1st line Work, Jobs in Horsham, Eng (with Salaries)

Software Support - 1st Line
One Mortgage System —Horsham
- £25,000 - £28,000 a year
- Full-time
- English
- SQL
- Organisational skills
- Annual leave
Quick apply
1d
First Line Support / Helpdesk Engineer - Hybrid
Uptime Solutions —Crawley
- Full-time
- Windows
- Microsoft Office
- Analysis skills
Trainee IT Support Engineer
Uptime Solutions Ltd —Crawley
- £24,000 - £25,000 a year
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
Customer Advisor - 12 Hours
JoJo Maman Bébé —Horsham
- 12 hour shift
- Sales
- Computer skills
- Annual leave
9d
First Response Engineer - Service Desk - MSP
Uptime —Horsham
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
IT Support Engineer - 1st Line Application Support
HealthNetConnections Ltd —Aldershot
- From £25,500 a year
- Full-time
- Software troubleshooting
- In-person
- Communication skills
- Free parking
Quick apply
8d
MSP 3rd Line Service Desk Technician
Kogo Limited —East Grinstead
- £44,000 - £50,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
- Bereavement leave
Quick apply
Technical Support Advisor 2nd Line Telco
Focus Group —Shoreham by Sea
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Work from home
Quick apply
Customer Service Advisor
Telecom Acquisitions Ltd. —Horsham
- Full-time
- CRM software
- Free parking
- Employee discount
Quick apply
IT Repairs Engineer
Class Technology Solutions Ltd —Crawley
- £27,000 a year
- Full-time
- Maintenance
- English
- Windows
Quick apply
1st Line Helpdesk Consultant
Trident —Brighton
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
8d
Early Help Advisor
Surrey County Council —Woking
- From £30,647 a year
- Hybrid work
- Experience working with children
- Annual leave
- Employee assistance programme
11d
IT Technician Apprentice
QA Apprenticeships —Woking
- £16,000 a year
- Full-time
- Computer literacy
- Driving
- Computer skills
8d
IT Support Technician
QA Apprenticeships —Weybridge
- £18,000 - £20,000 a year
- Hybrid work
- Travel
- Communication skills
- Free parking
2d
On Site Support Engineer
SmartestEnergy —Worthing
- £30,000 - £35,000 a year
- Hybrid work
- Continuous improvement
Quick apply
IT 1st Line Support Technician
East Surrey College —Redhill
- £28,337 a year
- Full-time
- Continuous improvement
- SharePoint
- Communication skills
- Free parking
19h
IT First Line Support Technician
The Travelers Companies, Inc. —Redhill
- Full-time
- Hybrid work
- Microsoft Outlook
- Computer networking
- Health & wellbeing programme
5d
Life Model (Unclothed)
Surrey County Council —Knaphill
- £12.83 an hour
- Travel
- Annual leave
- Language training provided
10d
Senior IT Technician
East Sussex County Council —Lewes
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
12d
1st/2nd Line IT Support Engineer - Farnborough
Microbyte Solutions Ltd —Farnborough
- Full-time
- Google Suite
Quick apply

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Software Support - 1st Line

One Mortgage System
Horsham

Quick apply

Job details

Full-time
£25,000 - £28,000 a year
1 day ago

Benefits

Annual leave
Company pension
Company events

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Relational databases
Ticket management
SQL querying
English
SQL
Ticket management systems
Organisational skills
APIs
Computer skills
Customer support
Application support
Account management
A Level

Full job description

About the Company

One Mortgage System (OMS) is a Financial Technology company catering to the property lending and insurance marketplace. We provide a web application CRM/Case Management system on a SaaS model, targeted at mortgage/loan/insurance brokers, packagers, networks, and lenders.

Our product launched in 2017 and has quickly become one of the biggest and most highly regarded CRMs in the industry, and has progressively improved with further development such as new features, API integrations with other platforms, and optimisations.

Our offices are based in Horsham, West Sussex.

About the Role

We are seeking bright, ambitious individuals to join our growing Helpdesk team as 1st Line Software Support. This is an excellent opportunity to develop your skills, gain valuable experience, and progress your career within a dynamic fintech environment.

Key Responsibilities:

Respond to customer queries via phone and helpdesk ticketing system.
Provide general support and troubleshooting.
Investigate and resolve issues where possible.
Escalate complex issues to 2nd or 3rd Line Support as needed.
Ensure all queries are addressed within agreed SLA timeframes.
Log bugs and communicate them effectively to the development team.
Perform basic account management tasks, including registration/cancellation of software licences, adjusting settings, and providing user training.
Assist with onboarding and launching new clients.
Collaborate with third-party partners to resolve API integration issues.

This is a full-time, on-site position based in our Horsham office, conveniently located near the town centre with parking and local amenities.

Desired Skills, Qualifications & Experience
Required:

Experience in a customer service environment.
Excellent spoken and written English, with a professional telephone manner.
Strong organisational skills, with the ability to manage multiple tasks and meet deadlines.
A-Level (or equivalent/higher qualification) in a technology-related subject (e.g., ICT, Computing, Computer Science).
GCSEs (or equivalent/higher qualification) in English and Maths (pass grades or above).
Basic understanding of software fundamentals.
Willingness and enthusiasm to learn new skills.

Preferred:

2 years experience working in a customer services environment.
Ability to read and write SQL queries for database related tasks.

What We Offer

22 days’ annual leave (increasing with length of service), plus an extra day off for your birthday.
Sponsored training courses and professional qualifications to support your ongoing development.
The opportunity to join a fast-growing, innovative fintech company.
A supportive, collaborative team environment where your contributions are truly valued.
Clear career progression pathways and opportunities for advancement.
Monthly company social events—from team meals to go-karting and more.
Modern office facilities in a central location, close to shops and amenities.
Festive celebrations, including annual Christmas parties.
Monthly employee recognition and reward scheme.
Weekly KPI employee incentive scheme.
Access to the AXA Health 24/7 service.
Standard workplace pension scheme.

Job Type: Full-time

Pay: £25,000.00-£28,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

1st line jobs in horsham, eng

Software Support - 1st Line

First Line Support / Helpdesk Engineer - Hybrid

Trainee IT Support Engineer

Customer Advisor - 12 Hours

First Response Engineer - Service Desk - MSP

IT Support Engineer - 1st Line Application Support

MSP 3rd Line Service Desk Technician

Technical Support Advisor 2nd Line Telco

Customer Service Advisor

IT Repairs Engineer

1st Line Helpdesk Consultant

Early Help Advisor

IT Technician Apprentice

IT Support Technician

On Site Support Engineer

IT 1st Line Support Technician

IT First Line Support Technician

Life Model (Unclothed)

Senior IT Technician

1st/2nd Line IT Support Engineer - Farnborough

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