Customer support agent Work, Jobs in Hounslow, Gtl (with Salaries)

Customer Service Host - T2
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
10d
Reservations Agent (M/F/X)
IBIS BUDGET —Hounslow
- Part-time
- Culinary experience
- Customer service
- English
- Employee discount
Quick apply
Customer Service Agent
APCOA PARKING (UK) LTD —Uxbridge
- £28,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Employee discount
Quick apply
10d
Field Collections Agent
Orbit Credit Services —Isleworth
- £28,665 - £35,765 a year
- Full-time
- Driving
- IT
- Employee assistance programme
- Employee discount
Quick apply
Call Centre Agent- Customer service (full-time)
easyStorage —Cookham
- £26,500 a year
- Full-time
- CRM software
- Customer service
- English
- Free parking
- Employee discount
Quick apply
Client Resident Liaison Officer - Social Housing
Sureserve —London
- £28,000 - £32,000 a year
- Microsoft Outlook
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
Field Agent / Warrant Officer - 3 Month Fixed Term Contract
Resolvecall —South West London
- £2,566 a month
- Full-time
- Microsoft Word
- Microsoft Outlook
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Service/Triage Specialist
Workplace Options —London
- £27,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Employee assistance programme
- Gym membership
Quick apply
5d
Insurance Process Administrator
Bionic Services Ltd —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
Enforcement Agent - West London
Dukes Bailiffs Limited —West London
- £32,500 - £100,000 a year
- Full-time
- Leadership
- Communication skills
- Negotiation
- Health & wellbeing programme
- Flexitime
Quick apply
11d
Enforcement Agent
Bristow and Sutor Group —South West London
- £26,441 - £28,460 a year
- Full-time
- Annual leave
- Flexible schedule
Quick apply
Customer Support Agent
Flatpay —London
- Customer service
- English
Quick apply
Contact Centre Agent
Allwyn UK —Watford
- Hybrid work
- Customer service
- Annual leave
Quick apply
11d
Assistant Branch Manager
Portico —Ilford
- Sales
- Customer service
- Negotiation
- Employee assistance programme
- Employee discount
Quick apply
2d
Aviation Security Agent
Wilson James —Slough
- £15.16 - £18.95 an hour
- 12 hour shift
- Customer service
- Forklift
- First Aid Certification
- Annual leave
- Employee discount
5d
Housing Move On Support Officer
Victory Housing VHF —London
- £20 an hour
- Part-time
- Experience working with children
- In-person
- Care plans
Quick apply
Collections Agent - Heathrow
ATA LTD —Hounslow
- £16 an hour
- 8 hour shift
- Communication skills
Quick apply
Repairs Contact Centre Agent
A2Dominion Group —Ealing
- £30,300 a year
- Full-time
- CRM software
- Customer service
- Maintenance
- Employee discount
4d
Customer Support Agent
Vita Mojo —London
- Weekend availability
- Hybrid work
- Hospitality
- HTML
- Annual leave
- Flexitime
Quick apply
11d
Customer Service Agent
Half Moon Street Partners —London
- £35,000 - £38,000 a year
- Full-time
- Bilingual
- Spanish
- Customer service
- Work from home
- Employee discount
Quick apply
2d

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Customer Service Host - T2

ABM -
London Heathrow Airport

Apply Now

Job details

Full-time
£15.44 an hour
10 days ago

Full job description

Description

LOCATION: Heathrow Airport

SHIFT PATTERN: 4 on 2 off, 40 hours per week

PAY RATE: £15.44 per hour

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help!

Overview of the Role

As a Customer Service Host at Heathrow Airport, you are the welcoming face and central facilitator for passengers requiring special assistance. Operating from the host desk either landside or airside, your core mission is to deliver excellent customer service from the moment a passenger arrives. You play a crucial role in ensuring every customer receives a positive, safe and enhancing experience by carefully assessing their requirements and setting the stage for a seamless journey.

Working collaboratively with the management team, your primary focus is on actively managing and facilitating the daily operational flow. Rather than directly managing people, you will monitor the environment to ensure that the highest standards of service are maintained and that operational, quality and safety guidelines are consistently followed by the Customer Service Agents. Ultimately, you act as a key brand ambassador, embodying ABM’s core values to ensure every passenger feels valued and supported.

Main Duties & Responsibilities

Deliver First-Class Customer Experiences: Act as the primary ambassador at the host desk (landside or airside), greeting every passenger warmly, assessing their needs and ensuring they receive excellent service from the moment they arrive.

Manage & Facilitate the Passenger Experience: Proactively ensure all passengers are booked into the tracking system and expedite smooth transfers throughout the terminals to support on-time departures and flight connections throughout the terminals. During delays or disruptions, you will act as the key communication link, liaising directly with handling agents to keep passengers fully informed.

Ensure Standards & Escalate Quickly: Facilitate a seamless operation by monitoring the environment and ensuring Customer Service Agents (CSAs) are properly equipped, follow correct protocols and maintain high standards. You will stay vigilant by identifying potential SLA failures and escalating issues immediately to the Service Delivery Manager or Allocators to ensure agents are deployed quickly and effectively.

Apply Now

Refine Your Search

customer support agent jobs in hounslow, gtl

Customer Service Host - T2

Reservations Agent (M/F/X)

Customer Service Agent

Field Collections Agent

Call Centre Agent- Customer service (full-time)

Client Resident Liaison Officer - Social Housing

Field Agent / Warrant Officer - 3 Month Fixed Term Contract

Customer Service/Triage Specialist

Insurance Process Administrator

Enforcement Agent - West London

Enforcement Agent