Project support officer Work, Jobs in Hurworth, Dur (with Salaries)

Customer Resolution Officer
Darlington Building Society —Darlington
- £29,448 - £35,193 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Store discount
- Health & wellbeing programme
Quick apply
1d
Project Support Officer
Durham County Council —Durham
- £32,597 - £36,363 a year
- Temporary
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
8d
Policy Adviser- Universal Credit
HM Treasury —Darlington
- £34,820 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
- Flexitime
19h
Partnership Support Officer
Durham County Council —Durham
- £35,412 - £39,152 a year
- Temporary
- Hybrid work
- Communication skills
- Annual leave
8d
Enhanced Protective Services Officer
Triton Risk Management —Wilton
- Up to £220 a day
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
Quick apply
5d
Contracts & Fees Administrator - Fixed Term Contract
Active Care Group —Darlington
- £30,000 - £32,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Employee assistance programme
- Referral programme
Quick apply
6d
Senior Young Dads Worker Tees Valley
Inspired Human Resources Ltd —Middlesbrough
- £30,321 a year
- Full-time
- Hybrid work
- Social media management
- Supervising experience
- Project management
Quick apply
4d
Information Management and Data Services Officer
Durham County Council —Durham
- £35,412 - £39,152 a year
- Temporary
- Hybrid work
- Microsoft Excel
- SQL
- School
- Annual leave
8d
Enforcement Officers - National Trading Standards eCrime Team
North Yorkshire Council —Northallerton
- £27,254 - £42,839 a year
- Full-time
- Hybrid work
- Employee discount
12d
Visitor Services Officer
Durham County Council —Durham
- £35,412 - £39,152 a year
- Temporary
- Hybrid work
- Customer service
- Leadership
- Annual leave
1d
Leadership Support Officer
North Yorkshire Council —Northallerton
- £25,989 - £27,254 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
5d
Senior Planning Officer
Durham County Council —Durham
- £40,777 - £45,091 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
13d
Agricultural Liaison Officers
Dalcour Maclaren —Barton
- Military
- Driving
- Communication skills
- Free parking
- Annual leave
Quick apply
Assistant Chief Officer (Finance)
Durham Constabulary —Durham
- £125,188 - £141,050 a year
- Full-time
- Leadership
- Communication skills
Education Officer
Ripon Cathedral —Ripon
- £14,044 a year
- Part-time
- Bachelor's degree
- In-person
- School
Quick apply
Senior Architectural Technologist
Buzz Recruit —Durham
- £32,000 - £42,000 a year
- Full-time
- AutoCAD
- Driving
- Mentoring
- Free parking
- Work from home
Quick apply
Head of Principal Giving
Durham University —Durham
- £59,966 - £67,468 a year
- Full-time
- Hybrid work
- University
2d
Finance and Payroll Officer
ELM Alliance LTD —Middlesbrough
- £17,680 a year
- Temporary
- Microsoft Office
- Data entry
- IT
- Free parking
- Sick pay
Quick apply
Partnering Stores Apprentice
Huws Gray Group —Redcar
- Full-time
- IT
- Annual leave
- Employee discount
7d

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Customer Resolution Officer

Darlington Building Society
Darlington

Quick apply

Job details

Permanent | Full-time
£29,448 - £35,193 a year
1 day ago

Benefits

Store discount
Health & wellbeing programme
Cycle to work scheme
Company pension
Company events
Private medical insurance
Employee discount
Gym membership
Paid volunteer time
Life insurance
Sick pay
On-site parking

Qualifications

Customer service
Microsoft Office
Numeracy
Analysis skills
Financial services
Communication skills

Full job description

Do you enjoy solving problems, uncovering root causes and making things better for customers?

At Darlington Building Society, our members are at the heart of everything we do. We're looking for a proactive and customer-focused Customer Resolution Officer to join our Member Experience Team.

This is an exciting opportunity for someone who enjoys investigating issues, building relationships and driving positive change. You'll play a key role in resolving complaints, analysing customer feedback and helping improve the products, services and experiences we provide to our members.

Whether you already have complaints handling experience or have developed strong customer service and problem-solving skills in a regulated environment, we'd love to hear from you.

What you'll be doing

As a Customer Resolution Officer, you'll help ensure our members receive fair, positive and timely outcomes whenever concerns are raised.

You'll:

Deliver excellent customer service throughout the complaint resolution process.
Investigate customer concerns thoroughly, gathering information from colleagues and stakeholders across the Society.
Resolve complaints in line with regulatory requirements, policies and procedures.
Identify root causes and recommend improvements to services, processes and customer journeys.
Support the production of management information, reporting and trend analysis.
Monitor recurring themes and help drive improvements across the business.
Work collaboratively with teams across the Society to achieve positive outcomes for members.
Contribute to projects, system enhancements and continuous improvement initiatives.
Act as an ambassador for the Society, promoting our values and commitment to fair customer outcomes.

What we're looking for

We're keen to hear from people who:

Are passionate about delivering outstanding customer experiences.
Have excellent written and verbal communication skills.
Enjoy investigating issues and making balanced, evidence-based decisions.
Have strong analytical skills and attention to detail.
Can identify trends and recommend practical improvements.
Build positive working relationships with a wide range of stakeholders.
Are organised, adaptable and able to manage competing priorities.
Have strong Microsoft Office skills and good literacy and numeracy skills.
Have experience working in a regulated environment, ideally within financial services.
Have previous complaints handling experience (desirable but not essential).

Why join Darlington Building Society?

We're proud to be an award-winning, independent regional building society with 170 years of history. Our success is built on putting members first, investing in our people and making a positive difference in the communities we serve.

When you join us, you'll become part of a collaborative and supportive team where your ideas are valued and your development is encouraged.

Our benefits include:

✅ Annual Bonus Scheme
✅ 10% Employer Contribution Pension Scheme
✅ Life Cover of 4x Annual Salary
✅ Enhanced Family Friendly Leave
✅ Paid Volunteering Days
✅ Employee Benefits Platform
✅ Ongoing Learning and Development Opportunities

If you're curious, customer-focused and passionate about making a difference, we'd love to hear from you.

Apply today and help us transform customer feedback into positive change for our members and our Society.

Closing date: 9am on 28th July 2026

Please note that as part of our recruitment process, your application may be transferred to and processed within another recruitment system used by Darlington Building Society, in accordance with our Privacy Policy.

Job Types: Full-time, Permanent

Pay: £29,448.00-£35,193.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Employee discount
Gym membership
Health & wellbeing programme
Life insurance
On-site parking
Private medical insurance
Sick pay
Store discount

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Darlington DL1 4PT

Quick apply

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project support officer jobs in hurworth, dur

Customer Resolution Officer