive performance, enhance processes and champion continuous improvement across the department.

The Role

Supporting the day-to-day operation of Customer Care, making informed and agile decisions to maintain service levels and minimise risk.
Acting as a key point of support for the team, helping to resolve complex customer queries and enabling colleagues to deliver outstanding service with confidence.
Partnering with the Senior Customer Care Manager to achieve departmental KPIs, including service level agreements and customer satisfaction targets.
Analysing performance data, identifying trends and opportunities, and contributing ideas that improve both the customer and team experience.
Becoming the team's systems champion, proactively troubleshooting issues, supporting system enhancements and delivering engaging training when required.
Leading regular 1:1s with direct reports, providing coaching, development support and meaningful quality assurance feedback.
Building strong relationships across the wider business, collaborating with teams to deliver Customer Care objectives and support key initiatives.
Continuously looking for ways to improve processes, challenge the status quo and help us deliver an even better customer experience.

What You'll Have

A customer-first mindset, with a genuine passion for delivering exceptional service.
Previous people management or team leadership experience, with a proven ability to coach, support and develop others.
Resilience and adaptability to thrive in a fast-paced, ever-evolving environment.
A proactive, resourceful and solutions-oriented approach to problem solving.
Strong analytical skills and attention to detail, with the ability to spot trends and uncover insights within data.
Confidence using technology and systems, with the ability to quickly learn new platforms and troubleshoot issues.
Excellent communication skills, both written and verbal, with a positive, collaborative and enthusiastic approach.
Strong planning and organisational skills, with the ability to manage competing priorities effectively.
A continuous improvement mindset and a desire to make a positive impact for both customers and colleagues.

You'll Be Rewarded With

Competitive starting salary and great career prospects in a fast paced and growing business
25 days holiday plus a day off on your birthday
Company-funded private health insurance and access to Smart Health
Life assurance
Discretionary bonus scheme
50% staff discount
Bespoke induction support and ongoing development to help you thrive in your new role

About Mint Velvet

Quick apply

Refine Your Search

senior quality assurance jobs in high wycombe hp11

Customer Care Operations Specialist (12 mth)

Senior Quality Assurance Manager

Quality Assurance Manager

Quality Assurance Lead

Head of Estate Services

Quality Assurance Specialist

Income Services Manager

Senior Director, Head of Global Logistics

Senior General Manager

Head of Strategic Programme Management Office (SPMO)

Group Quality and Compliance Manager

Care Coordinator - High Wycombe HP13

Senior Bid Manager

Senior Quality Advisor/Manager

Senior Quality Manager

Head of Property Management

Head of Transactional Finance

transformation project manager

Reward Manager – Compensation, Benefits & People Analytics

Senior Due Diligence Advisor

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